Inspection on Feb 08, 2015 | Score: 100

Buffet-Ice Cream Stations

The light intensity at the self-service ice cream stations was less than 220 lux.

Buffet-Port Omelet Station

Above the egg cooking area, the deckhead extraction duct had felt filter fibers that were absorbent and difficult to clean.

Galley-Steakhouse Grill

A previously cleaned coffee pot was stored upright in the undercounter cabinet and with pooled water inside.

Bar-Steakhouse Bar

On the back bar counter, at least 5 previously cleaned wine carafes were stored upright and with water inside.

Room Service-

A wet large rag was in the sink of the handwashing station located at the entrance of the area.

Room Service-

A wet large rag was in the sink of the handwashing station located at the entrance of the area.

Room Service-

The ice cubers in the upper compartment of the left ice machine were corroded and difficult to clean.

Room Service-

The curtain deflector over the ice cubers in the upper compartment of the left ice machine was slightly soiled with black spots that appeared to be mold.

Room Service-

The dispensing ports of the previously cleaned juice dispenser to the right were slightly soiled with juice residues.

Room Service-

The hot plates of the previously cleaned panini grill were heavily corroded and difficult to clean.

Room Service-

The previously cleaned panini grill had a large amount of water dripping from the top hot plate. The panini grill was hot and ready to be used.

Room Service-

A serving utensil and a spatula next to the panini grill were previously cleaned but slightly soiled with some food residues.

Room Service-

The previously cleaned food slicer had a build-up of food residue under the slicer's backplate next to the exit path of the food from the slicer blade.

Galley-Bonsai Sushi Counter

The back bar hot/cold water dispenser had exposed raw wood in its opening to the technical space below it, making the area difficult to clean.

Other-Cherry on Top

There were gaps, exposing the plenum, between the deckhead panels over the shelves displaying a selection of candies and over the self-service candy display. This was corrected during the inspection.

Other-Cherry on Top

Next to the self-service candy display, an upright refrigerator with display-only liquor bottles and flower arrangements had 1-inch gaps on both sides, making cleaning difficult. It was unclear if the refrigerator could be moved for cleaning around it.

Other-Cherry on Top

Next to the self-service candy display, a candy piece was on the deck next and under the adjacent upright refrigerator.

Other-Cherry on Top

This area was renovated during the most recent dry dock occurred in the timeframe of October/November 2014. The handwashing station for food employees located in the passenger area in front of the self-service candy display. Although a hot water line was installed, only very cold water was available during handwashing. The ship's staff was aware of the issue and stated that they expected to correct the problem within the next weeks.

Dining Room-Deck 3 - Upper Level Port Pantry

The dispensing ports of the previously cleaned juice dispenser were slightly soiled with juice residues.

Dining Room-Deck 3 - Upper Level Port Pantry

The undercounter compartment and the milk compartment of the espresso machine were labeled as time control units but were not listed on the time control plan.

Dining Room-Deck 3 - Upper Level Starboard Pantry

The light intensity inside the walk-in cooler was less than 110 lux in the back side.

Dining Room-Deck 2 - Lower Level Starboard Pantry

Inside storage locker F.S.D.2.1.09, there were several large and small decorations stored along with clean cutlery, plates, and linen.

Dining Room-Deck 2 - Lower Level Starboard Pantry

Inside storage locker F.S.D.2.1.09, there were several large and small decorations stored along with clean cutlery, plates, and linen.

Dining Room-Deck 2 - Lower Level Starboard Pantry

Upright refrigerator 2811.021.111 HB0211 was labeled as a time control unit but was not listed on the time control plan. This was corrected.

Dining Room-Deck 2 - Lower Level Starboard Pantry

There was one fly in this area.

Galley-Deck 2

The left curtain deflector over the ice cuber had a sticker that was peeling off, making this surface difficult to clean.

Galley-Deck 2 - Dishwash

The final rinse curtains of the in-use flight-type dishwasher were in bad condition and difficult to clean. Staff stated they were going to install new curtains.

Galley-Deck 2 - Buffet Pantry

There was one fly in this area.

