ER Inspector UNIVERSITY OF VIRGINIA MEDICAL CENTERUNIVERSITY OF VIRGINIA MEDICAL CENTER

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Updated September 19, 2019

This database was last updated in September 2019. It should only be used as a historical snapshot.Researchers can find more recent data on timely and effective care in the Centers for Medicare and Medicaid Services’ hospitals datasets and guidance about hospital regulations.

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ER Inspector » Virginia » UNIVERSITY OF VIRGINIA MEDICAL CENTER

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UNIVERSITY OF VIRGINIA MEDICAL CENTER

1215 lee street, charlottesville, Va. 22908

(800) 251-3627

81% of Patients Would "Definitely Recommend" this Hospital
(Va. Avg: 70%)

2 violations related to ER care since 2015

Hospital Type

Acute Care Hospitals

Hospital Owner

Government - State

ER Volume

Very high (60K+ patients a year)

See this hospital's CMS profile page or inspection reports.

Patient Pathways Through This ER

After a patient arrives at the emergency room, they are typically seen by a doctor or medical practitioner and then either sent home or admitted to the hospital and taken to a room. A small percentage of patients leave without being seen. The chart below shows on average how long each of these pathways take. Lower numbers are better, and all times refer to the average length of time people waited.

Arrives at ER
2% of patients leave without being seen
7hrs 5min Admitted to hospital
10hrs 1min Taken to room
4hrs Sent home

All wait times are average.

Detailed Quality Measures

Here is a more in depth look at each quality measure, compared to state and national averages for hospitals with very high ER volumes. Experts caution that very small differences between hospitals for a given measure are unlikely to correspond to noticeable differences in the real world.

Measure
Average for this Hospital
How this Hospital Compares

(to other hospitals with similar
ER volumes, when available)

Discharged Patients
Time Until Sent Home

Average time patients spent in the emergency room before being sent home (if not admitted).

4hrs
National Avg.
2hrs 50min
Va. Avg.
2hrs 40min
This Hospital
4hrs
Impatient Patients
Left Without
Being Seen

Percentage of patients who left the emergency room without being seen by a doctor or medical practitioner.

2%
Avg. U.S. Hospital
2%
Avg. Va. Hospital
1%
This Hospital
2%
Admitted Patients
Time Before Admission

Average time patients spent in the emergency room before being admitted to the hospital.

7hrs 5min

Data submitted were based on a sample of cases/patients.

National Avg.
5hrs 33min
Va. Avg.
5hrs 25min
This Hospital
7hrs 5min
Admitted Patients
Transfer Time

Among patients admitted, additional time they spent waiting before being taken to their room (sometimes referred to as "boarding time.")

2hrs 56min

Data submitted were based on a sample of cases/patients.

National Avg.
2hrs 24min
Va. Avg.
2hrs 6min
This Hospital
2hrs 56min
Special Patients
CT Scan

Percentage of patients who arrived with stroke symptoms and did not receive brain scan results within 45 mins.

No Data Available

The number of cases/patients is too few to report.

National Avg.
27%
Va. Avg.
27%
This Hospital
No Data Available

Violations Related to ER Care

Problems found in emergency rooms at this hospital since 2015, as identified during the investigation of a complaint. About This Data →

Violation
Full Text
COMPLIANCE WITH 489.24

Nov 29, 2017

Based on interviews and facility document review, it was determined the facility staff failed to comply with §489.24 - Special Responsibilities of Medicare Hospitals in Emergency Cases. The findings include: The facility staff failed to ensure the facility's written bylaws and/or rules and regulations addressed which individuals were deemed qualified to complete the medical screening exams for patients presenting to the facility for emergency medical treatment. Please see Tag A2406 for additional information. .

See More ↓

Based on interviews and facility document review, it was determined the facility staff failed to comply with §489.24 - Special Responsibilities of Medicare Hospitals in Emergency Cases. The findings include: The facility staff failed to ensure the facility's written bylaws and/or rules and regulations addressed which individuals were deemed qualified to complete the medical screening exams for patients presenting to the facility for emergency medical treatment. Please see Tag A2406 for additional information.

