ER Inspector MILTON S HERSHEY MEDICAL CENTERMILTON S HERSHEY MEDICAL CENTER

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Updated September 19, 2019

This database was last updated in September 2019. It should only be used as a historical snapshot.Researchers can find more recent data on timely and effective care in the Centers for Medicare and Medicaid Services’ hospitals datasets and guidance about hospital regulations.

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ER Inspector » Pennsylvania » MILTON S HERSHEY MEDICAL CENTER

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MILTON S HERSHEY MEDICAL CENTER

500 university drive, hershey, Pa. 17033

(717) 531-8521

75% of Patients Would "Definitely Recommend" this Hospital
(Pa. Avg: 70%)

2 violations related to ER care since 2015

Hospital Type

Acute Care Hospitals

Hospital Owner

Voluntary non-profit - Other

ER Volume

Very high (60K+ patients a year)

See this hospital's CMS profile page or inspection reports.

Patient Pathways Through This ER

After a patient arrives at the emergency room, they are typically seen by a doctor or medical practitioner and then either sent home or admitted to the hospital and taken to a room. A small percentage of patients leave without being seen. The chart below shows on average how long each of these pathways take. Lower numbers are better, and all times refer to the average length of time people waited.

Arrives at ER
2% of patients leave without being seen
6hrs 38min Admitted to hospital
8hrs 38min Taken to room
3hrs 37min Sent home

All wait times are average.

Detailed Quality Measures

Here is a more in depth look at each quality measure, compared to state and national averages for hospitals with very high ER volumes. Experts caution that very small differences between hospitals for a given measure are unlikely to correspond to noticeable differences in the real world.

Measure
Average for this Hospital
How this Hospital Compares

(to other hospitals with similar
ER volumes, when available)

Discharged Patients
Time Until Sent Home

Average time patients spent in the emergency room before being sent home (if not admitted).

3hrs 37min
National Avg.
2hrs 50min
Pa. Avg.
2hrs 51min
This Hospital
3hrs 37min
Impatient Patients
Left Without
Being Seen

Percentage of patients who left the emergency room without being seen by a doctor or medical practitioner.

2%
Avg. U.S. Hospital
2%
Avg. Pa. Hospital
2%
This Hospital
2%
Admitted Patients
Time Before Admission

Average time patients spent in the emergency room before being admitted to the hospital.

6hrs 38min

Data submitted were based on a sample of cases/patients.

National Avg.
5hrs 33min
Pa. Avg.
5hrs 22min
This Hospital
6hrs 38min
Admitted Patients
Transfer Time

Among patients admitted, additional time they spent waiting before being taken to their room (sometimes referred to as "boarding time.")

2hrs

Data submitted were based on a sample of cases/patients.

National Avg.
2hrs 24min
Pa. Avg.
2hrs 29min
This Hospital
2hrs
Special Patients
CT Scan

Percentage of patients who arrived with stroke symptoms and did not receive brain scan results within 45 mins.

No Data Available

The number of cases/patients is too few to report.

National Avg.
27%
Pa. Avg.
22%
This Hospital
No Data Available

Violations Related to ER Care

Problems found in emergency rooms at this hospital since 2015, as identified during the investigation of a complaint. About This Data →

Violation
Full Text
EMERGENCY SERVICES

Apr 13, 2017

Based on review of facility policy, medical record (MR) and staff interview (EMP), it was determined the facility failed to meet the emergency needs of a patient in accordance with acceptable standards of practice for one of 11 medical records reviewed (MR1). Findings include: A review of facility policy "Children's Hospital Standard of Care" effective December 2016, revealed, "...f.