Buffet-Crew Mess

The wallpaper of the bulkhead of the food employee side of the buffet counter was peeling off behind the cold counter and next to the handwashing station. These areas were very difficult to clean.

Other-Cherry on Top

There were gaps, exposing the plenum, between the deckhead panels over the shelves displaying a selection of candies and over the self-service candy display. This was corrected during the inspection.

Inspection on Aug 20, 2014 | Score: 100

Medical-Acute Gastroenteritis (AGE) Case Definition

Medical staff did not fully understand the AGE case definition. On 27 July, a passenger reported one vomit episode and was deemed a reportable case because the one vomit was above normal to that individual. Staff acknowledged that they understood that above normal vomits also met the definition of an AGE reportable case.

Medical-Acute Gastroenteritis (AGE) Surveillance Log

On 27 July, a passenger reported one vomit episode and was deemed a reportable case because the one vomit was above normal to that individual. This case did not meet the reportable case definition.

Potable Water-Dialysis Machines

The ship did not have backflow protection for dialysis machines. Staff stated that passengers could bring their own dialysis machines. Because the machines need running water to function, passengers connected the machines to potable water connections in their cabins. Staff stated that passengers could make connections to the sink faucet or the shower hose in the bathroom of the cabins. The faucet connection did not have backflow prevention and the atmospheric vacuum breaker on the shower hose connection did not offer adequate backflow prevention.

Medical-Pantry

In the technical compartment of the undercounter refrigerator, there were gaps where pipes penetrated the back bulkhead. There was no back panel in the technical compartment.

Potable Water-Microbiologic Monitoring

Both color comparators for analyzing results of the potable water testing method (Colilert) for microbiological monitoring expired in July. There was a requisition from June for a new comparator.

Potable Water-Forward Evaporator

There was no air gap at the air relief vent of the reduced pressure assembly. An inverted plastic bottle with an open bottom was surrounding the vent.

Galley-Chop Sticks

A live fly was noted on the bulkhead of the food preparation area.

Galley-Burgers Grill

A slight buildup of dust was noted in the inverted decorative shells on the front counter food display case.

Galley-Hot Galley

Lang broiler #25 had a difficult to clean technical space where the broiler height adjusting handle was installed.

Galley-Hot Galley

Lang broiler #25 had more than a day's accumulation of grease in the difficult to clean technical space where the broiler height adjusting handle was installed. The adjacent broiler's technical space was completely clean.

Galley-Passageway

To the left of the corridor entrance, along the passageway from the dirty ware drop off near door FSDA4.18 a constant drip was observed from the deckhead seam. Crew thought it was from condensate dripping from the air conditioning ducts above the deckhead. No food was being impacted. This problem was not noted in other areas of this galley.

Provisions-Frozen Fish Storage

An icicle had formed from water leaking from two deckhead panel seams near the back bulkhead in the first row of storage shelves. Another frozen leak was observed from the deckhead/bulkhead seam in the same area. Ice was found on the shelf, not on the cartons of food stored in the area.

Provisions-Beverage Storage

A slight leak was noted above the aft walking area between shelves of beverages stored in carton. The deck was wet from this leak. No food was impacted.

Provisions-Beverage Storage

Pallets of bottled water were found stored in the open loading area that was not finished in accordance with food storage area requirements for deckheads, decks, and bulkheads. When this was noted, crew began to immediately move these pallets to a more appropriate storage space.

Provisions-Beverage Storage

The overwrap on pallets of bottled water stored in the open loading area was very dusty. The open loading area was not finished in accordance with food storage area requirements for deckheads, decks, and bulkheads.

Inspection on Mar 19, 2014 | Score: 96

Buffet-Salad Bar

A bowl out for passenger self-service was soiled with dried food residue. The bowl was removed from the service line and sent to be re-cleaned.

Buffet-Coffee Bar

The lower back right corner where the bulkhead and counter meet was soiled with a heavy accumulation of dried coffee grounds, coffee beans, and general debris. Also, the metal profile strip along the counter bulkhead juncture was not attached properly to the bulkhead creating an open gap that was soiled with food residue.

Buffet-Coffee Bar

Heavy dust accumulation and old coffee ground soil was observed on the back counter behind and under the espresso machine.

