Issue: … Veteran A who complained about his ex -wife knowing sensitive information from his VA medical record. The Veteran's ex -wife's …

Outcome: HIPAA/Privacy training was provided to all Pharmacy staff which addressed specific requirements and the expectations of 100% confidentiality of information obtained while on duty at this facility. Full investigation was completed and recommendation of administrative action provided to the Pharmacy…

Issue: … Patient Representative was contacted by a Veteran with the complaint that her boyfriend had accessed her medical records …

Outcome: Appropriate actions taken with employee - he did acknowledge he had accessed record without a need to perform his job. Initially the Veteran's record was not marked as sensitive - it is now.…

Issue: … ." The Privacy Officer (PO) reviewed the Sensitive Patient Access Report (SPAR) and identified her ex -husband who is a current …

Outcome: On February 22 the employees supervisor was notified of the unauthorized electronic access. On March 1 the supervisor counseled the employee on the inappropriateness of his behavior and notified him of the intent to pursue disciplinary action. An appointment has…

Issue: … : 08/29/11:The CPRS patient profile lists the employee as the ex -wife of the patient. However, the information is inconsistent …

Outcome: Service Care Line will take appropriate disciplinary action. Employee will take recommended training. Rule of Behavior will be completed and signed. A credit monitoring letter was sent to the Veteran.…

Issue: … (PO) contacted the employee in question. The employee verified that the contact had indeed been made to the Veteran's ex …

Outcome: New contact information has been updated in Veterans record. Employee has been counseled. Notification letter completed.…

Issue: … In a Tell It To The Director letter a Veteran states that his now ex -wife accessed his records and read them without his …

Outcome: Employee took privacy and information security awareness, signed the rules of behavior and took privacy and HIPAA training. Employee was also referred to Human Resources for appropriate administrative action.…

Issue: … boyfriend . And, on 8/20/12, another physician (MD 2) discussed Patient 1's medical condition in front of another one of her …

Outcome: Deficiency cited by the California Department of Public Health: Patients' Rights

Issue: … Officer that his ex -wife works for the Memphis VA Medical Center and she has accessed and shared his medical information on …

Outcome: … VA employee requesting for information. She stated the VA employee was married to her ex -husband and that she knew her friend …

Issue: … record by mistake and it was her ex -husband's record. The PO will verify from another report to see if another similar name …

Outcome: No violation found by privacy officer.

Issue: … Today, 04/10/15, Veteran A called the Privacy Officer (PO) to file a complaint of inappropriate chart access by her ex …

Outcome: 05/14/15: The Incident Resolution Service Team has determined that the complainant will be sent a HIPAA notification, based on the unauthorized access of her medical chart.…