Martinez Outpatient Clinic and Community Living Center

Issue: ROI Clerk released 7332 medical Information on a Veteran to a 3rd party without proper authorization

Outcome: 03/06/15: The Incident Resolution Service Team has determined that the Veteran will be sent a 7332 notification letter due to Protected Health Information (PHI) being disclosed that was not authorized.…

Issue: Veteran A returned a letter that was sent to him that belonged to Veteran B. The letter contained the results of Veteran B's CT scan and had his full name and home address.…

Outcome: Data not available.

Issue: Employee A reported that Veteran A called and complained that his information was released to Veteran B. Veteran A stated that Veteran B called Veteran A to notify him that he had received his information. Information included a consult and…

Outcome: 02/17/15: The Incident Resolution Service Team has determined that Veteran A will be sent a letter offering credit protection services.…

Issue: Veteran A reported to a VA employee that he received a package of medication from the VA pharmacy with medication of Veteran B. Veteran A stated that the mailing label on the outside of the package has his information but…

Outcome: 01/22/15: The Incident Resolution Service Team has determined that Veteran B will be sent a HIPAA notification letter due to Protected Health Information (PHI) being disclosed.…

Issue: Veteran A notified a VA supervisor that he received medical records regarding Veteran B. Veteran A stated that he provided the records to his attorney who notified him that the records included records regarding Veteran B. VA supervisor requested for…

Outcome: 01/14/15: The Incident Resolution Service Team has determined that Veteran B will be sent a letter offering credit protection services.…

Issue: VA Physician reported that he mistakenly provided an After Visit Summary of Veteran A to Veteran B. VA Physician found the error after Veteran B had already left the clinic and had VA Administrative staff contact Veteran B to dispose…

Outcome: 01/14/15: The Incident Resolution Service Team has determined that Veteran A will be sent a HIPAA notification letter due to Protected Health Information (PHI) being disclosed.…

Issue: VA Social Worker reported that she is unable to locate her files from a Nursing home visit on 11/20/14. Social Worker brought a client list with the full name, DOB and full SSN of the patients along with notes from…

Outcome: 11/25/14: The Incident Resolution Service Team has determined that 13 Veterans will be sent letters offering credit protection services. 01/12/15: On further review only 12 Veterans information was lost.…

Issue: A VA social worker reported that she received a call from an employee at the US Franchise Tax Board who reported that he received a fax in error regarding a Report of Suspected Dependent Adult/Elder abuse containing Veteran A's full…

Outcome: 10/16/14: The Incident Resolution Service Team has determined that Veteran A will be sent a letter offering credit protection services.…

Issue: It was reported by a VA Pharmacist that a patient was given a print out of a temporary ID that contained the full name, full social security number and date of birth of two other patients.

Outcome: 10/14/14: The Incident Resolution Service Team has determined that Patient B and C will be sent a letter offering credit protection services. 11/18/14: PO update -- Both Veteran's whose information was improperly disclosed are deceased. The Incident Resolution Service Team…

Issue: RN case manager reported that on 09/26/14 a patient walked off with a doctors appointment list that contained the names, full social security numbers and phone numbers of 12 patients. RN case manager stated that the list was on the…

Outcome: 09/29/14: The Incident Resolution Service Team has determined that twelve (12) Veterans will be sent letters offering credit protection services. 10/01/14: Update, only 11 CPS letters were needed, the Veteran who received the list was part of the list.…