ER Inspector GRACE COTTAGE HOSPITALGRACE COTTAGE HOSPITAL

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Updated September 19, 2019

This database was last updated in September 2019. It should only be used as a historical snapshot.Researchers can find more recent data on timely and effective care in the Centers for Medicare and Medicaid Services’ hospitals datasets and guidance about hospital regulations.

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ER Inspector » Vermont » GRACE COTTAGE HOSPITAL

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GRACE COTTAGE HOSPITAL

po box 216, townshend, Vt. 05353

(802) 365-7920

85% of Patients Would "Definitely Recommend" this Hospital
(Vt. Avg: 74%)

3 violations related to ER care since 2015

Hospital Type

Critical Access Hospitals

Hospital Owner

Voluntary non-profit - Private

ER Volume

Low (0 - 20K patients a year)

See this hospital's CMS profile page or inspection reports.

Patient Pathways Through This ER

After a patient arrives at the emergency room, they are typically seen by a doctor or medical practitioner and then either sent home or admitted to the hospital and taken to a room. A small percentage of patients leave without being seen. The chart below shows on average how long each of these pathways take. Lower numbers are better, and all times refer to the average length of time people waited.

Arrives at ER
0% of patients leave without being seen
4hrs 45min Admitted to hospital
6hrs 15min Taken to room
2hrs 11min Sent home

All wait times are average.

Detailed Quality Measures

Here is a more in depth look at each quality measure, compared to state and national averages for hospitals with low ER volumes. Experts caution that very small differences between hospitals for a given measure are unlikely to correspond to noticeable differences in the real world.

Measure
Average for this Hospital
How this Hospital Compares

(to other hospitals with similar
ER volumes, when available)

Discharged Patients
Time Until Sent Home

Average time patients spent in the emergency room before being sent home (if not admitted).

2hrs 11min
National Avg.
1hr 53min
Vt. Avg.
2hrs 19min
This Hospital
2hrs 11min
Impatient Patients
Left Without
Being Seen

Percentage of patients who left the emergency room without being seen by a doctor or medical practitioner.

0%
Avg. U.S. Hospital
2%
Avg. Vt. Hospital
1%
This Hospital
0%
Admitted Patients
Time Before Admission

Average time patients spent in the emergency room before being admitted to the hospital.

4hrs 45min

Results are based on a shorter time period than required.

National Avg.
3hrs 30min
Vt. Avg.
4hrs 56min
This Hospital
4hrs 45min
Admitted Patients
Transfer Time

Among patients admitted, additional time they spent waiting before being taken to their room (sometimes referred to as "boarding time.")

1hr 30min

Results are based on a shorter time period than required.

National Avg.
57min
Vt. Avg.
1hr 33min
This Hospital
1hr 30min
Special Patients
CT Scan

Percentage of patients who arrived with stroke symptoms and did not receive brain scan results within 45 mins.

No Data Available

Results are not available for this reporting period.

National Avg.
27%
Vt. Avg.
30%
This Hospital
No Data Available

Violations Related to ER Care

Problems found in emergency rooms at this hospital since 2015, as identified during the investigation of a complaint. About This Data →

Violation
Full Text
MEDICAL SCREENING EXAM

Apr 30, 2015

Based upon interview and record review, the facility failed to provide an appropriate medical screening examination within the capability of the hospital's Emergency Department (ED) to determine whether or not an emergency medical condition existed for 1 of 20 patients, in the applicable sample, who was admitted to the ED with a potential stroke, discharged , and transported to another hospital via air ambulance.

