ER Inspector UPMC HAMOTUPMC HAMOT

ER Inspector

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Updated September 19, 2019

This database was last updated in September 2019. It should only be used as a historical snapshot.Researchers can find more recent data on timely and effective care in the Centers for Medicare and Medicaid Services’ hospitals datasets and guidance about hospital regulations.

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ER Inspector » Pennsylvania » UPMC HAMOT

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UPMC HAMOT

201 state street, erie, Pa. 16550

(814) 877-6000

75% of Patients Would "Definitely Recommend" this Hospital
(Pa. Avg: 70%)

1 violation related to ER care since 2015

Hospital Type

Acute Care Hospitals

Hospital Owner

Voluntary non-profit - Private

ER Volume

Very high (60K+ patients a year)

See this hospital's CMS profile page or inspection reports.

Patient Pathways Through This ER

After a patient arrives at the emergency room, they are typically seen by a doctor or medical practitioner and then either sent home or admitted to the hospital and taken to a room. A small percentage of patients leave without being seen. The chart below shows on average how long each of these pathways take. Lower numbers are better, and all times refer to the average length of time people waited.

Arrives at ER
1% of patients leave without being seen
3hrs 19min Admitted to hospital
5hrs 49min Taken to room
2hrs 30min Sent home

All wait times are average.

Detailed Quality Measures

Here is a more in depth look at each quality measure, compared to state and national averages for hospitals with very high ER volumes. Experts caution that very small differences between hospitals for a given measure are unlikely to correspond to noticeable differences in the real world.

Measure
Average for this Hospital
How this Hospital Compares

(to other hospitals with similar
ER volumes, when available)

Discharged Patients
Time Until Sent Home

Average time patients spent in the emergency room before being sent home (if not admitted).

2hrs 30min
National Avg.
2hrs 50min
Pa. Avg.
2hrs 51min
This Hospital
2hrs 30min
Impatient Patients
Left Without
Being Seen

Percentage of patients who left the emergency room without being seen by a doctor or medical practitioner.

1%
Avg. U.S. Hospital
2%
Avg. Pa. Hospital
2%
This Hospital
1%
Admitted Patients
Time Before Admission

Average time patients spent in the emergency room before being admitted to the hospital.

3hrs 19min

Data submitted were based on a sample of cases/patients.

National Avg.
5hrs 33min
Pa. Avg.
5hrs 22min
This Hospital
3hrs 19min
Admitted Patients
Transfer Time

Among patients admitted, additional time they spent waiting before being taken to their room (sometimes referred to as "boarding time.")

2hrs 30min

Data submitted were based on a sample of cases/patients.

National Avg.
2hrs 24min
Pa. Avg.
2hrs 29min
This Hospital
2hrs 30min
Special Patients
CT Scan

Percentage of patients who arrived with stroke symptoms and did not receive brain scan results within 45 mins.

No Data Available

No cases met the criteria for this measure.

National Avg.
27%
Pa. Avg.
22%
This Hospital
No Data Available

Violations Related to ER Care

Problems found in emergency rooms at this hospital since 2015, as identified during the investigation of a complaint. About This Data →

Violation
Full Text
MEDICAL SCREENING EXAM

Aug 18, 2016

Based on review of documents provided by the facility, it was determined the facility failed to ensure all patients presenting to the Emergency Department were provided with a medical screening examination.

