ER Inspector JOHNSTON HEALTHJOHNSTON HEALTH

ER Inspector

Find and Evaluate Every Emergency Room Near You

Updated September 19, 2019

This database was last updated in September 2019. It should only be used as a historical snapshot.Researchers can find more recent data on timely and effective care in the Centers for Medicare and Medicaid Services’ hospitals datasets and guidance about hospital regulations.

If you are having a heart attack or life-threatening emergency, call 911.

ER Inspector » North Carolina » JOHNSTON HEALTH

Don’t see your ER? Find out why it might be missing.

JOHNSTON HEALTH

509 bright leaf blvd, smithfield, N.C. 27577

(919) 934-8171

75% of Patients Would "Definitely Recommend" this Hospital
(N.C. Avg: 70%)

2 violations related to ER care since 2015

Hospital Type

Acute Care Hospitals

Hospital Owner

Government - Hospital District or Authority

ER Volume

Very high (60K+ patients a year)

See this hospital's CMS profile page or inspection reports.

Patient Pathways Through This ER

After a patient arrives at the emergency room, they are typically seen by a doctor or medical practitioner and then either sent home or admitted to the hospital and taken to a room. A small percentage of patients leave without being seen. The chart below shows on average how long each of these pathways take. Lower numbers are better, and all times refer to the average length of time people waited.

Arrives at ER
2% of patients leave without being seen
4hrs 51min Admitted to hospital
7hrs 15min Taken to room
2hrs 43min Sent home

All wait times are average.

Detailed Quality Measures

Here is a more in depth look at each quality measure, compared to state and national averages for hospitals with very high ER volumes. Experts caution that very small differences between hospitals for a given measure are unlikely to correspond to noticeable differences in the real world.

Measure
Average for this Hospital
How this Hospital Compares

(to other hospitals with similar
ER volumes, when available)

Discharged Patients
Time Until Sent Home

Average time patients spent in the emergency room before being sent home (if not admitted).

2hrs 43min
National Avg.
2hrs 50min
N.C. Avg.
3hrs 2min
This Hospital
2hrs 43min
Impatient Patients
Left Without
Being Seen

Percentage of patients who left the emergency room without being seen by a doctor or medical practitioner.

2%
Avg. U.S. Hospital
2%
Avg. N.C. Hospital
3%
This Hospital
2%
Admitted Patients
Time Before Admission

Average time patients spent in the emergency room before being admitted to the hospital.

4hrs 51min

Data submitted were based on a sample of cases/patients.

National Avg.
5hrs 33min
N.C. Avg.
5hrs 20min
This Hospital
4hrs 51min
Admitted Patients
Transfer Time

Among patients admitted, additional time they spent waiting before being taken to their room (sometimes referred to as "boarding time.")

2hrs 24min

Data submitted were based on a sample of cases/patients.

National Avg.
2hrs 24min
N.C. Avg.
2hrs 18min
This Hospital
2hrs 24min
Special Patients
CT Scan

Percentage of patients who arrived with stroke symptoms and did not receive brain scan results within 45 mins.

18%
National Avg.
27%
N.C. Avg.
23%
This Hospital
18%

Violations Related to ER Care

Problems found in emergency rooms at this hospital since 2015, as identified during the investigation of a complaint. About This Data →

Violation
Full Text
COMPLIANCE WITH 489.24

Oct 14, 2015

Based on review of hospital policy and procedure and closed medical record reviews, the hospital failed to comply with 42 CFR §489.20 and §489.24.

See More ↓

Based on review of hospital policy and procedure and closed medical record reviews, the hospital failed to comply with 42 CFR §489.20 and §489.24. The findings include: 1. The hospital's Dedicated Emergency Department (DED) physician failed to provide an appropriate Medical Screening Examination (MSE) within the capability of the hospital's DED to determine whether or not an Emergency Medical Condition (EMC) existed for 1 of 30 sampled patients who presented onto the hospital's property (Patient #3). ~ Cross refer to 489.24(r) and 489.24(c) Medical Screening Examination - Tag A2406.

