Wm. Jennings Bryan Dorn VA Medical Center

Issue: Veteran/Employee requested a Sensitive Patient Access Report (SPAR) report on 02/23/15. Upon review, the requester identified two Dorn VHA employees that have accessed his medical records without proper reason or authority. Dates of access for employee #1 are 04/28/14 (view…

Outcome: PO update -- Fact finding from supervisor has determined access was not justified on one employee. Action has been turned over to HR/Labor Relations to work with supervisor to determine any potential administrative actions. 03/17/15: The Incident Resolution Service Team…

Issue: A Civilian reported via phone call on 01/13/15 that he received a letter from the Dorn VA regarding a Veteran that does not and has never lived at the address listed on the letter. The Civilian states that he has…

Outcome: 02/05/15: The Incident Resolution Service Team has determined that Veteran A will be sent a notification letter.…

Issue: Veteran A contacted Dorn File Room Supervisor by phone on 01/22/15 concerning some medical record documentation he received in the mail that did not belong to him. The records were sent by his physician. Veteran A provided the information for…

Outcome: 01/27/15: The Incident Resolution Service Team has determined that Veteran B will be sent a HIPAA notification letter due to Protected Health Information (PHI) being disclosed.…

Issue: A folder of pending consults for scheduling was pushed under the door of a Dorn VA provider. That provider was out for the day and an Intern entered that office with a Veteran. The Intern picked folder up from the…

Outcome: 01/14/15: The Incident Resolution Service Team has determined that five Veterans will be sent letters offering credit protection services.…

Issue: A Fee provider reported to the Privacy Officer (PO) he may have inadvertently lost a one page sheet with patient information containing a Veterans address, phone number, and full SSN. Progress notes were hand written on the lost paperwork.…

Outcome: 12/17/14: The Incident Resolution Service Team has determined that Veteran A will be sent a letter offering credit protection services.…

Issue: A Veteran returned a 2 page appointment printout from the Dental Clinic to the Lab Chief after finding the papers in the women's handicapped bathroom in between the Dental Clinic and Lab, 1st floor Bldg. 100. Pages contained appointments for…

Outcome: 12/15/14: The Incident Resolution Service Team has determined that eight Veterans will be sent letters offering credit protection services.…

Issue: The spouse of Veteran A returned to the Release of Information (ROI) office an opened envelope dated 11/24/14 via USPS with a copy of Veteran B's medical records. The spouse of Veteran A stated they did not request a copy…

Outcome: 12/10/14: The Incident Resolution Service Team has determined that Veteran B will be sent a letter offering credit protection services.…

Issue: A Medical Support Assistant (MSA) was given paperwork by Veteran A who stated he had just been given his Primary Care Education Exit note and Veteran B's lab results.

Outcome: 12/10/14: The Incident Resolution Service Team has determined that Veteran B will be offered credit protection services.…

Issue: A total of 23 pages of a Veteran's medical records were misfaxed. They were intended to go to Baptist Easley Medical Hospital.…

Outcome: 12/03/14: The Incident Resolution Service Team has determined that Veteran A will be sent a letter offering credit protection services.…

Issue: A Veteran brought a stack of papers to a clerk at the check-in window. The Veteran stated he was looking through the magazines on one of the tables in the White Team waiting area and came across the papers. He…

Outcome: 11/17/14: VA Police are investigating, but at this time, it is unknown who left or how long the list was in the waiting room. The manager, supervisor and clerk have been interviewed. There were security cameras in the waiting room,…