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Based on review of documents provided by the facility, it was determined the facility failed to ensure all patients presenting to the Emergency Department were provided with a medical screening examination. Findings include: MR1, a [AGE]-year-old patient, presented to the Emergency Department (ED) on August 5, 2016, at 6:55 PM. The patient presented to the women's hospital triage department with concerns over continued bleeding and progression of pending miscarriage (at six weeks gestation) that she was diagnosed with earlier in the day. The patient was registered and escorted to a treatment room in triage. The PA was the first clinical staff member to see the patient. The PA contacted the Attending OB, and the patient then left without receiving a medical screening exam. After the administrator was advised of the event on August 8, 2016, then patient was contacted and requested to return to the hospital for an exam, which did occur. The facility immediately institute the following plan of corrective action: Immediate Action: Upon investigation of this event, a review was conducted by the Clinical Director of Regulatory Readiness, the Vice President of Nursing, the Vice President of Medical Affairs, and the Magee-Womens, UPMC Hamot Hospital Director of Labor and Delivery. A plan was created to address the identified deficiency ensuring that the patient who did not receive a medical screening examination returned to the hospital and was fully examined and evaluated for an emergency medical condition. Completed: August 8, 2016 Personnel Issue: The UPMC Hamot Medical Staff and Human Resources investigated the Physician Assistant that omitted a medical screening examination. The guidance provided in the UPMC Hamot Medical Staff Bylaws and Human Resource policies and procedures governed the investigation which resulted in administrative suspension of employment and privileges. Administrative suspension was enacted based on documentation discrepancies and a series of recent non-conforming practices in addition to the EMTALA event. During suspension, the employee resigned her position. Completed: August 15, 2016 Education: Education concerning EMTALA and the need for a medical screening exam is completed as an annual competency requirement. This education will be repeated to Magee-Womens, UPMC Hamot clinical nurses, nursing assistants, unit secretaries, health unit coordinators, and registration staff, physicians, and physician assistants by u-learn or University of Pittsburgh Internet-based Studies in Education & Research (ISER). Re-education concerning the requirement of UPMC Hamot policy entitled, " Chain of Command for Reporting and Resolving Concerns Over Patient Care " . This education will be for Magee-Womens, UPMC Hamot clinical nurses, nursing assistants, unit secretaries, health unit coordinators, and registration staff. Completion date: September 15, 2016 Monitoring: The Director of Women Services and/or their designee will randomly audit 15 registrations to the Magee-Womens, UPMC Hamot triage per week to ensure that a medical screening exam was performed. Audits will begin the week of September 4, 2016, and will be completed on October 22, 2016. The Director of Women Services and/or their designee will review the audit results with the Vice President of Medical Affairs and the Patient Safety and Quality Committee of UPMC Hamot. Appropriate action for identified issues will be taken. A compliance rate of 100% is required for the completion of a medical screening examination. Completion Date: November 16, 2016. The person responsible for overseeing the correction of this deficiency will be the Vice President of Patient Care Services.

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Notes

“Average time” refers to the median wait time (the midpoint of all patients' wait times). References to “doctor or medical practitioner” indicate a doctor, nurse practitioner or physician's assistant. CMS reports the CT scan quality measure as the percentage of patients who received a scan within 45 minutes. We have reversed that measure so that all measures follow a “lower is better” pattern.

Additional design and development by Mike Tigas and Sisi Wei.

Sources

All data comes from the Centers for Medicare and Medicaid Services. Detailed quality measures at the hospital, state and national level were last updated September 2019. Most data was collected between October 2017 and October 2018. Data on ER-related violations is from January 2015 to June 2019.

Additional Info

How We've Updated ER Inspector | Download ProPublica's Emergency Room Planning Toolkit | About This Data

Don’t See Your ER?

In some cases we aren’t able to identify the exact location of a hospital, so it doesn’t appear on our mapped search results. However, it may still be in our database – try looking for it in the list of hospitals on each state's page.

In other cases, the hospital is missing from our database because it doesn't have an emergency department.

In other cases, the hospital is missing from the federal government’s Centers for Medicare and Medicaid Services (CMS) data. There are a couple of reasons why a hospital isn’t included in CMS data: it may not participate in Medicare, or it may share a certification number with another hospital (common across large hospital systems).

If you notice a hospital missing from our database, please first check if you can find it on CMS' website, and that it is listed as having an ER. If so, please email us with the hospital name and address.