Michael E. DeBakey VA Medical Center

Issue: Veteran A reported he was contacted by Veteran B two weeks ago that he had received a document from the VA with both of their protected health information (PHI) on it. They arrange to meet at the VAMC today to…

Outcome: 12/17/14: The Incident Resolution Service Team has determined that Patient B will be sent a letter offering credit protection services.…

Issue: Veteran A complained that a MEDVA employee shared her protected health information (PHI) with her boyfriend during a recent clinic visit.

Outcome: 11/20/14: The Incident Resolution Service Team has determined that Veteran A will be sent a notification letter.…

Issue: Employee complained about receiving documents from the worker's comp office that contained a form with another employee's full name and date of accident.

Outcome: 10/22/14: The Incident Resolution Service Team has determined that Veteran B will be sent a HIPAA notification letter due to Protected Health Information (PHI) being disclosed.…

Issue: Research Subject received the payment voucher for another research Subject. When discovered he returned to the issuing department and returned the voucher.…

Outcome: 09/11/14: The Incident Resolution Service Team has determined that the research subject will be sent a letter offering credit protection services.…

Issue: A Veteran complained that his appointment list was given to another Veteran while they were both waiting to be seen in the clinic. The other Veteran returned the list to him.…

Outcome: 07/22/14: The Incident Resolution Service Team has determined that one Veteran will be sent a letter offering credit protection services due to full SSN being disclosed.…

Issue: A Veteran sent a complaint to her Congressman that the MEDVA MC ROI staff in processing her request to provide information to her employer sent more information than she authorized and that the documents were faxed instead of being mailed.

Outcome: 07/03/14: This is being investigated. 08/11/14: The Incident Resolution Service Team has determined that Veteran B will be sent a HIPAA notification letter due to Protected Health Information (PHI) being disclosed.…

Issue: Veteran A called to complain that an employee gave her protected health information to her insurance company without her signed authorization. The investigation revealed that the insurance agent called the physician's office to obtain information about the dates of service…

Outcome: 06/16/14: The Incident Resolution Service Team has determined that Veteran A will be sent a HIPAA notification letter due to Protected Health Information (PHI) being disclosed.…

Issue: Veteran A reports receiving a copy of his medical record and the record included examinations he did not have and several reports that contained the full name and full SSN of Veteran B. Veteran A returned the documents to the…

Outcome: 06/11/14: The Incident Resolution Team determined that Veteran B will receive a letter offering credit protection services, since his name and full SSN were compromised.…

Issue: Veteran A called to say that he recently received a complete copy of his medical record and it contained an electrocardiogram report that had the full name and full SSN of Veteran B.

Outcome: 06/09/14: The Incident Resolution Team has determined that Veteran B will be sent a letter offering credit protection services.…

Issue: Research Compliance Officer reports that during a recent compliance audit she discovered one consent and HIPAA authorization was missing. The consent form contained the subject's full SSN and full name.…

Outcome: 05/19/14: The Incident Resolution Team has determined that Veteran A will be sent a letter offering credit protection services.…