See Less ↑
MEDICAL SCREENING EXAM

Oct 14, 2015

Based on reviews of hospital policy and procedure, closed medical record review the hospital's Dedicated Emergency Department (DED) physician failed to provide an appropriate Medical Screening Examination (MSE) within the capability of the hospital's DED to determine whether or not an Emergency Medical Condition (EMC) existed for 1 of 30 sampled patients who presented onto the hospital's property (Patient #3). The findings include: Review of the hospital's policy, "EMTALA - Medical Screening Examination/Qualified Medical Personnel", revised April 2013 revealed, "PURPOSE: To define a medical screening exam and identify who is qualified to perform the medical screening exam.

See More ↓

Based on reviews of hospital policy and procedure, closed medical record review the hospital's Dedicated Emergency Department (DED) physician failed to provide an appropriate Medical Screening Examination (MSE) within the capability of the hospital's DED to determine whether or not an Emergency Medical Condition (EMC) existed for 1 of 30 sampled patients who presented onto the hospital's property (Patient #3). The findings include: Review of the hospital's policy, "EMTALA - Medical Screening Examination/Qualified Medical Personnel", revised April 2013 revealed, "PURPOSE: To define a medical screening exam and identify who is qualified to perform the medical screening exam. PROCEDURE: I. Policy Statement Any individual who presents to a dedicated emergency department (whether on-campus or off-campus) requesting examination for a medical condition shall be provided an appropriate medical screening examination, performed by individuals qualified to perform such medical screening examinations. ...A. The medical screening examination will be conducted by qualified medical personnel. 1. The purpose of the medical screening examination is to determine whether an emergency medical condition exists...4. The medical screening examination includes a generalized assessment and a focused assessment based on the patient's chief complaint and includes monitoring of the patient until he or she is stabilized, appropriately transferred or discharged ...". Closed DED medical record review on 10/13/2015 for Patient #3 revealed a [AGE] year-old female who presented via ambulance on 09/13/2015 at 1828 from a group home after "falling while ambulating with her walker". Record review revealed a medical screening examination (MSE) was started by Physician's Assistant (PA) #2 at 1840 with PA #2 ordering a "lumbar spine complete - 4/5 view" and oxycodone/acetaminophen (pain medication) which was given by mouth at 1846. Review of PA #2's documented History of Present Illness (HPI) revealed, "patient presents with back pain following fall. Patient resident at group home. Per group home staff patient has been requesting Percocet or Morphine. On arrival patient screaming at top of her lungs uncooperative. No ecchymosis (bruising) noted to back. Severe spondylosis (stiffening of the spine as a result of disease) noted. No other injury reported by patient or staff. Denies LOC (loss of consciousness) or hitting head ...Occurred: just prior to arrival Severity: mild Injuries/Pain Location: back Reason for Fall: unknown Loss of Consciousness: no loss of consciousness Associated Symptoms: denies symptoms ...Past Medical History (PMI) Medical History (General): high cholesterol, seizure, other. Medical record review revealed PA #2 performed a physical assessment, with a review of systems documented as, " REVIEW OF SYSTEMS " with all systems documented as "no symptoms reported" except for "Musculoskeletal: see HPI, back pain ...Neurological/Psych: no symptoms reported, oriented, understands concepts ...PHYSICAL EXAM obese EENT (eyes, ears, nose, throat) within normal limits Head head inspection normal, no evidence of injury Eye bilateral: normal inspection, EOMI (Extraocular movements intact (muscles that control eye movement)), PERRL (pupils equal, round and reactive to light), other (no [DIAGNOSES REDACTED] (uncontrolled movements of the eye) no photophobia (sensitivity to light))...Neck within normal limits, full range of motion, normal inspection, normal alignment, non-tender, supple Respiratory no respiratory distress, no symptoms noted, no accessory muscle use Lungs Bilateral lungs clear Cardiac Cardiovascular/Chest: normal peripheral pulses, no symptoms noted ...Back no CVA tenderness, no vertebral tenderness, muscle spasm Extremity no calf tenderness, normal capillary refill, no evidence of injury, normal inspection, normal motor function, no edema, normal range of motion, normal sensation, non-tender Psychological belligerent, uncooperative, other (yelling screaming for Percocet and to be placed on a bed) Neurological within normal limits ...LAB/EKG/XRAY/CT Progress Note: X-ray Impression per my view of lumbar moderated degenerative disc disease chronic changes spondylosis. Nothing acute per my view...Diagnosis: fall back pain constipation Condition: IMPROVED...". Record review revealed a that Patient #3's ability to ambulate was not assessed. Medical record review revealed PA #2's assessment signed by DED MD #3 on 09/13/2015 at 2039. On 09/13/2015 at 1931 the medical record revealed that RN # 5 documented " Pt's ride from group home arrived at ED and pt is d/c (discharged ) home. Pt. wheeled out in wheelchair by this RN". According to the initial history taken when Patient #3 arrived to the emergency department revealed the patient fell while ambulating with her walker. There was no documentation in the medical record to indicate Patient #"s ability to ambulate prior to discharge from the emergency department. The facility failed to ensure that an appropriate medical screening examination was completed as evidenced by failing to document Pt #3's mobility status on 9/13/2015 prior to discharge status post second fall. Closed DED medical record review on 10/13/2015 revealed (Patient #3) returned to Hospital A's DED via ambulance on 09/15/2015 ( 2 days later) at 1300. Record revealed Patient#3 was triaged by RN #6 at 1303 with a chief complaint of " PT FROM ADULT CENTER. GENERALIZED PAIN, ASKING FOR PAIN MEDS ALL DAY. PAIN BUT CANT FEEL LEGS " . Medical record revealed that on 09/15/2015 at 1326 a MSE was started by PA #3. Disposition: Sep 15, 2015" with the decision to transfer to Hospital B with a diagnosis of [DIAGNOSES REDACTED] Closed medical record review on 10/13/2015 from Hospital B for Patient #3 revealed "Hospital Course" (Patient #3)) is a 37 yo woman ...who presented to the ED with acute [DIAGNOSES REDACTED] and urinary retention s/p (status/post (after)) two recent falls at her group home, most recently 3 days prior to admission. She presented as a transfer from (Hospital A) in (named location of Hospital A) ...En route, she was given ...NS (Normal Saline (salt solution)) ...and morphine. The patient was evaluated by orthopedics (the study of bones, joints, and nerves) in the ED who felt that she would require stabilization of her spinal fractures. However, given the several day duration of her symptoms, it was thought to be unlikely that she would recover any of her neurologic functions, and she would not require emergent intervention.**Acute T9-T10 fractures s/p T7-T12 open posterior stabilization: The patient underwent the above procedure on 9/16/2015 for her injuries. She recovered well after surgery and was quickly transitioned to oral pain medication. Unfortunately, the patient did not regain any of her neurologic s/p operation. She has flaccid paralysis of the bilateral lower extremities with decreased sensation below the level of the umbilicus...".