See More ↓

Based upon interview and record review, the facility failed to provide an appropriate medical screening examination within the capability of the hospital's Emergency Department (ED) to determine whether or not an emergency medical condition existed for 1 of 20 patients, in the applicable sample, who was admitted to the ED with a potential stroke, discharged , and transported to another hospital via air ambulance. (Patient #15) Findings include: Per interview and electronic medical record review review of admission and discharge times, the Chief Nursing Officer confirmed on 4/29/15 at 10:02 AM, Patient #1 arrived in the emergency room (ER) at 19:26 PM on 4/23/15 and was registered as an ER patient. Patient #1 was sent for a Computerized Axial Tomography Scan (CT Scan) immediately and was discharged on [DATE] 19:40 PM. The CNO confirmed on 4/29/15 at 10:02 AM that Patient #15 was admitted and discharged from the facility within 14 minutes. In addition, the CNO confirmed that Rescue Inc Ambulance transfer form states transfer from facility occurred at 19:45 PM on 4/23/15. (A CT Scan is a special x-ray test that uses x-rays and a computer to produce an image of the body). Per interview and record review, the emergency room (ER) Provider confirmed on 4/30/15 at 8:07 AM, that he/she did not do a medical screening exam prior to discharge for Patient #15 on 4/23/15. Per interview and record review, the emergency room (ER) Provider confirmed the following on 4/30/15 at 8:16 AM for Patient #15: Stabilizing Treatment and Appropriate Transfer was not done for Patient #1 on 4/23/15 prior to discharge from the facility; Confirmed receiving Hospital #1 Emergency Department Medical Doctor ( Hospital #1 ED MD) was not called prior to Patient #15's discharge from the facility; Confirmed the "Patient Transfer Form" was not completed prior to Patient #15's transfer; Confirmed Patient #15's consent was not obtained prior to transfer; Confirmed "Patient Transfer Form" information is incorrect; Confirmed the "Patient Transfer Form" states transfer was accepted on 4/23/15 at 17:58 (5:58 PM) by MD at the receiving facility; Confirmed the receiving Hospital #1 ED MD was not contacted prior to Patient #15's discharge from the facility. (Per electronic medical records Patient #15 was discharged at 19:45 PM or 7:45 PM on 4/23/15); Confirmed the time 17:58 PM (5:58 PM) as stated on the Patient Transfer Form is incorrect and should read 19:59 PM (7:59 PM); Confirmed he/she did not do a Medical Screening Exam or provide Stabilizing Treatment and only saw the feet of Patient #15 as he/she was entering the CT Scan; Confirmed Patient Transfer Form states Patient #1 is stable. Per interview, ER Provider confirmed on 4/30/15 at 9:01 AM, that he/she did not know the CT results before Patient #15 was discharged . Per interview and medical record review, CMO/ED Medical Director confirmed on 4/29/15 at 9:52 AM, for Patient #15 the emergency room (ER) Provider did not do a medical screening exam, did not provide stabilizing treatment , and did not appropriately transfer Patient #15 to another facility on 4/23/15. Per record review and interview, the CMO/ED Medical Director confirmed on 4/29/15 at 9:56 AM, the emergency room progress note states the provider's medical screening exam was based upon the "Chief Complaint" from the Nursing Triage Note for Patient #15. In addition, CMO/ED Medical Director confirmed that the provider did not see Patient #15, did not contact the receiving Hospital #1 ED MD prior to Patient #1's discharged from the hospital, the Patient Transfer Form was not completed for Patient #1 prior to discharge, Patient #15 did not sign the Patient Transfer Form consent to transfer prior to discharge from the ED, the receiving Hospital #1 ED MD was not contacted until after Patient #15 was discharged , and the receiving Hospital #1 ED MD did not accept Patient #15 to Hospital #1 prior to discharge.

See Less ↑
STABILIZING TREATMENT

Apr 30, 2015

Based upon interview and record review, the hospital failed to provide, within the capabilities of the staff and facilities available at the hospital, for further medical examination and treatment as required to stabilize the medical condition and for transfer of the individual to another medical facility for 1 of 20, patients in the applicable sample, who was admitted to the emergency department with a potential stroke, discharged , and transported to another hospital via air ambulance.

