ER Inspector NORTH CAROLINA BAPTIST HOSPITALNORTH CAROLINA BAPTIST HOSPITAL

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Updated September 19, 2019

This database was last updated in September 2019. It should only be used as a historical snapshot.Researchers can find more recent data on timely and effective care in the Centers for Medicare and Medicaid Services’ hospitals datasets and guidance about hospital regulations.

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ER Inspector » North Carolina » NORTH CAROLINA BAPTIST HOSPITAL

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NORTH CAROLINA BAPTIST HOSPITAL

1 medical center boulevard, winston-salem, N.C. 27157

(336) 716-2011

76% of Patients Would "Definitely Recommend" this Hospital
(N.C. Avg: 70%)

5 violations related to ER care since 2015

Hospital Type

Acute Care Hospitals

Hospital Owner

Voluntary non-profit - Private

ER Volume

Very high (60K+ patients a year)

See this hospital's CMS profile page or inspection reports.

Patient Pathways Through This ER

After a patient arrives at the emergency room, they are typically seen by a doctor or medical practitioner and then either sent home or admitted to the hospital and taken to a room. A small percentage of patients leave without being seen. The chart below shows on average how long each of these pathways take. Lower numbers are better, and all times refer to the average length of time people waited.

Arrives at ER
5% of patients leave without being seen
6hrs 13min Admitted to hospital
8hrs 32min Taken to room
3hrs 8min Sent home

All wait times are average.

Detailed Quality Measures

Here is a more in depth look at each quality measure, compared to state and national averages for hospitals with very high ER volumes. Experts caution that very small differences between hospitals for a given measure are unlikely to correspond to noticeable differences in the real world.

Measure
Average for this Hospital
How this Hospital Compares

(to other hospitals with similar
ER volumes, when available)

Discharged Patients
Time Until Sent Home

Average time patients spent in the emergency room before being sent home (if not admitted).

3hrs 8min
National Avg.
2hrs 50min
N.C. Avg.
3hrs 2min
This Hospital
3hrs 8min
Impatient Patients
Left Without
Being Seen

Percentage of patients who left the emergency room without being seen by a doctor or medical practitioner.

5%
Avg. U.S. Hospital
2%
Avg. N.C. Hospital
3%
This Hospital
5%
Admitted Patients
Time Before Admission

Average time patients spent in the emergency room before being admitted to the hospital.

6hrs 13min

Data submitted were based on a sample of cases/patients.

National Avg.
5hrs 33min
N.C. Avg.
5hrs 20min
This Hospital
6hrs 13min
Admitted Patients
Transfer Time

Among patients admitted, additional time they spent waiting before being taken to their room (sometimes referred to as "boarding time.")

2hrs 19min

Data submitted were based on a sample of cases/patients.

National Avg.
2hrs 24min
N.C. Avg.
2hrs 18min
This Hospital
2hrs 19min
Special Patients
CT Scan

Percentage of patients who arrived with stroke symptoms and did not receive brain scan results within 45 mins.

No Data Available

The number of cases/patients is too few to report.

National Avg.
27%
N.C. Avg.
23%
This Hospital
No Data Available

Violations Related to ER Care

Problems found in emergency rooms at this hospital since 2015, as identified during the investigation of a complaint. About This Data →

Violation
Full Text
COMPLIANCE WITH 489.24

May 1, 2015

Based on EMTALA policy and procedure review, closed medical record reviews, and staff interviews, the hospital failed to comply with 42 CFR §489.20 and §489.24.

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Based on EMTALA policy and procedure review, closed medical record reviews, and staff interviews, the hospital failed to comply with 42 CFR §489.20 and §489.24. The findings include: 1. The hospital's Dedicated Emergency Department (DED) physician failed to ensure an appropriate transfer; by failing to complete a written physician's certification for transfer documenting the medical benefits and/or increased risks associated with the transfer for the specific Emergency Medical Condition (EMC) of the patient in 3 of 11 DED patients sampled that were transferred to another acute care hospital with an EMC for further treatment and stabilization (#14, #16 and #13); and failed to ensure the written physician's certification time closely matched the time the patient departed the DED for transfer in 3 of 11 DED patients transferred with and EMC to another acute care hospital for further treatment and stabilization (#14, #16 and #12).

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APPROPRIATE TRANSFER

May 1, 2015

Based on EMTALA policy and procedure review, closed medical record reviews, and staff interviews, the hospital's Dedicated Emergency Department (DED) physician failed to ensure an appropriate transfer; by failing to complete a written physician's certification for transfer documenting the medical benefits and/or increased risks associated with the transfer for the specific Emergency Medical Condition (EMC) of the patient in 3 of 11 DED patients sampled that were transferred to another acute care hospital with an EMC for further treatment and stabilization (#14, #16, and #13); and failed to ensure the written physician's certification time closely matched the time the patient departed the DED for transfer in 3 of 11 DED patients transferred with an EMC to another acute care hospital for further treatment and stabilization (#14, #16 and #12). The findings include: Review of the hospital policy titled "EMTALA (The Emergency Medical Treatment and Active Labor Act: Screening, Stabilization, and Transfer of Individuals with Emergency Medical Conditions)" (EMTALA - Emergency Medical Treatment and Labor Act) approved 8/2014 revealed "...) "Labor" means the process of childbirth beginning with the latent or early phase of labor and continuing through the delivery of the placenta.

