VA Greater Los Angeles Healthcare System (GLA)

Issue: A Veteran mailed his DD214, birth certificate, marriage certificate, and social security card to the AMVETS Veterans Service Officer and the package was signed for by an employee in the mailroom but the information cannot be located or is lost.

Outcome: 02/06/14: The Veteran also sent his two children's social security cards and birth certificates and his wife's social security card to us and that too is lost. The Veteran and his spouse will receive a letter offering credit protection services.…

Issue: Veteran A received Veterans B's appointment list with full name and full SSN, and did not realize it until after she came to the appointment and the appointment was not scheduled .

Outcome: 11/08/13: Veteran B will receive a letter offering credit protection services.…

Issue: Veteran A was given Veteran B's Allergy requisition form by mistake by the Allergy clerk. The requisition form included Veteran B's name, address, full SSN and lab results.

Outcome: 11/07/13: Veteran B will receive a letter offering credit protection services.…

Issue: A Veteran reported that she received a letter/envelope in the mail from the Ortho Clinic with a label on the back containing her full SSN and Date of Birth.

Outcome: 11/06/13: The Veteran will receive a letter offering credit protection services.…

Issue: A volunteer accessed her husbands medical records since 2009 at her husbands request without the proper authority.

Outcome: 11/06/13: The husband will receive a letter of notification.…

Issue: Veteran A inadvertently received Veteran B's medical records requested from the Release of Information (ROI) department. Once Veteran A discovered the error, Veteran A returned Veteran B's medical records. Veteran B's name, address and diagnosis was released.…

Outcome: 10/23/13: Veteran B will receive a HIPAA letter of notification.…

Issue: A Veteran receiving services at the Business Office removed copies of other Veterans' Beneficiary Travel Reimbursement Vouchers from the Business Office while the employee who was assisting him was in the restroom. The Vouchers were recovered an hour after they…

Outcome: 10/23/13: The Vouchers were picked up by accident according to the VA Police who have retrieved the information from the Veteran. 10/24/13: This incident involved 12 Veterans. The 12 Veterans will receive a letter offering credit protection services.…

Issue: An employee , possibly a nurse, gave the discharge papers that included the names, SSN's and dates of birth of Veteran 's A and B to Veteran C to take to the Business Office.

Outcome: 09/06/13: Veteran A and B will be sent a letter offering credit protection services.…

Issue: A Veteran/employee requested a sensitive patient access report of the employees that have accessed her medical records and her ex sister-in-law, OEF/OIF Voc Rehab Counselor was on the report which alarms the Veteran.

Outcome: 10/09/13: The Veteran/employee will be sent a HIPAA letter of notification.…

Issue: A veteran alleges that someone from his treatment team in DOM, possibly a social worker, disclosed that he was a drug user and is currently in a drug rehabilitation program to the Department of Children and Family Services.

Outcome: 10/25/13: The Veteran will receive a notification letter.…