See More ↓

Based upon interview and record review, the hospital failed to provide, within the capabilities of the staff and facilities available at the hospital, for further medical examination and treatment as required to stabilize the medical condition and for transfer of the individual to another medical facility for 1 of 20, patients in the applicable sample, who was admitted to the emergency department with a potential stroke, discharged , and transported to another hospital via air ambulance. (Patient #15). Findings include: Per interview and electronic medical record review of admission and discharge times, the Chief Nursing Officer confirmed on 4/29/15 at 10:02 AM, Patient #15 arrived in the ER at 19:26 PM on 4/23/15 and was registered as an ER patient. Patient #15 was sent for a Computerized Axial Tomography Scan (CT Scan) immediately and was discharged on [DATE] 19:40 PM. The CNO confirmed on 4/29/15 at 10:02 AM that Patient #1 was admitted and discharged from the facility within 14 minutes. In addition, the CNO confirmed that Rescue Inc Ambulance transfer form states transfer from facility occurred at 19:45 PM on 4/23/15. (Note: a CT Scan is a special x-ray test that uses x-rays and a computer to produce an image of the body). Per interview and record review, the emergency room (ER) Provider confirmed the following on 4/30/15 at 8:16 AM for Patient #15: Stabilizing Treatment and Appropriate Transfer was not done for Patient #15 on 4/23/15 prior to discharge from the facility; Confirmed receiving Hospital Emergency Department Medical Doctor ( Hospital #1 ED MD) was not called prior to Patient #1's discharge from facility; Confirmed the "Patient Transfer Form" was not completed prior to Patient #15's transfer; Confirmed Patient #15's consent was not obtained prior to transfer; Confirmed "Patient Transfer Form" information is incorrect; Confirmed the "Patient Transfer Form" states transfer was accepted on 4/23/15 at 17:58 (5:58 PM) by MD at the receiving facility; Confirmed the receiving Hospital #1 ED MD was not contacted prior to Patient #1's discharge from the facility. (Per electronic medical records Patient #15 was discharged at 19:45 PM or 7:45 PM on 4/23/15); Confirmed the time 17:58 PM (5:58 PM) is incorrect as stated on the Patient Transfer Form and should read 19:59 PM (7:59 PM) ; Confirmed he/she did not do an Medical Screening Exam or provide Stabilizing Treatment and only saw the feet of Patient #15 as he/she was entering the CT Scan; Confirmed Patient Transfer Form states Patient #15 is stable. Per interview, ER Provider confirmed on 4/30/15 at 9:01 AM, that he/she did not know the CT results before Patient #15 was discharged . Per interview and medical record review, CMO/ED Medical Director confirmed on 4/29/15 at 9:52 AM for Patient #15 the emergency room (ER) Provider did not do a medical screening exam, did not provide stabilizing treatment , and did not appropriately transfer Patient #15 to another facility on 4/23/15. Per interview and record review, the CMO/ED Medical Director confirmed on 4/29/15 at 9:56 AM, the emergency room progress note states the provider's medical screening exam was based upon the "Chief Complaint" from the Nursing Triage Note for Patient #15. In addition, CMO/ED Medical Director confirmed that the provider did not see Patient #15, did not contact the receiving Hospital #1 ED MD prior to Patient #1's discharged from the hospital, the Patient Transfer Form was not completed for Patient #15 prior to discharge, Patient #15 did not sign the Patient Transfer Form consent to transfer prior to discharge from the ED, the receiving Hospital #1 ED MD was not contacted until after Patient #1 was discharged , and the receiving Hospital #1 ED MD did not accept Patient #15 to Hospital #1 prior to discharge.

See Less ↑
APPROPRIATE TRANSFER

Apr 30, 2015

Based upon interview and record review, the hospital failed to assure the appropriateness of a patient transfer for 1 of 20 patients, in the applicable sample, who was admitted to the emergency department with a potential stroke, discharged , and transported to another hospital via air ambulance by not informing the patient of the hospital's obligations, risks and benefits of the transfer in writing, providing medical treatment within its capacity that minimized the risks to the patient's health, and assuring the receiving facility had available space and qualified personnel for the treatment of the individual, had agreed to accept transfer of the individual, and provide appropriate medical treatment.