Buffet-Aft Beverage Station

The port side hot chocolate dispenser had dried chocolate residue of more than a day's accumulation on the dispensing nozzle. This was cleaned before the inspector left the area.

Buffet-Aft Beverage Station

Light intensity at each of the passenger self-service beverage machines could not reach the required 220 lux of light. Deckhead lights above were not working, but it was undetermined if these would provide adequate light due to the distance between the light fixtures and the beverage machines.

Buffet-Aft Dessert Counter

Peeling epoxy sealant was observed along the deckhead which prevented the area from being easily cleaned.

Buffet-Mid Coffee Station

The deckhead slats above the coffee station had open gaps between them which led to open plenum space. Heavy dust accumulation was on the sides of most of these deckhead slats.

Galley-Potwash

Condensate collected on the deckhead above the in-use hood-type potwash machine.

Galley-Dishwash

Water was accumulating inside the recessed deckhead light fixture located at the clean exit to the flight-type dishwash machine. No water was observed dripping from the light fixture. Also, a small steady stream of water ran continuously from the edge of the exhaust hood to the deck along the right bulkhead at the clean landing. No clean equipment was affected.

Buffet-Deli

Water was leaking from a white deckhead fire suppression nozzle above the main baine marie.

Buffet-Deli

The water leaking from the fire suppression nozzle as indicated in the previous violation, was landing on the working side sneeze shield to the baine marie. No food was impacted by the leaking water.

Buffet-Chop Sticks Station

Water was leaking heavily from the relief vent to the double check backflow preventer on the potable water connection to the pre-wash hose. This backflow preventer was replaced.

Buffet-Fwd Beverage Station

There were gaps to open plenum space between the deckhead slat panels above both port and starboard beverage stations. Most sides of the deckhead slat panels above the beverage units were soiled with a large build-up of dust. Also, the 'Beverages' sign at the starboard beverage station located above the condiment rack had a heavy layer of dust buildup.

Buffet-Swirls Ice Cream

There were open gaps between the deckhead slat panels above both ice cream stations and waiter stations which were open to the open plenum space. The sides of the these deckhead panels were also heavily soiled with dust.

Bar-Steakhouse - Espresso Machine

The underside splash panel above the coffee strainer plates was missing exposing difficult to clean technical space. Staff stated that they are awaiting the panel to arrive.

Bar-Lido Bar

Light intensity at the two handwash stations could not reach the required 110 lux while in operation.

Galley-Roast Preparation

The undercounter refrigerator doors to unit 4811.011.065 were warped and did not form a tight seal at the bottom when closed. No food was being stored in the refrigerators at the time of the observation.

Galley-Potwash

Water was heavily leaking from the relief vent to the double check backflow preventer on the potable water connection to the pre-wash hose at the soiled scrapping counter.

Galley-Hot Galley

Missing and recessed deck grouting was located throughout much of this area.

Galley-Hot Galley

Missing and recessed deck grouting was located throughout much of this area.

Galley-Potwash

The soap dispenser at the handwash station located near the soiled potwash staging did not dispense soap. The soap dispenser was replaced.

Recreational Water Facilities-Forward Pool

The forward pool was open and in use with both children and adults at the time of the manual testing for water chemistry. The ship's test kit registered free chlorine concentrations of 1.52, 1.28, and 1.28 ppm in three different parts of the pool. The inspector's kit registered 0.76, 1.05, and 0.66 ppm in the same three pool locations. The ship retrieved a third test kit from a different manufacturer and a crew member with boots on collected three samples from the deeper water section of the pool, since the original three tests could only be taken from the shallower water in the wading area bordering the pool. The ship's first kit registered a free chlorine residual of 0.63 ppm, the ship's second kit registered 0.95 ppm, and the inspector's kit registered 0.36 ppm. The forward pool was immediately closed and netted so the chlorine concentration could be increased. The pool was re-tested using the three test kits and all values were above 1.6 ppm.

Inspection on Aug 21, 2013 | Score: 98

Galley-Dishwash

Four coffee cups on the clean storage rack had food residue on the interior surface.