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Based on EMTALA policy and procedure review, closed medical record reviews, and staff interviews, the hospital's Dedicated Emergency Department (DED) physician failed to ensure an appropriate transfer; by failing to complete a written physician's certification for transfer documenting the medical benefits and/or increased risks associated with the transfer for the specific Emergency Medical Condition (EMC) of the patient in 3 of 11 DED patients sampled that were transferred to another acute care hospital with an EMC for further treatment and stabilization (#14, #16, and #13); and failed to ensure the written physician's certification time closely matched the time the patient departed the DED for transfer in 3 of 11 DED patients transferred with an EMC to another acute care hospital for further treatment and stabilization (#14, #16 and #12). The findings include: Review of the hospital policy titled "EMTALA (The Emergency Medical Treatment and Active Labor Act: Screening, Stabilization, and Transfer of Individuals with Emergency Medical Conditions)" (EMTALA - Emergency Medical Treatment and Labor Act) approved 8/2014 revealed "...) "Labor" means the process of childbirth beginning with the latent or early phase of labor and continuing through the delivery of the placenta. A woman experiencing contractions is in true labor unless a physician, certified nurse midwife, or other Qualified Medical Person acting within his or her scope of practice as defined in Medical Center medical staff bylaws and State law, acetifies that, after a reasonable time of observation, the woman is in false labor...q) "Stable for Transfer" between medical facilities means: 1. the physician, or other Qualified Medical Person in consultation with the physician, determines, within reasonable clinical confidence, that the patient will sustain no material deterioration in his/her medical condition as a result of the transfer, and that the receiving facility has the capability to manage the Emergency Medical Condition and any reasonably foreseeable complication...3. "Stable for Transfer does not require the final resolution of the emergency Medical Condition". 1. Medical record review of patient #14 revealed [AGE] year old presenting to the DED on 03/08/2015 at 0534 via ambulance with a chief complaint of history of diabetes, epilepsy ,headache and nausea. Review of the medical screening exam (MSE) started at 0542 by the physician revealed the patient checked his blood glucose and it was "noted to be high". The patient reported he had been "stripping a floor using a buffer requiring propane". The patient reported he gave himself 30 units of insulin and his symptoms did not improve. He developed "severe lightheadness and may have passed out". Further review of the MSE revealed upon arrival by emergency medical services the patient had a CO2 (carbon dioxide) level of 20 and "BG (glucose) noted to be critically high". The patient reported pain to be at a level of 5 out 10 with 10 being the worst pain. Review of lab test revealed PO2 (oxygen level in blood) was less than 27 (normal 80 - 100), HCO3 (bicarbonate) 21.4 (normal 22-26), oxygen saturation 45.7 (normal above 95), percent oxyhemoglobin (actual amount of oxygen combined with hemoglobin) was 32.4 (normal 96-97), percent Carboxyhemoglobin (carbon monoxide) was 28.8 (normal less than 1.5), percent Deoxyhemoglobin (reduced hemoglobin) was 38.5 (normal less than 4.5) and blood glucose 431 (normal 70-150). Review of documentation by the DED physician at 0700 revealed "presenting s/p (status post) carbon monoxide toxicity". Record review revealed written physician certification dated 03/08/2015 at 1000 for the patient to be transferred to another hospital for specialized services of hyperbaric treatment not available at the hospital. Review of the certification did not reveal any documentation of the benefits or risks of the transfer. Record review revealed the patient left the DED at 1133 (1 hour 33 minutes after physician certification". Record review did not reveal any documentation of benefits, risks or assessment of the patient's condition prior to leaving the DED. Telephone interview on 05/01/2015 at 1130 with DED physician #4 revealed the patient did have an emergency medical condition (EMC) when transferred. The interview revealed there were risk and benefits related to the transfer for patient #14. Interview with administrative staff #2 on 05/01/2015 at 1130 revealed there was no documentation available of benefits, risks or reassessment of patient #14 prior to transfer. 2. Medical record review of patient #16 revealed a [AGE] year old presenting to the DED on 02/19/2015 at 0635 with a chief complaint of abdominal and back pain. Record review revealed the patient was 34 weeks 5 days gestation and an estimated date of delivery 03/28/2015. Record review revealed the patient was a gravida 1 (first pregnancy). Record review revealed the medical screening exam (MSE) by the physician was started at 0653. Review of the MSE revealed the patient complained of pain "severe", located in "abdomen and radiates to her back". Review of the MSE revealed the pain was constant and "ebbs and flows, every 3-5 minutes". Record review revealed an obstetrical (OB) consultation was requested for "possible labor". Review of the OB consultation revealed the patient was "with a pregnancy complicated by [DIAGNOSES REDACTED]. Record review revealed at 0723 the patient was dilated 0.5 centimeters, -3 station and fetal heart rate was 140 beats per minute. Record review revealed the patient was transferred to another hospital for OB services for continued monitoring. Record review revealed written physician certification for transfer dated 02/19/2015 at 0745. Review of the certification did not reveal any documentation of benefits or risks for transfer. Record review revealed the patient left the DED at 0937 (1 hour 52 minutes after physician certification for transfer). Record review did not reveal any documentation of benefits, risks or assessment of the patient prior to the patient leaving the DED. Telephone interview on 05/01/2015 at 0905 with the OB attending physician for patient #16 revealed patient #16 "was in labor and was having contractions". The interview revealed a second vaginal exam was not conducted prior to the patient leaving the DED. The interview revealed a second vaginal exam would have documented any changes in dilation of the cervix. The interview revealed she was the attending physician and the care of the patient was under her direction. The interview revealed an OB resident also provided care to patient #16. 3. Medical record review of patient #13 revealed a [AGE] year old presenting to the DED on 04/10/2015 at 1657 via ambulance with a chief complaint of fast heart rate. Review of EMS (emergency medical services) documentation revealed upon arrival at patient's home a 12 lead electrocardiogram was performed. The patient was documented in "SVT (supra[DIAGNOSES REDACTED] at a rate of 193 beats per minute". Review of EMS documentation revealed the patient was administered "6 mg Adenosine rapid IVP "intravenous push" at 1610 with no improvement with heart rate. Review of EMS documentation revealed a second dose of 12 mg Adenosine was given rapid IVP at 1621 with "no lasting effects". Review of EMS documentation revealed at 1627 a third and final dose of 12 mg Adenosine was given IVP "with no lasting effects". Record review revealed the patient's heart rate was continuously monitored. Review of the medical screening exam (MSE) performed by the DED physician revealed the patient had Atrial Ablation Surgery on 04/06/2015 at an outside hospital. Review of the MSE revealed the patient was administered 12 mg then 18 mg of Adenosine with out a change in heart rate/rhythm. Record review revealed the patient's cardiologist at the outside hospital was consulted and an Esmolos (antiarrythmic used to slow heart rate) drip (continuous intravenous) was started at 50 mcg/kg/min (micrograms/kilograms/minute), Record review revealed the Esmolol drip was triturated up (increased) by 50 mcg every 6 minutes until the patient's heart rate was below 150, Record review revealed the patient was given a maximum of 400 mcg/kg/minute of Esmolol before the patient's heart rate converted to a sinus tachycardia (heart rate at approximately 100). Record review revealed the Esmolol drip was tapered down slowly off to maintain heart rate greater than 65. Record review revealed the patient was to be transferred to the outside hospital where he had his initial ablation heart surgery. Review of the written physician's certification for transfer dated 04/10/2015 at 1854 did not reveal any documentation of the benefits or risks for transfer. Record review revealed patient #13 was transferred by ambulance at 2157 to the hospital he had had cardiac ablation surgery. Record review did not reveal any documentation of the benefits or risks for transfer, Interview with administrative staff member #2 on 05/01/2015 at 1130 revealed there was no documentation available for the risks or benefits for transfer for patient #13, 4. Medical record review of patient #12 revealed [AGE] year old presenting to the DED on 01/13/2015 at 0521 via ambulance with a chief complaint of self inflicted pellet wound to the chest. Review of the MSE at 0536 revealed the patient reported "drinking tonight and felt like he wanted to end his life. EMS reported he wrote a suicide note, He took a pellet gun and shot himself directly in the chest. Since that time, he states he has severe pain located to the central part of his chest, described as being sharp without radiation". Review of the MSE revealed the patient had chest wall tenderness with dried blood present without active bleeding. Medical record review revealed the patient's blood alcohol level was 186 (normal less than 10). Record review revealed X-ray results of "Metallic body projects to the right of the T6 vertebral body consistent with history of self inflicted pellet gun shot to the chest...Metallic foreign body projects over the sternum, likely lodged within the anterior soft tissues of the chest,,Subcutaneous emphysema is present along the anterior chest". Medical record review revealed the DED physician ordered a psychiatric evaluation. Review of the psychiatric evaluation on 01/13/2015 at 1036 revealed " He clearly has a substance induced mood disorder and his current psychosocial stressors, poor insight and judgement, and history of previous suicide attempts in light of his attempt early this morning make him a danger to himself and he will require IVC (involuntary commitment) and inpatient psychiatric and substance abuse treatment for his safety". Record review revealed documentation the patient was IVC on 01/13/2015 at 1110. Review of the IVC documentation revealed the patient "requires immediate hospitalization to prevent harm to self or others../currently a danger to himself...Mentally ill and dangerous to self". Record review revealed documentation of written physician certification on 01/14/2015 at 0400 for the patient to be transferred to a psychiatric acute hospital for inpatient admission. Record review revealed the patient left the DED on 01/14/2015 at 1014 (6 hours 14 minutes after physician certification). Record review did not reveal documentation of reassessment of the patient's condition prior to transfer. Interview with administrative staff member #2 on 05/01/2015 at 1130 revealed there was no further documentation of a reassessment of patient #12 after physician certification and the time the patient left the DED. NC 638

