ER Inspector SENTARA OBICI HOSPITALSENTARA OBICI HOSPITAL

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Updated September 19, 2019

This database was last updated in September 2019. It should only be used as a historical snapshot.Researchers can find more recent data on timely and effective care in the Centers for Medicare and Medicaid Services’ hospitals datasets and guidance about hospital regulations.

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ER Inspector » Virginia » SENTARA OBICI HOSPITAL

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SENTARA OBICI HOSPITAL

2800 godwin boulevard, suffolk, Va. 23439

(757) 934-4000

73% of Patients Would "Definitely Recommend" this Hospital
(Va. Avg: 70%)

1 violation related to ER care since 2015

Hospital Type

Acute Care Hospitals

Hospital Owner

Voluntary non-profit - Other

ER Volume

Very high (60K+ patients a year)

See this hospital's CMS profile page or inspection reports.

Patient Pathways Through This ER

After a patient arrives at the emergency room, they are typically seen by a doctor or medical practitioner and then either sent home or admitted to the hospital and taken to a room. A small percentage of patients leave without being seen. The chart below shows on average how long each of these pathways take. Lower numbers are better, and all times refer to the average length of time people waited.

Arrives at ER
1% of patients leave without being seen
4hrs 48min Admitted to hospital
5hrs 58min Taken to room
1hr 59min Sent home

All wait times are average.

Detailed Quality Measures

Here is a more in depth look at each quality measure, compared to state and national averages for hospitals with very high ER volumes. Experts caution that very small differences between hospitals for a given measure are unlikely to correspond to noticeable differences in the real world.

Measure
Average for this Hospital
How this Hospital Compares

(to other hospitals with similar
ER volumes, when available)

Discharged Patients
Time Until Sent Home

Average time patients spent in the emergency room before being sent home (if not admitted).

1hr 59min
National Avg.
2hrs 50min
Va. Avg.
2hrs 40min
This Hospital
1hr 59min
Impatient Patients
Left Without
Being Seen

Percentage of patients who left the emergency room without being seen by a doctor or medical practitioner.

1%
Avg. U.S. Hospital
2%
Avg. Va. Hospital
1%
This Hospital
1%
Admitted Patients
Time Before Admission

Average time patients spent in the emergency room before being admitted to the hospital.

4hrs 48min

Data submitted were based on a sample of cases/patients.

National Avg.
5hrs 33min
Va. Avg.
5hrs 25min
This Hospital
4hrs 48min
Admitted Patients
Transfer Time

Among patients admitted, additional time they spent waiting before being taken to their room (sometimes referred to as "boarding time.")

1hr 10min

Data submitted were based on a sample of cases/patients.

National Avg.
2hrs 24min
Va. Avg.
2hrs 6min
This Hospital
1hr 10min
Special Patients
CT Scan

Percentage of patients who arrived with stroke symptoms and did not receive brain scan results within 45 mins.

31%
National Avg.
27%
Va. Avg.
27%
This Hospital
31%

Violations Related to ER Care

Problems found in emergency rooms at this hospital since 2015, as identified during the investigation of a complaint. About This Data →

Violation
Full Text
MEDICAL SCREENING EXAM

Jan 20, 2017

Based on interview and medical record review it was determined that the facility failed to provide a medical screening examination. The findings include: On January 17, 2017 a medical record review for Patient #20 revealed that Patient #20 arrived at the facility on December 21, 2016 at 10:45 p.m.

See More ↓

Based on interview and medical record review it was determined that the facility failed to provide a medical screening examination. The findings include: On January 17, 2017 a medical record review for Patient #20 revealed that Patient #20 arrived at the facility on December 21, 2016 at 10:45 p.m. Triage was started at 10:50 p.m. and completed at 10:55 p.m. Patient #20 was triaged as a level three (3). Patient #20 complained of right upper arm injury after opening a window and needing refill of a Xanax prescription. According to the Department of Health and Human Services Triage Levels are Level 1 resuscitation required and Physician assess immediately, Level 2 emergent and Physician assess within 15 minutes, Level 3 urgent and Physician assess within 30 minutes, Level 4 Less Urgent and Physician assess within hour, and Level 5 Non-urgent and Physician assess within two (2) hours. Interviews with Staff Members #10, #11 and #12 revealed that the Emergency Department was very busy on December 21, 2016; the night of the occurrence. There were no rooms available in the Emergency Department and at least nine or more patients were waiting in the waiting area to be seen by the Physician. All patients had been informed that they would be taken to a room in the Emergency Department as soon as a room was available. At 11:27 p.m. Patient #20 laid self on floor and began spitting on the floor in the waiting room. Interview with Staff Member #14 revealed that this was witnessed by Staff Member #14. Staff Member #14 communicated that Patient #20 had been yelling, cursing and pacing inside and outside of facility since approximately 11:00 p.m. before laying self on floor. Staff Members #10 and #11 assisted Patient #20 onto a stretcher and placed he/she in front of the nursing station in the emergency department so the patient could be observed until a room was available. Patient #20 was informed that a room would be available as soon as another patient was discharged . At 11:37 p.m. Patient #20 was placed in a room. At 11:55 p.m. Staff Member #10 stated that yelling of foul language and needing help was heard. Staff Member #10 went to room where Patient #20 was sitting up on stretcher screaming and cursing. The patient was informed that he/she was in a hospital and needed to keep it down and stop cursing due to other patients in the Emergency Department. Patient #20 then got louder and started holding breath until turning red and blue. Staff Member #10 informed the patient if he stopped breathing emergency procedures would be used to assist with breathing. Patient #20 then told Staff Member #10 " ...to get out of the room before he/she got hurt". Staff Member #12 entered and heard this conversation and encouraged Staff Member #10 to leave the room. Staff Member #14 called 911 and informed a dispatcher that staff members had been threatened and facility wanted the patient off the property. Staff Member #12 and #14 stated hearing the screaming and threats but did not enter the room. At 12:10 a.m. Patient #20 was escorted out of the emergency department by an area police officer without handcuffs. Patient #20 did not see a physician nor receive treatment during this time; one hour and 25 minutes. An interview with Staff Members #1, #2, #3 and #4 revealed " ...the Patient should have been seen by a physician and treated and before leaving the facility."

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Notes

“Average time” refers to the median wait time (the midpoint of all patients' wait times). References to “doctor or medical practitioner” indicate a doctor, nurse practitioner or physician's assistant. CMS reports the CT scan quality measure as the percentage of patients who received a scan within 45 minutes. We have reversed that measure so that all measures follow a “lower is better” pattern.

Additional design and development by Mike Tigas and Sisi Wei.

Sources

All data comes from the Centers for Medicare and Medicaid Services. Detailed quality measures at the hospital, state and national level were last updated September 2019. Most data was collected between October 2017 and October 2018. Data on ER-related violations is from January 2015 to June 2019.

Additional Info

How We've Updated ER Inspector | Download ProPublica's Emergency Room Planning Toolkit | About This Data

Don’t See Your ER?

In some cases we aren’t able to identify the exact location of a hospital, so it doesn’t appear on our mapped search results. However, it may still be in our database – try looking for it in the list of hospitals on each state's page.

In other cases, the hospital is missing from our database because it doesn't have an emergency department.

In other cases, the hospital is missing from the federal government’s Centers for Medicare and Medicaid Services (CMS) data. There are a couple of reasons why a hospital isn’t included in CMS data: it may not participate in Medicare, or it may share a certification number with another hospital (common across large hospital systems).

If you notice a hospital missing from our database, please first check if you can find it on CMS' website, and that it is listed as having an ER. If so, please email us with the hospital name and address.