See More ↓

Based upon interview and record review, the hospital failed to assure the appropriateness of a patient transfer for 1 of 20 patients, in the applicable sample, who was admitted to the emergency department with a potential stroke, discharged , and transported to another hospital via air ambulance by not informing the patient of the hospital's obligations, risks and benefits of the transfer in writing, providing medical treatment within its capacity that minimized the risks to the patient's health, and assuring the receiving facility had available space and qualified personnel for the treatment of the individual, had agreed to accept transfer of the individual, and provide appropriate medical treatment. (Patient #15 ). Findings include: Per interview and electronic medical record review of admission and discharge times, the Chief Nursing Officer confirmed on 4/29/15 at 10:02 AM, Patient #15 arrived in the ER at 19:26 PM on 4/23/15 and was registered as an ER patient. Patient #1 was sent for a Computerized Axial Tomography Scan (CT Scan) immediately and was discharged on [DATE] 19:40 PM. The CNO confirmed on 4/29/15 at 10:02 AM that Patient #15 was admitted and discharged from the facility within 14 minutes. In addition, the CNO confirmed that Rescue Inc Ambulance transfer form states transfer from facility occurred at 19:45 PM on 4/23/15. (Note: a CT Scan is a special x-ray test that uses x-rays and a computer to produce an image of the body). Per interview and medical record review, CMO/ED Medical Director confirmed on 4/29/15 at 9:52 AM, for Patient #15 the emergency room (ER) Provider did not do a medical screening exam, did not provide stabilizing treatment, and did not appropriately transfer Patient #15 to another facility on 4/23/15. Per record review and interview, the CMO/ED Medical Director confirmed on 4/29/15 at 9:56 AM, the emergency room progress note states the provider's medical screening exam was based upon the "Chief Complaint" from the Nursing Triage Note for Patient #15. In addition, CMO/ED Medical Director confirmed that the provider did not see Patient #15, did not contact the receiving Hospital #1 Emergency Department Medical Doctor (Hospital #1 ED MD) prior to Patient #15's discharged from the hospital, the Patient Transfer Form was not completed for Patient #15 prior to discharge, Patient #1 did not sign the "Patient Transfer Form" consent to transfer prior to discharge from the ED, the receiving Hospital #1 ED MD was not contacted until after Patient #15 was discharged , and the receiving Hospital #1 ED MD did not accept Patient #15 to Hospital #1 prior to discharge. Per interview and record review, the ER Provider confirmed on 4/30/15 at 8:07 AM, that he/she did not do a medical screening exam prior to discharge for Patient #15 on 4/23/15. Per interview and record review, the ER Provider confirmed the following on 4/30/15 at 8:16 AM for Patient #15: confirmed Stabilizing Treatment and Appropriate Transfer was not done for Patient #15 on 4/23/15 prior to discharge from the facility; confirmed receiving Hospital #1 ED MD was not called prior to Patient #15's discharge from facility, confirmed the "Patient Transfer Form" was not completed prior to Patient #15's transfer, confirmed Patient #15's consent was not obtained prior to transfer; confirmed "Patient Transfer Form" information is incorrect; confirmed the "Patient Transfer Form" states transfer was accepted on 4/23/15 at 17:58 (5:58 PM) by MD at the receiving facility; confirmed the receiving Hospital #1 ED MD was not contacted prior to Patient #1's discharge from the facility. (Per electronic medical records Patient #15 was discharged at 19:45 PM or 7:45 PM on 4/23/15); confirmed the time 17:58 PM (5:58 PM) as stated on the Patient Transfer Form is incorrect and should read 19:59 PM (7:59 PM); confirmed he/she did not do an Medical Screening Exam or provide Stabilizing Treatment and only saw the feet of the patient #15 as he/she was entering the CT Scan; confirmed Patient Transfer Form states Patient #15 is stable. Per interview and record review, the ER Provider confirmed on 4/30/15 at 8:16 AM, the provider did not speak with receiving Hospital #1 ED MD prior to Patient #15's discharge on 4/23/15; Confirmed the DHART air ambulance helicopter was already in the air when he/she notified the receiving Hospital #1 ED MD that Patient #15 was in route and he/she had not seen Patient #15, except for his feet; provider confirmed that he/she not know if Patient #15 was stable and believed Patient #15 was stable due to nursing triage note, nursing minimal assessment and vital signs; provider stated he/she told the receiving Hospital #1 ED MD that he/she had not personally assessed Patient #15. Per interview on 4/30/15 at 2:00 PM, the Co-ED Director confirmed the following: On 4/23/15, the ER Provider asked the Co-ED Director to facilitate the transfer call to Hospital #1 ED MD for Patient #15. Stated at this time, Patient #15 was in the DHART Air Ambulance and the ER Provider believed Patient #15 was under the care of the Hospital #1 ED MD . Initially, Hospital #1 ED MD refused to accept Patient #15 as they did not have a neuro interventionist on duty. Also, Hospital #2 ED MD refused to accept Patient #15, as they did not have a neuro interventionist on duty. In addition, there was discussion to contact Hospital #3 during the phone call, but the DHART Air Ambulance crew indicated they were running out of fuel and Hospital #3 was not contacted. Hospital #1 ED MD accepted Patient #15's transfer to Hospital #1. Per interview and confirmed with CMO/ED Medical Director at 8:30 AM 4/30/15, the DHART Air Ambulance can fly without notifying Hospital #1 ED MD.

See Less ↑
Notes

“Average time” refers to the median wait time (the midpoint of all patients' wait times). References to “doctor or medical practitioner” indicate a doctor, nurse practitioner or physician's assistant. CMS reports the CT scan quality measure as the percentage of patients who received a scan within 45 minutes. We have reversed that measure so that all measures follow a “lower is better” pattern.

Additional design and development by Mike Tigas and Sisi Wei.

Sources

All data comes from the Centers for Medicare and Medicaid Services. Detailed quality measures at the hospital, state and national level were last updated September 2019. Most data was collected between October 2017 and October 2018. Data on ER-related violations is from January 2015 to June 2019.

Additional Info

How We've Updated ER Inspector | Download ProPublica's Emergency Room Planning Toolkit | About This Data

Don’t See Your ER?

In some cases we aren’t able to identify the exact location of a hospital, so it doesn’t appear on our mapped search results. However, it may still be in our database – try looking for it in the list of hospitals on each state's page.

In other cases, the hospital is missing from our database because it doesn't have an emergency department.

In other cases, the hospital is missing from the federal government’s Centers for Medicare and Medicaid Services (CMS) data. There are a couple of reasons why a hospital isn’t included in CMS data: it may not participate in Medicare, or it may share a certification number with another hospital (common across large hospital systems).

If you notice a hospital missing from our database, please first check if you can find it on CMS' website, and that it is listed as having an ER. If so, please email us with the hospital name and address.