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COMPLIANCE WITH 489.24

Feb 12, 2015

Based on hospital policy review and medical record reviews, the hospital failed to comply with 42 CFR §489.24 when the hospital's Dedicated Emergency Department (DED) physicians failed to provide an appropriate Medical Screening Examination (MSE) within the capability of the hospital's DED, including ancillary services routinely available to the DED, to determine whether or not an Emergency Medical Condition (EMC) existed; and to provide within the capabilities of the staff and facilities available at the hospital, for further medical examination and treatment as required to stabilize the medical condition for 1 of 13 sampled patients who presented to the hospital's DED with an EMC and was discharged .

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Based on hospital policy review and medical record reviews, the hospital failed to comply with 42 CFR §489.24 when the hospital's Dedicated Emergency Department (DED) physicians failed to provide an appropriate Medical Screening Examination (MSE) within the capability of the hospital's DED, including ancillary services routinely available to the DED, to determine whether or not an Emergency Medical Condition (EMC) existed; and to provide within the capabilities of the staff and facilities available at the hospital, for further medical examination and treatment as required to stabilize the medical condition for 1 of 13 sampled patients who presented to the hospital's DED with an EMC and was discharged . (Patient #22) The findings include: ~ Cross refer to 489.24(r) and 489.24(c) Medical Screening Examination - Tag A2406. and ~ Cross refer to 489.24(d)(1-3), Stabilizing Treatment - Tag A2407.

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MEDICAL SCREENING EXAM

Feb 12, 2015

Based on hospital policy review and medical record reviews, the hospital's Dedicated Emergency Department (DED) physicians failed to provide an appropriate Medical Screening Examination (MSE) within the capability of the hospital's DED, including ancillary services routinely available to the DED, to determine whether or not an Emergency Medical Condition (EMC) existed for 1 of 13 sampled patients who presented to the hospital's DED with an EMC and was discharged .