Galley-Dishwash

The top left spray nozzle on the final rinse manifold was not producing an effective spray pattern.

Buffet-Coffee Shop

The POS and coffee machine was plugged into a power strip and the cord from the power strip was draped on the counter which can impede cleaning.

Galley-Portside Lido Grill

The cleaning material storage locker was not labeled 'CLEANING MATERIALS ONLY.'

Buffet-Portside Lido Grill

The electrical cord for the hot bain marie was draped on the counter below which can impede cleaning.

Buffet-Lido Grills

The technical panel access hatch for the fire suppression system above the grill was not flush against the deckhead on both the port and starboard grills.

Galley-Starboard Lido Grill

The water temperature for the handwash sink was less than 100°F.

Buffet-Lido Ice Cream Stations

The lighting intensity above both waiter stations across from the ice cream machines could not be raised to 220 lux.

Buffet-Midship Beverage Station

The electrical cord for the right juice machine was draped on the counter which can impeded cleaning.

Dining Room-Steakhouse Lounge

The light intensity above the waiter stations could not be raised to 220 lux.

Galley-Lettuce Dryer

The interior white bin had several cracks, chips, and scratches making it difficult to properly clean and sanitize.

Galley-Walk-In Refrigerator 11-10

There was pooled water on the deck next to the freezer (11-11) door. There was no active leak observed and the source of the water was unclear. The food products stored on the rack above the pooled water were not contaminated.

Galley-Deck 2 Beverage Station

The electrical cord for the hot chocolate machine was draped on the counter which can impede cleaning.

Provisions-Fruit Walk-In Refrigerator

Water was leaking from the bulkhead on the right side of the walk-in. The leak was not dripping on any stored food. Staff indicated this leak was condensation from the brine line in the deckhead due to lack of insulation.

Preparation Room-Meat Walk-In Freezer

A significant amount of ice was accumulated around three sprinkler heads.

Preparation Room-Meat Walk-In Freezer

A leak in the deckhead was observed by the light fixture immediately above the door. Two piles of ice were beginning to accumulate on the deck. The leak was not dripping on any stored food.

Buffet-Staff Mess Beverage Station

The electrical cord for the juice machine was draped on the counter which can impede cleaning.

Food Service General-Decks

Deck tiles in several different food service areas had missing and pitted grouting. This was noted on the previous inspection report. A plan to replace the grouting had been developed and several areas had already been replace. Some places identified in the plan that still needed to be addressed were the main galley potwash, main galley roast section in front of oven, and main galley dishwash area outside the stainless steel bin.

Potable Water-Production Dosing Station

A potable water hose tap at the bulkhead in this area was protected with an AVB backflow prevention device, but there was a shut off valve at the end of the hose. The valve at the end of the hose was removed during the inspection.

Recreational Water Facilities-Water Slide Free Halogen Residual

Staff were unaware that the free halogen residual for the water slide and the aft pool had to be kept at a minimum of 2 ppm due to the slide being classified as an activity pool. The water slide emptied into the aft pool and shared the same chlorination dosing system and compensation tank. Monitoring records for both the slide and the aft pool showed that free chlorine residual was never below 2 ppm. Manual records taken by the inspector and crew were above 2 ppm free chlorine residual. According to staff, the set points maintained by the ship are usually higher than the minimum requirements listed in the VSP Operations Manual.

Bar-Pool Bar

The deckhead at the service side of the Pool Bar had openings between the deckhead slats, leading to open plenum space. The open spaces between the deckhead slats had a build-up of dust, especially above the liquor storage displays.

Bar-Serenity Bar

The deckhead above the back bar liquor display had openings between the deckhead slats, leading to open plenum space.

Inspection on Jan 23, 2013 | Score: 98

Buffet-Port Lido Salad Bar

A recessed deckhead light above the left side self-service line was burnt out resulting in less than the required 220 lux of light. This was corrected during the inspection.

Buffet-Coffee Cafe

There was a buildup of old coffee residue and standing water in the bottom of the technical compartment to the coffee machine. Also, there was a heavy dust build-up on the electrical cord to the coffee machine. Both of these issues were corrected during the inspection.