See Less ↑
MEDICAL SCREENING EXAM

Nov 29, 2017

Based on interviews and facility document review, it was determined the facility staff failed to ensure written bylaws and/or rules and regulations addressed which individuals were deemed qualified to complete the medical screening exam to determine if a patient presenting to the facility for emergency treatment had an emergency medical condition. The findings include: The survey team initiated an entrance conference on the afternoon of 11/27/17 at approximately 3:30 p.m.

See More ↓

Based on interviews and facility document review, it was determined the facility staff failed to ensure written bylaws and/or rules and regulations addressed which individuals were deemed qualified to complete the medical screening exam to determine if a patient presenting to the facility for emergency treatment had an emergency medical condition. The findings include: The survey team initiated an entrance conference on the afternoon of 11/27/17 at approximately 3:30 p.m. Facility members in attendance included the Director of Credentialing (DofC), Chief Quality Officer (CQO), Chief Nursing Officer (CNO), and Chief Financial Officer (CFO). The survey team requested the facility's bylaws and/or rules and regulations that identify which individuals were permitted to complete medical screening exams for patients seeking emergency care. On 11/28/17 at 8:40 a.m., the DofC reported to the survey team that the facility only has one set of bylaws and no separate document containing rules and regulations. The DofC stated the bylaws did not address who has been determined able to do the medical screening exam; the DofC stated the facility's policy and procedures identify who is able to complete the medical screening exam. The bylaws provided to the survey team were entitled, "Amended and Restated Bylaws of the Clinical Staff of the University of Virginia Medical Center". On 11/28/17 at 3:35 p.m., a survey team meeting was conducted with the facility's Chief Medical Officer (CMO), the Medical Director of the Emergency Department, the Medical Director of Obstetrics, and the DofC. The facility's bylaws not identifying who is deemed able to complete medical screening exams was discussed. The facility's policies and procedures addressing medical screening exams were reviewed. The obstetric policies and procedures detailed who was required to assess the patient prior to the patient being discharged but did not use the wording of medical screening exam and/or emergency medical condition. The policies guiding the emergency department did detail the individuals who were required to examine the patient. The following information was found in a facility policy entitled, "Medical Center Policy No. 0214": " ...the Medical Center shall provide an appropriate medical screening examination to determine whether an emergency medical condition exists ..." The following information was found in a facility policy entitled, "Emergency Department Procedure No. S-6": - "Upon arrival in the Emergency Department, a Health Care Professional trained in ED Screening and Triage, shall begin MSE [sic] on all presenting patients to determine if an emergency medical condition exists" and - "All patients will begin the screening exam with an oriented Screening RN, (or other appropriately trained licensed medical personnel (i.e. RN, NP, PA, MD.) [sic]" (RN = registered nurse; NP = nurse practitioner; PA = physician assistant; MD = doctor of medicine) The following information was found in a facility policy entitled, "Emergency Department Procedures No.: T-5": "Each patient who presents for treatment of an emergency condition will have a medical screening examination performed by a physician and/or nurse practitioner or physician assistant."

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Notes

“Average time” refers to the median wait time (the midpoint of all patients' wait times). References to “doctor or medical practitioner” indicate a doctor, nurse practitioner or physician's assistant. CMS reports the CT scan quality measure as the percentage of patients who received a scan within 45 minutes. We have reversed that measure so that all measures follow a “lower is better” pattern.

Additional design and development by Mike Tigas and Sisi Wei.

Sources

All data comes from the Centers for Medicare and Medicaid Services. Detailed quality measures at the hospital, state and national level were last updated September 2019. Most data was collected between October 2017 and October 2018. Data on ER-related violations is from January 2015 to June 2019.

Additional Info

How We've Updated ER Inspector | Download ProPublica's Emergency Room Planning Toolkit | About This Data

Don’t See Your ER?

In some cases we aren’t able to identify the exact location of a hospital, so it doesn’t appear on our mapped search results. However, it may still be in our database – try looking for it in the list of hospitals on each state's page.

In other cases, the hospital is missing from our database because it doesn't have an emergency department.

In other cases, the hospital is missing from the federal government’s Centers for Medicare and Medicaid Services (CMS) data. There are a couple of reasons why a hospital isn’t included in CMS data: it may not participate in Medicare, or it may share a certification number with another hospital (common across large hospital systems).

If you notice a hospital missing from our database, please first check if you can find it on CMS' website, and that it is listed as having an ER. If so, please email us with the hospital name and address.