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Based on hospital policy review and medical record reviews, the hospital's Dedicated Emergency Department (DED) physicians failed to provide an appropriate Medical Screening Examination (MSE) within the capability of the hospital's DED, including ancillary services routinely available to the DED, to determine whether or not an Emergency Medical Condition (EMC) existed for 1 of 13 sampled patients who presented to the hospital's DED with an EMC and was discharged . (Patient #22) The findings include: Review on 02/11/2015 of current hospital policy "EMTALA (The Emergency Medical Treatment and Active Labor Act: Screening, Stabilization, and Transfer of Individuals with Emergency Medical Conditions)" revised 06/2014, revealed "I. General Policy Statement... A. It is the policy of (Hospital A) to provide appropriate Medical Screening Examinations to individuals to determine wither [sic] emergency medical conditions exist and receives and refers appropriate patient transfers. 1. To determine whether an emergency medical condition exists by providing a Medical Screening Examination by a physician or other Qualified Medical Person to any individual described in Section I.B. to determine if the individual has an Emergency Medical Condition, whether or not he or she is eligible for insurance benefits and regardless of his or her ability to pay; ...B. These Policies and Procedures apply to: 1. all individuals....who present at any Dedicated Emergency Department of (Hospital A), as defined in Section II - Definitions, and request examination or treatment for a medical condition, or has such a request made on his or her behalf. ...a) Scope: All (Hospital A) employees, faculty and staff are responsible for complying with this policy. ...II. Definitions: For purposes of this Policy, the following terms and definitions apply: ...d) 'Comes to the Emergency Department' means, with respect to an individual who is not a patient, the individual either: 1. has presented at a Medical Center's Dedicated Emergency Department and requests examination or treatment for a medical condition, or has such a request made on his or her behalf. ...g) 'Emergency Medical Condition' means: 1. a medical condition manifesting itself by acute symptoms of [DIAGNOSES REDACTED]. serious impairment to bodily functions; or c. serous dysfunction of any bodily organ or part; ...k) 'Medical Screening Examination' means the screening process required to determine with reasonable clinical confidence whether an Emergency Medical Condition does or does not exist. Depending on the patient's presenting symptoms, an appropriate Medical Screening Examination can involve a wide spectrum of actions ranging from a simple process involving only a brief history and physical examination to a complex process that also involves performing ancillary studies and procedures, such as laboratory tests, x-rays, and/or other diagnostic tests and procedures. ...III. Policy Guidelines A. Medical Screening Examination. 1. (Hospital A) provides a Medical Screening Examination for every individual described in Section I.B. ...3. Within the capability of the Dedicated Emergency Department, the Medical Screening Examination determines within reasonable medical probability whether or not an Emergency Medical Condition exists. The Medical Screening Examination is performed by a physician or by a Qualified Medical Person and must be documented in the medical record. 4. The Medical Screening Examination is an ongoing process. The patient's medical record reflects continued monitoring according to the patient's needs and continues until it is determined whether or not the individual has an Emergency Medical Condition..." Hospital A, closed DED record review on 02/11/2015 for Patient #22 revealed a [AGE] year old female who presented via ambulance to the DED on 09/03/2014 at 1512. Review revealed the patient was triaged by a Registered Nurse at 1519. Review of triage documentation revealed a chief complaint of Extremity Weakness, review revealed "Pt (patient) c/o (complains of) left leg heaviness and weakness that began today. Denies Pain." Review revealed initial vital signs (VS) were assessed as temperature (T) 99.2 degrees Fahrenheit (F); Pulse (P) 90; Respirations (R) 16; blood pressure (BP) 172/72; and Oxygen Saturation (SpO2) 99% on room air (RA). Review revealed an EKG (electrocardiogram) was performed at 1516. Review revealed "Sinus rhythm with short PR." Review of Past Medical History (PMH) revealed Schizoaffective Disorder, unspecified condition, Essential Hypertension (HTN), Pure hypercholesterolemia, Dizziness, and Unspecified transient cerebral ischemia et al. Review of home medications revealed Procardia-XL 30 mg (milligrams) take 1 tablet by mouth daily, Aspirin 81 mg take 1 tablet by mouth daily, and Fluphenazine Decanote 25 mg/ml injection. Review revealed the patient was assigned an Acuity Level - Urgent. Review of MSE documentation by Resident Physician #1 dated 09/03/2014 at 1737 revealed a chief complaint of "Extremity Weakness." Review of History of Present Illness (HPI) revealed "Ms. (Patient #22 name) is a 64 y.o (year old) female with schizoaffective disorder, HTN, HLD ([DIAGNOSES REDACTED]), and unspecified transient cerebral ischemia who presents to the ED for leg heaviness and weakness. Patient had been dancing at church this morning and came home to do laundry. Patient noticed left leg heaviness at 2pm and progress to b/l (bilateral) leg heaviness. Noticed full body weakness and sat down on bed. Did not feel dizzy or lightheaded. Denies heart palpitations, blurred vision, nausea, vomiting, or diarrhea. Currently she is completely asymptomatic and denies any other complaints." Review revealed a Past Medical History (PMH) of Schizoaffective disorder, unspecified condition; Essential hypertension, benign; Pure hypercholesterolemia; Dizziness; Unspecified transient cerebral ischemia, et al. Review of Review of Systems revealed "Constitutional: Negative for fever. HENT (Head, Eyes, Nose, Throat): Negative for congestion. Respiratory: Negative for cough. Gastrointestinal: Negative for nausea, vomiting and diarrhea. Neurological: Negative for weakness. All other systems reviewed and are negative." Review of Physical Exam revealed "Constitutional: She appears well-developed. HENT: Head: Normocephalic. Eyes: Conjunctivae are normal. Neck: Normal range of motion. Cardiovascular: Normal rate and regular rhythm. Pulmonary/Chest: Effort normal. Abdominal: Soft. Neurological: She is alert. Skin: Skin is warm and dry. Psychiatric: She has a normal mood and affect." Review of ED Course revealed a Complete Blood Count (CBC), Comprehensive Metabolic Panel (CMP), Creatine Kinase (CK), and Electrocardiogram was performed. Review of Medical Decision Making (MDM) revealed "Pt care was handed off to Dr. (Resident Physician #2) at 1600. Complete history and physical and current plan have been communicated. Please refer to their note for the remainder of ED care. Patient likely having psychosomatic complaints of heaviness in legs. Patient denies headache prior to or currently. Neuro exam non focal. Doubt SAH (subarachnoid hemorrhage) or ICH (intracranial hemorrhage). No diplopia, dysarthria, ataxia, or vertigo prior to or after the event, doubt posterior circulation stroke. No postictal period or witnessed tonic clonic movements to suggest seizure. Patient denies any chest pain, dyspnea, or SOB (shortness of breath). No prior hx (history) or clinical signs of DVT (deep vein thrombosis) or PE (pulmonary embolism). No recent surgery or immobilization. No pulsatile abdominal mass or reported abdominal pain, unlikely ruptured AAA (abdominal aortic aneurysm). Patient denies tearing chest pain or back pain. Doubt aortic dissection. No cardiac murmur. Doubt [DIAGNOSES REDACTED]. Even not associated with exertion to indicate HOCM (Hypertropic Obstructive [DIAGNOSES REDACTED]). Patient denies any