South Texas Veterans Health Care System

Issue: A portable ultrasound was sold as scrap on 02/05/15. The Vendor contacted Bio Med on 02/06/15 and stated that when he powered on the machine there was a patient's name showing on the screen. The Vendor locked up the machine…

Outcome: 02/16/15: The Incident Resolution Service Team has determined that one patient will be sent a letter offering credit protection services due to full SSN being exposed.…

Issue: Patient A received Veteran B's appointment list. The document has been returned.…

Outcome: 02/10/15: The Incident Resolution Service Team has determined that Veteran B will be sent a HIPAA notification letter due to Protected Health Information (PHI) being disclosed.…

Issue: A Provider called a patient to discuss her biopsy results with her, however, when she called the number provided by the patient, the Provider asked to speak to the patient and the lady that answered the phone identified herself as…

Outcome: 01/06/15: The Incident Resolution Service Team has determined that Patient A will be sent a HIPAA notification letter due to Protected Health Information (PHI) being disclosed.…

Issue: Patient A received Patient B's Dental authorization. The father of Patient A returned it to the Dental Clinic. The two patients had the same last name, but different SSNs and first name.…

Outcome: Data not available.

Issue: Medication was put in the wrong Veterans' bags at FTOPC Pharmacy. Patient As medication was put in Patient Bs bag, and Patient Bs medication was put in Patient As bag. When Patient A picked up his medication, he realized the…

Outcome: 12/17/14: The Incident Resolution Service Team has determined that Patient B will be sent a HIPAA notification letter due to Protected Health Information (PHI) being disclosed.…

Issue: An appointment was scheduled for the wrong Veteran which resulted in the patient receiving the other Veteran's information. the information disclosed to the Veteran included full name, last four digits of the SSN and upcoming appointments. The other Veteran hasnt…

Outcome: 12/12/14: The Incident Resolution Service Team has determined that the Veteran whose information was disclosed will be sent a HIPAA notification letter due to Protected Health Information (PHI) being disclosed.…

Issue: While in the Canteen, the Privacy Officer (PO) noticed a sheet of paper on top of a chair located by one of the Vendors. While reviewing the document, the PO noticed it was full of patient information. The Vendor stated,…

Outcome: 12/10/14: The Incident Resolution Service Team has determined that Patient A will be sent a notification letter.…

Issue: On 10/10/14, FTOPC Pharmacy handed Veteran A his medications and in addition, he was given Veteran B's medication (last name similar, first name different). The patient informed the Pharmacy of the error on 10/27/14. The medication was returned to the…

Outcome: 10/28/14: The Incident Resolution Service Team has determined that Veteran B will be sent a HIPAA notification letter due to Protected Health Information (PHI) being disclosed.…

Issue: A fee voucher for Veteran B was mailed to Veteran A.

Outcome: 10/27/14: The Incident Resolution Service Team has determined that Veteran B will be sent a letter offering credit protection services.…

Issue: A Fee Voucher for Patient A was inadvertently sent to Patient B. Patient A's name, address, full SSN and diagnosis were compromised.…

Outcome: 10/10/14: The Incident Resolution Service Team has determined that Patient A will be sent a letter offering credit protection services.…