See Less ↑
Notes

“Average time” refers to the median wait time (the midpoint of all patients' wait times). References to “doctor or medical practitioner” indicate a doctor, nurse practitioner or physician's assistant. CMS reports the CT scan quality measure as the percentage of patients who received a scan within 45 minutes. We have reversed that measure so that all measures follow a “lower is better” pattern.

Additional design and development by Mike Tigas and Sisi Wei.

Sources

All data comes from the Centers for Medicare and Medicaid Services. Detailed quality measures at the hospital, state and national level were last updated September 2019. Most data was collected between October 2017 and October 2018. Data on ER-related violations is from January 2015 to June 2019.

Additional Info

How We've Updated ER Inspector | Download ProPublica's Emergency Room Planning Toolkit | About This Data

Don’t See Your ER?

In some cases we aren’t able to identify the exact location of a hospital, so it doesn’t appear on our mapped search results. However, it may still be in our database – try looking for it in the list of hospitals on each state's page.

In other cases, the hospital is missing from our database because it doesn't have an emergency department.

In other cases, the hospital is missing from the federal government’s Centers for Medicare and Medicaid Services (CMS) data. There are a couple of reasons why a hospital isn’t included in CMS data: it may not participate in Medicare, or it may share a certification number with another hospital (common across large hospital systems).

If you notice a hospital missing from our database, please first check if you can find it on CMS' website, and that it is listed as having an ER. If so, please email us with the hospital name and address.