palpitations, or chest pain. Doubt ACS (acute coronary syndrome) or dysrhythmia. No hx of CHF (congestive heart failure) or dyspnea. BP stable. EKG: NSR (normal sinus rhythm, no ischemic changes. Clinical Impression: 1. Dizziness 2. Hypertension 3. Generalized weakness I have discussed the results Dx (diagnosis) and Tx (treatment) plan with the patient. They expressed understanding and agree with the plan and were told to return to the ED with any worsening condition or concern. Pt seen in conjunction with attending physician, Dr. (DED Physician A), who participated in medical decision making." Review of nursing documentation at 1551 revealed "Dr. (DED Physician A) at beside." Review of MSE documentation by DED Physician A dated 09/04/2014 at 0846 revealed "Pt with generalized weakness, initially in left leg then progressing to bilateral legs and arms over the time span of only minutes. Not consistent with CVA (cerebral vascular accident) given bilateral nature of symptoms of [DIAGNOSES REDACTED]'dancing' this morning. No indication for further emergent workup. Symptoms fully resolved and pt ambulating in ED with steady gait. She denies any weakness. Stable for discharge." Review of MSE documentation by Resident Physician #2 dated 09/03/2014 at 1947 revealed "Pt care assumed from Dr. (Resident Physician #1) @ (at) 1600. Please refer to their note for complete history and physical. Briefly, pt is a 64 y.o. female with PMH of HTN presenting with 'heaviness' of her lower extremity; family members concerned for stroke given weakness which they were uncertain about. Upon arriving to the ED patient states her symptoms resolved and she was seen ambulating to the bathroom without difficulty around the ED. Current plan is as follows: -Follow up EKG, CXR, CK, CBC, BMP -Likely discharge given symptoms resolved, patient is ambulating, and patient is asking to go home -Close follow up with PCP (primary care physician). -Blood pressure control needs improvement at baseline." Review revealed "Labs Reviewed CBC - Abnormal; Notable for the following MCHC 32.5(*) [reference range 33.0 - 37.0 Grams/Deciliter] All other components within normal limits CK - Abnormal; Notable for the following CK 184(*) [reference range 50 - 160 Units/Liter] All other components within normal limits Comprehensive Metabolic Panel." Review of Disposition: revealed "-Unlikely to be TIA (transient ischemic attack) or stroke; however she should follow up with her PCP within a week for evaluation of these symptoms. Concerning her blood pressure has been running in the 180s SBP (systolic blood pressure); she has no end organ damage signs and the patient was instructed multiple times to return if she had any vision changes, acute numbness or weakness, severe sudden onset headache, or chest pain. Also emphasized close follow up with PCP. No acute cardiac or pulmonary findings. -Follow up with PCP for better blood pressure control. -Please return to the ED if these symptoms return or persist. ...Patient was seen in conjunction with Dr. (DED Physician B), who oversaw medical decision making." Review of an Attending Supervisory Note dated 09/05/2014 at 2012 by DED Physician B revealed "I have personally seen and examined the patient, and discussed the plan of care with the resident. I have reviewed the nursing documentation on past medical history, family history, and social history. I have reviewed the documentation of the resident and agree." Review of Medication Administration Record (MAR) documentation revealed the patient was administered Procardia (for blood pressure control) 10 mg by mouth at 1737 per physician's order. Review of DED vital sign documentation revealed reassessment at: 1545: BP 177/82, P 83, R 16, O2 Sat 98%; 1615: BP 179/75, P 71, R 14, O2 Sat 99%; 1658: BP 180/76, P 76, R 16, O2 Sat 98%; 1715: BP 178/77, P 67, R 19, O2 Sat 98%; 1737: BP 188/71; 1745: BP 182/62, P 67, R 18, O2 Sat 100%; 1815: BP 184/73, P 69, R 16, O2 Sat 100%; 1830: BP 179/63, P 68, R 18, O2 Sat 99%; and 1845: BP 165/68, P 70, R 16, O2 Sat 98%. Review of nursing documentation at 1918 revealed "Pt ambulate to d/c area without difficulty, VSS upon discharged ." Review of discharge instructions revealed "You have suffered an episode of weakness - given that it resolved quickly and the fact you have normal labs makes something like a stroke less likely -however you still should follow up with a doctor within 4 - 7 days. You may want to limit your activity for a day or so. -Please come back to the emergency room if you have symptoms Continuing or worsening -Follow up you're your doctor. -Your blood pressure is worrisome, please follow up with your primary care doctor as soon as possible and state your blood pressures have been in the 180s systolic. -Come back to the ED if you experience severe headache, vision changes, chest pain, or one sided weakness/numbness." Review revealed the patient was given written instructions for chronic hypertension. Hospital B, closed DED record review on 02/12/2015 revealed Patient #22 (MDS) dated [DATE] and at 1037. Review of MSE documentation by DED Physician C revealed a chief complaint of Fatigue. Review revealed "HPI Comments: This is a [AGE]-year-old African-American female with a history of schizoaffective disorder hypertension who now presents with increasing left-sided weakness left face weakness left arm weakness. This patient was seen apparently yesterday at an outside hospital with a nonspecific complaint of weakness and heaviness apparently no definitive findings were recorded at that time the patient was deemed stable for outpatient management. Her symptoms do seem to have begun yesterday there with left-sided weakness which she describes as a heaviness and fatigue but does seem to have been much worse on the last no more florid and obviously it is a left-sided deficit. The daughter first noticed something was missed this morning when she noted mom said face is corrected [sic] (crooked) this morning while putting on her makeup. That was approximately between 8:30 and 9:30 this morning but does seem like the deficit probably started at 2 PM or so yesterday." Review revealed "Review of Systems ...Neurological: Negative for dizziness, facial asymmetry and headaches. ..." Review revealed ED triage vitals were BP: 165/67, P 77, R 21, O2Sat 98%, and T 97.9 degrees F. Review of Physical Exam revealed "...Eyes: ...Pupils are equal, round, and reactive to light. Right eye exhibits no discharge. ...Neurological: She is alert and oriented to person, place, and time. She has normal reflexes. A cranial nerve deficit and sensory deficit is present. She exhibits abnormal muscle tone. ...Neurologically she has a pronator drift on the left she has 3+ power in grip in the left wrist in flexion and extension of the left arm she is approximately 3+ power in the left leg flexion at the hip and extension at the knee she has left facial droop. Babinski sign is positive on the left. ..." Review revealed a CT (computed tomography) of the Brain Head without contrast was performed with an impression of "No acute intracranial abnormality identified." Review revealed an MRI (magnetic resonance imaging) of the Brain/ Head without contrast was performed with an impression of "1. Acute infarct in portions of the right corpus striatum (caudate and putamen), consistent with lenticulostriate branch occlusion. ..." Review revealed an ED Clinical Impression of Cerebral Vascular Accident and Left-sided muscle weakness. The patient was admitted to an inpatient unit and discharged [DATE]. In brief, Hospital A's DED physicians failed to provide an appropriate MSE within the capability of the hospital's DED, including ancillary services routinely available to the DED, to determine whether or not an EMC existed for Patient #22. Subsequently, Patient #22 was discharged from Hospital A's DED on 09/03/2014 at 1918 and presented to Hospital B's DED on 09/04/2014 at 1037 (15 hours 19 minutes later) and was diagnosed with [DIAGNOSES REDACTED]