See More ↓

Based on review of facility policy, medical record (MR) and staff interview (EMP), it was determined the facility failed to meet the emergency needs of a patient in accordance with acceptable standards of practice for one of 11 medical records reviewed (MR1). Findings include: A review of facility policy "Children's Hospital Standard of Care" effective December 2016, revealed, "...f. Ongoing patient assessment includes the following: Vital Signs...Temperature...For heating/cooling devices: Minimum of every 2 hours when a patient is under a heating lamp, warming blanket, or cooling blanket. If not contraindicated, patients requiring warming/cooling blanket should have continuous temperature monitoring rectal or foley probe in place...." A review on April 12-13, 2017, of MR1 revealed the patient arrived in the Emergency Department on January 10, 2017, at 2:51 PM, with a temperature of 89.4 degrees F, rectally. A Bair Hugger (blanket warmer device) was applied to the patient. The following patient temperatures were obtained rectally: 90.8 F at 8:16 PM, 92.8 F at 9:14 PM, 97.8 at 10:44 PM, and 98.0 F at 12:14 AM on January 11, 2017. There were no other temperatures documented until 10:22 AM on January 11, 2017. The patient's rectal temperature at that time was 107.6 F. A review of physician inpatient note addendum dated January 13, 2017, revealed "...We came and saw him in ED around 10 AM. There were no vitals and his last temp was around midnight. The nurse during the rounds told us him temp was now 42 C {107.6 F}. We asked about the bair hugger and it had been on high all night. ..." An interview conducted on April 13, 2017, at 9:40 AM with EMP19 confirmed that the temperatures were not documented in the medical record. EMP19 stated "I know I took temps. I was in the room every hour doing eye drops. I must have not documented, I did not have the computer with me. I was probably busy with something else." An interview conducted on April 12, 2017, at 10:45 AM with EMP4 confirmed that no temps were documented for a "10 hour period."

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EMERGENCY SERVICES POLICIES

Apr 13, 2017

Based on a review of facility policy, medical records (MR), manufacturer guidelines, and staff interviews (EMP) it was determined the facility failed to ensure their policy related to Bair Hugger warming device matched the manufacturer guidelines. Findings include: A review of facility policy "Children's Hospital Standard of Care" effective December 2016, revealed, "...f.

See More ↓

Based on a review of facility policy, medical records (MR), manufacturer guidelines, and staff interviews (EMP) it was determined the facility failed to ensure their policy related to Bair Hugger warming device matched the manufacturer guidelines. Findings include: A review of facility policy "Children's Hospital Standard of Care" effective December 2016, revealed, "...f. Ongoing patient assessment includes the following: Vital Signs...Temperature...For heating/cooling devices: Minimum of every 2 hours when a patient is under a heating lamp, warming blanket, or cooling blanket. If not contraindicated, patients requiring warming/cooling blanket should have continuous temperature monitoring rectal or foley probe in place...." A review on April 12-13, 2017, of MR1 revealed the patient arrived in the Emergency Department on January 10, 2017, at 2:51 PM, with a temperature of 89.4 degrees F, rectally. A Bair Hugger (blanket warmer device) was applied to the patient. The following patient temperatures were obtained rectally: 90.8 F at 8:16 PM, 92.8 F at 9:14 PM, 97.8 at 10:44 PM, and 98.0 F at 12:14 AM on January 11, 2017. There were no other temperatures documented until 10:22 AM on January 11, 2017. The patient's rectal temperature at that time was 107.6 F. A review of warming device manufacturer's guidelines revealed, "...Precautions. Monitor the patient's temperature at least every 10-20 minutes, and monitor the patient's vital signs regularly. Reduce air temperature or discontinue therapy when the therapeutic goal is reached or it vital sign instability occurs. ..." An interview conducted on April 13, 2017, at 12:15 PM with EMP26 confirmed the facility did not follow the manufacturer's guidelines, but should have. EMP26 was not aware of the manufacturer guideline regarding monitoring the temperature at least every 10-20 minutes. EMP26 stated, "It was news to me."

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Notes

“Average time” refers to the median wait time (the midpoint of all patients' wait times). References to “doctor or medical practitioner” indicate a doctor, nurse practitioner or physician's assistant. CMS reports the CT scan quality measure as the percentage of patients who received a scan within 45 minutes. We have reversed that measure so that all measures follow a “lower is better” pattern.

Additional design and development by Mike Tigas and Sisi Wei.

Sources

All data comes from the Centers for Medicare and Medicaid Services. Detailed quality measures at the hospital, state and national level were last updated September 2019. Most data was collected between October 2017 and October 2018. Data on ER-related violations is from January 2015 to June 2019.

Additional Info

How We've Updated ER Inspector | Download ProPublica's Emergency Room Planning Toolkit | About This Data

Don’t See Your ER?

In some cases we aren’t able to identify the exact location of a hospital, so it doesn’t appear on our mapped search results. However, it may still be in our database – try looking for it in the list of hospitals on each state's page.

In other cases, the hospital is missing from our database because it doesn't have an emergency department.

In other cases, the hospital is missing from the federal government’s Centers for Medicare and Medicaid Services (CMS) data. There are a couple of reasons why a hospital isn’t included in CMS data: it may not participate in Medicare, or it may share a certification number with another hospital (common across large hospital systems).

If you notice a hospital missing from our database, please first check if you can find it on CMS' website, and that it is listed as having an ER. If so, please email us with the hospital name and address.