Wm. Jennings Bryan Dorn VA Medical Center

Issue: Attempt was made to contact Next of Kin (NOK) during an event involving Veteran A to discuss the patient's wishes in regards to advanced life saving measures. When requesting the number for the NOK, the physician was provided with number…

Outcome: 06/25/15: This appears to be more of a medical care issue than a data breach issue. The Chief of Staff and Director have been made aware of the situation. The privacy aspects are still under investigation. 07/06/15: The Chief of…

Issue: Veteran A presented to Privacy Officer (PO) on 06/22/15 with a print out of a progress note she was given from a GYN appointment on 06/16/15. She arrived at the clinic today for an appointment that was listed on her…

Outcome: 06/23/15: The Incident Resolution Service Team has determined that Veteran B will be sent a letter offering credit protection services.…

Issue: Veteran A reports that she received a print-out from the Women's Clinic on 05/20/15 which contained her information, however the name at the bottom of the handout stated Veteran B's name, SSN and DOB.

Outcome: 06/15/15: The Incident Resolution Service Team has determined that Veteran B will be sent a letter offering credit protection services.…

Issue: A Human Resources (HR) Specialist reports three work study folders have been misplaced. The following items are usually contained in the folders: Resume: with name, address, phone number and some emails. Application form: with name, address, email, phone number and…

Outcome: 05/07/15: The Incident Resolution Service Team has determined that the three work studies will be sent a letter offering credit protection services.…

Issue: Veteran A contacted the Transition Assistance Program (TAP) line to report she had been given Veterans B's dental appointment letter after her visit to the General Outpatient Clinic on Monday, 04/13/15. Veteran A did not notice it was not hers…

Outcome: 04/16/15: The Incident Resolution Service Team has determined that Veteran B will be sent a letter offering credit protection services.…

Issue: Veteran A called the Pharmacy to report he had received another Veteran's medication from the Pharmacy pick-up window on 04/08/15. Veteran A returned the medication for Veteran B to the Pharmacy that afternoon.…

Outcome: 04/16/15: The Incident Resolution Service Team has determined that Veteran B will be sent a HIPAA notification letter due to Protected Health Information (PHI) being disclosed.…

Issue: A male Veteran presented for a scheduled Compensation and Pension (C&P) exam on 01/24/15. After signing into the C&P clinic, the male Veteran sat in the waiting room and waiting for the Doctor. C&P doctor walked into the waiting area…

Outcome: 04/13/15: The Incident Resolution Service Team has determined that the female Veteran will be sent a HIPAA notification letter due to Protected Health Information (PHI) being disclosed.…

Issue: Upon discharge from 2 West, Veteran A was given orders and other papers. Upon Veteran A getting home and later in the week reviewing the documents, she found a 5 page end of shift report with 24 other Veterans' information…

Outcome: 04/08/15: The Incident Resolution Service Team has determined that the 24 Veterans will be sent letters offering credit protection services.…

Issue: Veteran A received Veteran B's appointment letter with his.

Outcome: 04/09/15: The Incident Resolution Service Team has determined that Veteran B will be sent a HIPAA notification letter due to Protected Health Information (PHI) being disclosed.…

Issue: Veteran A came to the facility Privacy Officer (PO) office to report he had received Veteran B's medical records. Veteran A's name was on the envelope and cover letter however all the medical documents inside the package belonged to Veteran…

Outcome: 04/01/15: The Incident Resolution Service Team has determined that Veteran B will be sent a letter offering credit protection services.…