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STABILIZING TREATMENT

Feb 12, 2015

Based on hospital policy review and medical record reviews, the hospital's Dedicated Emergency Department (DED) physicians failed to provide within the capabilities of the staff and facilities available at the hospital, for further medical examination and treatment as required to stabilize the medical condition for 1 of 13 sampled patients who presented to the hospital's DED with an EMC and was discharged .

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Based on hospital policy review and medical record reviews, the hospital's Dedicated Emergency Department (DED) physicians failed to provide within the capabilities of the staff and facilities available at the hospital, for further medical examination and treatment as required to stabilize the medical condition for 1 of 13 sampled patients who presented to the hospital's DED with an EMC and was discharged . (Patient #22) The findings include: Review on 02/11/2015 of current hospital policy "EMTALA (The Emergency Medical Treatment and Active Labor Act: Screening, Stabilization, and Transfer of Individuals with Emergency Medical Conditions)" revised 06/2014, revealed "I. General Policy Statement... A. It is the policy of (Hospital A) to provide appropriate Medical Screening Examinations to individuals to determine wither [sic] emergency medical conditions exist and receives and refers appropriate patient transfers. 1. To determine whether an emergency medical condition exists by providing a Medical Screening Examination by a physician or other Qualified Medical Person to any individual described in Section I.B. to determine if the individual has an Emergency Medical Condition, whether or not he or she is eligible for insurance benefits and regardless of his or her ability to pay; and 2. It is determined that the individual has an Emergency Medical Condition, to provide the individual with such further medical examination and treatment as required to stabilize the Emergency Medical Condition, within the capability of (Hospital A), or to arrange for transfer of the individual to another medical facility in accordance with the procedures set forth below. ...B. These Policies and Procedures apply to: 1. all individuals....who present at any Dedicated Emergency Department of (Hospital A), as defined in Section II - Definitions, and request examination or treatment for a medical condition, or has such a request made on his or her behalf. ...a) Scope: All (Hospital A) employees, faculty and staff are responsible for complying with this policy. ...II. Definitions: For purposes of this Policy, the following terms and definitions apply: ...d) 'Comes to the Emergency Department' means, with respect to an individual who is not a patient, the individual either: 1. has presented at a Medical Center's Dedicated Emergency Department and requests examination or treatment for a medical condition, or has such a request made on his or her behalf. ...g) 'Emergency Medical Condition' means: 1. a medical condition manifesting itself by acute symptoms of [DIAGNOSES REDACTED]. serious impairment to bodily functions; or c. serous dysfunction of any bodily organ or part; ...o) 'To Stabilize' means, with respect to an Emergency Medical Condition: 1. to provide such medical treatment of the condition necessary to assure, within reasonable medical probability, that no material deterioration of the condition is likely to result from or occur during the transfer of the individual from a facility; ...p) 'Stable for Discharge' means: 1. the physician has determined, within reasonable clinical confidence, that the patient has reached the point where his/her continued medical treatment, including diagnostic work-up or treatment, could reasonably be performed as an outpatient or later as an inpatient, as long as the patient is given a plan for appropriate follow-up care with discharge instructions; ...s) 'Within the Capability of Medical Center' means those services which (Hospital A) is required to have as a condition of its licensure, as well as (Hospital A) ancillary services routinely available to the emergency department. III. Policy Guidelines ...C. Individuals Who Have an Emergency Medical Condition 1. When the emergency department physician or Qualified Medical Person determines that the individual has an Emergency Medical Condition, (Hospital A); a. within the capability of the staff and facilities available at (Hospital A), stabilizes the individual to the point where the individual is either 'stable for discharge' or 'stable for transfer,' as defined in Section II.P and Section II. Q...; ...c. after stabilizing the individual, admits him or her to (Hospital A) for further treatment. ..." Hospital A, closed DED record review on 02/11/2015 for Patient #22 revealed a [AGE] year old female who presented via ambulance to the DED on 09/03/2014 at 1512. Review revealed the patient was triaged by a Registered Nurse at 1519. Review of triage documentation revealed a chief complaint of Extremity Weakness, review revealed "Pt (patient) c/o (complains of) left leg heaviness and weakness that began today. Denies Pain." Review revealed initial vital signs (VS) were assessed as temperature (T) 99.2 degrees Fahrenheit (F); Pulse (P) 90; Respirations (R) 16; blood pressure (BP) 172/72; and Oxygen Saturation (SpO2) 99% on room air (RA). Review revealed an EKG (electrocardiogram) was performed at 1516. Review revealed "Sinus rhythm with short PR." Review of Past Medical History (PMH) revealed Schizoaffective Disorder, unspecified condition, Essential Hypertension (HTN), Pure hypercholesterolemia, Dizziness, and Unspecified transient cerebral ischemia et al. Review of home medications revealed Procardia-XL 30 mg (milligrams) take 1 tablet by mouth daily, Aspirin 81 mg take 1 tablet by mouth daily, and Fluphenazine Decanote 25 mg/ml injection. Review revealed the patient was assigned an Acuity Level - Urgent. Review of MSE documentation by Resident Physician #1 dated 09/03/2014 at 1737 revealed a chief complaint of "Extremity Weakness." Review of History of Present Illness (HPI) revealed "Ms. (Patient #22 name) is a 64 y.o (year old) female with schizoaffective disorder, HTN, HLD ([DIAGNOSES REDACTED]), and unspecified transient cerebral ischemia who presents to the ED for leg heaviness and weakness. Patient had been dancing at church this morning and came home to do laundry. Patient noticed left leg heaviness at 2pm and progress to b/l (bilateral) leg heaviness. Noticed full body weakness and sat down on bed. Did not feel dizzy or lightheaded. Denies heart palpitations, blurred vision, nausea, vomiting, or diarrhea. Currently she is completely asymptomatic and denies any other complaints." Review revealed a Past Medical History (PMH) of Schizoaffective disorder, unspecified condition; Essential hypertension, benign; Pure hypercholesterolemia; Dizziness; Unspecified transient cerebral ischemia, et al. Review of Review of Systems revealed "Constitutional: Negative for fever. HENT (Head, Eyes, Nose, Throat): Negative for congestion. Respiratory: Negative for cough. Gastrointestinal: Negative for nausea, vomiting and diarrhea. Neurological: Negative for weakness. All other systems reviewed and are negative." Review of Physical Exam revealed "Constitutional: She appears well-developed. HENT: Head: Normocephalic. Eyes: Conjunctivae are normal. Neck: Normal range of motion. Cardiovascular: Normal rate and regular rhythm. Pulmonary/Chest: Effort normal. Abdominal: Soft. Neurological: She is alert. Skin: Skin is warm and dry. Psychiatric: She has a normal mood and affect." Review of ED Course revealed a Complete Blood Count (CBC), Comprehensive Metabolic Panel (CMP), Creatine Kinase (CK), and Electrocardiogram was performed. Review of Medical Decision Making (MDM) revealed "Pt care was handed off to Dr. (Resident Physician #2) at 1600. Complete history and physical and current plan have been communicated. Please refer to their note for the remainder of ED care. Patient likely having psychosomatic complaints of heaviness in legs. Patient denies headache prior to or currently. Neuro exam non focal. Doubt SAH (subarachnoid hemorrhage) or ICH (intracranial hemorrhage). No diplopia, dysarthria, ataxia, or vertigo prior to or after the event, doubt posterior circulation stroke. No postictal period or witnessed tonic clonic movements to suggest seizure. Patient denies any chest pain, dyspnea, or SOB (shortness of breath). No prior hx (history) or clinical signs of DVT (deep vein thrombosis) or PE (pulmonary embolism). No recent surgery or immobilization. No pulsatile abdominal mass or reported abdominal pain, unlikely ruptured AAA (abdominal aortic aneurysm). Patient denies tearing chest pain or back pain. Doubt aortic dissection. No cardiac murmur. Doubt [DIAGNOSES REDACTED]. Even not associated with exertion to indicate HOCM (Hypertropic Obstructive [DIAGNOSES REDACTED]). Patient denies any palpitations, or chest pain. Doubt ACS (acute coronary syndrome) or dysrhythmia. No hx of CHF (congestive heart failure) or dyspnea. BP stable. EKG: NSR (normal sinus rhythm, no ischemic changes. Clinical Impression: 1. Dizziness 2. Hypertension 3. Generalized weakness I have discussed the results Dx (diagnosis) and Tx (treatment) plan with the patient. They expressed understanding and agree with the plan and were told to return to the ED with any worsening condition or concern. Pt seen in conjunction with attending physician, Dr. (DED Physician A), who participated in medical decision making." Review of nursing documentation at 1551 revealed "Dr. (DED Physician A) at beside." Review of MSE documentation by DED Physician A dated 09/04/2014 at 0846 revealed "Pt with generalized weakness, initially in left leg then progressing to bilateral legs and arms over the time span of only minutes. Not consistent with CVA (cerebral vascular accident) given bilateral nature of symptoms of [DIAGNOSES REDACTED]'dancing' this morning. No indication for further emergent workup. Symptoms fully resolved and pt ambulating in ED with steady gait. She denies any weakness. Stable for discharge." Review of MSE documentation by Resident Physician #2 dated 09/03/2014 at 1947 revealed "Pt care assumed from Dr. (Resident Physician #1) @ (at) 1600. Please refer to their note for complete history and physical. Briefly, pt is a 64 y.o. female with PMH of HTN presenting with 'heaviness' of her lower extremity; family members concerned for stroke given weakness which they were uncertain about. Upon arriving to the ED patient states her symptoms resolved and she was seen ambulating to the bathroom without difficulty around the ED. Current plan is as follows: -Follow up EKG, CXR, CK, CBC, BMP -Likely discharge given symptoms resolved, patient is ambulating, and patient is asking to go home -Close follow up with PCP (primary care physician). -Blood pressure control needs improvement at baseline." Review revealed "Labs Reviewed CBC - Abnormal; Notable for the following MCHC 32.5(*) [reference range 33.0 - 37.0 Grams/Deciliter] All other components within normal limits CK - Abnormal; Notable for the following CK 184(*) [reference range 50 - 160 Units/Liter] All other components within normal limits Comprehensive Metabolic Panel." Review of Disposition: revealed "-Unlikely to be TIA (transient ischemic attack) or stroke; however she should follow up with her PCP within a week for evaluation of these symptoms. Concerning her blood pressure has been running in the 180s SBP (systolic blood pressure); she has no end organ damage signs and the patient was instructed multiple times to return if she had any vision changes, acute numbness or weakness, severe sudden onset headache, or chest pain. Also emphasized close follow up with PCP. No acute cardiac or pulmonary findings. -Follow up with PCP for better blood pressure control. -Please return to the ED if these symptoms return or persist. ...Patient was seen in conjunction with Dr. (DED Physician B), who oversaw medical decision making." Review of an Attending Supervisory Note dated 09/05/2014 at 2012 by DED Physician B revealed "I have personally seen and examined the patient, and discussed the plan of care with the resident. I have reviewed the nursing documentation on past medical history, family history, and social history. I have reviewed the documentation of the resident and agree." Review of Medication Administration Record (MAR) documentation revealed the patient was administered Procardia (for blood pressure control) 10 mg by mouth at 1737 per physician's order. Review of DED vital sign documentation revealed reassessment at: 1545: BP 177/82, P 83, R 16, O2 Sat 98%; 1615: BP 179/75, P 71, R 14, O2 Sat 99%; 1658: BP 180/76, P 76, R 16, O2 Sat 98%; 1715: BP 178/77, P 67, R 19, O2 Sat 98%; 1737: BP 188/71; 1745: BP 182/62, P 67, R 18, O2 Sat 100%; 1815: BP 184/73, P 69, R 16, O2 Sat 100%; 1830: BP 179/63, P 68, R 18, O2 Sat 99%; and 1845: BP 165/68, P 70, R 16, O2 Sat 98%. Review of nursing documentation at 1918 revealed "Pt ambulate to d/c area without difficulty, VSS upon discharged ." Review of discharge instructions revealed "You have suffered an episode of weakness - given that it resolved quickly and the fact you have normal labs makes something like a stroke less likely -however you still should follow up with a doctor within 4 - 7 days. You may want to limit your activity for a day or so. -Please come back to the emergency room if you have symptoms Continuing or worsening -Follow up you're your doctor. -Your blood pressure is worrisome, please follow up with your primary care doctor as soon as possible and state your blood pressures have been in the 180s systolic. -Come back to the ED if you experience severe headache, vision changes, chest pain, or one sided weakness/numbness." Review revealed the patient was given written instructions for chronic hypertension. Hospital B, closed DED record review on 02/12/2015 revealed Patient #22 (MDS) dated [DATE] and at 1037. Review of MSE documentation by DED Physician C revealed a chief complaint of Fatigue. Review revealed "HPI Comments: This is a [AGE]-year-old African-American female with a history of schizoaffective disorder hypertension who now presents with increasing left-sided weakness left face weakness left arm weakness. This patient was seen apparently yesterday at an outside hospital with a nonspecific complaint of weakness and heaviness apparently no definitive findings were recorded at that time the patient was deemed stable for outpatient management. Her symptoms do seem to have begun yesterday there with left-sided weakness which she describes as a heaviness and fatigue but does seem to have been much worse on the last no more florid and obviously it is a left-sided deficit. The daughter first noticed something was missed this morning when she noted mom said face is corrected [sic] (crooked) this morning while putting on her makeup. That was approximately between 8:30 and 9:30 this morning but does seem like the deficit probably started at 2 PM or so yesterday." Review revealed "Review of Systems ...Neurological: Negative for dizziness, facial asymmetry and headaches. ..." Review revealed ED triage vitals were BP: 165/67, P 77, R 21, O2Sat 98%, and T 97.9 degrees F. Review of Physical Exam revealed "...Eyes: ...Pupils are equal, round, and reactive to light. Right eye exhibits no discharge. ...Neurological: She is alert and oriented to person, place, and time. She has normal reflexes. A cranial nerve deficit and sensory deficit is present. She exhibits abnormal muscle tone. ...Neurologically she has a pronator drift on the left she has 3+ power in grip in the left wrist in flexion and extension of the left arm she is approximately 3+ power in the left leg flexion at the hip and extension at the knee she has left facial droop. Babinski sign is positive on the left. ..." Review revealed a CT (computed tomography) of the Brain Head without contrast was performed with an impression of "No acute intracranial abnormality identified." Review revealed an MRI (magnetic resonance imaging) of the Brain/ Head without contrast was performed with an impression of "1. Acute infarct in portions of the right corpus striatum (caudate and putamen), consistent with lenticulostriate branch occlusion. ..." Review revealed an ED Clinical Impression of Cerebral Vascular Accident and Left-sided muscle weakness. The patient was admitted to an inpatient unit and discharged [DATE]. In brief, Hospital A's DED physicians failed to provide within the capabilities of the staff and facilities available at the hospital, for further medical examination and treatment as required to stabilize the medical condition for Patient #22. Subsequently, Patient #22 was discharged from Hospital A's DED on 09/03/2014 at 1918 and presented to Hospital B's DED on 09/04/2014 at 1037 (15 hours 19 minutes later) and was diagnosed with [DIAGNOSES REDACTED]

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Notes

“Average time” refers to the median wait time (the midpoint of all patients' wait times). References to “doctor or medical practitioner” indicate a doctor, nurse practitioner or physician's assistant. CMS reports the CT scan quality measure as the percentage of patients who received a scan within 45 minutes. We have reversed that measure so that all measures follow a “lower is better” pattern.

Additional design and development by Mike Tigas and Sisi Wei.

Sources

All data comes from the Centers for Medicare and Medicaid Services. Detailed quality measures at the hospital, state and national level were last updated September 2019. Most data was collected between October 2017 and October 2018. Data on ER-related violations is from January 2015 to June 2019.

Additional Info

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