Buffet-Starboard Breakfast Grill

An extra set of clean serving utensils at the worker side buffet were being kept in a hotel pan that was soiled with a dried food splash residue.

Buffet-Port Deli Grill

Two soiled and wet wiping cloths were stored on the worker side preparation counter.

Buffet-Mid Beverage Station

Approximately, 10 stacked plastic cups out for passenger self-service were stacked wet and were not allowed to properly air dry. These cups were sent to be re-cleaned.

Galley-Center Galley

The lid to an actively boiling soup kettle was left open allowing steam to escape and condense on the deckhead. No food was impacted and the lid to the soup kettle was closed.

Galley-Dishwash

The spray pattern for the final sanitizing rinse of the in-use flight-type dishwash machine was not uniform across all spray nozzles. This was corrected during the inspection.

Galley-Dishwash

There was a heavy amount of food residue and pieces of paper and plastic in the wash tank of the flight-type dishwash machine.

Food Service General-Espresso Machines

The splash zones above the milk steamers of the espresso machines located at David's Steakhouse Bar and Normandie Dining room STBD beverage station were open to wires and pipes, making these areas difficult to clean. Several of the espresso machines have received splash panels since last inspection and according to staff, these units are next to receive them.

Galley-Port Glasswash

A steady water leak was observed along deckhead profile seams in several areas above the soiled staging area. According to staff, this was a result of condensation collecting on a poorly insulated cold water line above the deckhead.

Buffet-Starboard Lido Grill

Old grease deposits were observed on the underside panels of the flat and grooved grills.

Galley-Pastry

There were two slotted fasteners on the mixing arm of the counter mounted mixer. The slotted fasteners were located in the splash zone, but were not soiled.

Galley-Potwash

Approximately, 5 previously cleaned and sanitized muffin trays on the drying racks were observed soiled with dried food deposits.

Galley-Food Lift #7

The deck tracks of the soiled food lift next to the Hot Galley were soiled with old food residue and paper debris.

Preparation Room-Walk-in

The light intensity in the back left corner of this unit was less than the required 110 lux of light.

Galley-Can Opener

The blade of the counter mounted can opener adjacent to the Hot Galley was soiled with old food residue.

Bar-Lobby Bar

A live fruit fly was observed near the far right speed rail at this location.

Food Service General-Decks

Deck tiles in several different food service areas had missing and pitted grouting. These areas included: Port Deli Grill (below the grill), Lido Center Galley, Main Center Galley, Crew Galley, and Main Galley roast station. A comprehensive plan to re-grout these areas was observed.

Other-Garbage Processing Room

One housefly was noted in this area. Overall area was clean and no other pest activity was observed.

Potable Water-Distribution System - Microbiological Samples

The monthly microbiological samples were being collected from various locations on the same decks over the months examined. These sample points should also be planned for a rotation of the decks as well as locations on those decks.

Children Area-Toy Cleaning

Dust, lint and other soil was found on a large variety of hard plastic toys that had been cleaned by immersion in a detergent sanitizer and returned to the children's area ready for play. Ineffective cleaning was noted in recesses, corners, and small holes in these toys.

Inspection on Jun 27, 2012 | Score: 100

Buffet-Petty Officers & Officers Messes

The milk in the refrigerator units of the espresso machines were on time control. The refrigerator units were labeled as time control units but the milk and the units were not described on the time control plans. This was corrected.

Provisions-Bar Store Room

The light intensity in a few areas was less than 110 lux. Staff showed a work order for lighting issues where this area was included to be worked on.

Provisions-Frozen Vegetable Walk-In Freezer

The light intensity in the back right corner was less than 110 lux. Staff showed a work order for lighting issues where this area was included to be worked on.

Preparation Room-

There were no paper towels at the handwashing station located in the center of the room. This was corrected.

Preparation Room-

The uncovered waste receptacle at the center handwashing station was soiled inside with food debris. This was corrected.

Preparation Room-

There was water continuously dripping from the deckhead panels at the center of the room. No food was impacted.

Preparation Room-

The deckhead panels were soiled with a dark material that appeared to be mold along the profile strip where water was dripping to the deck.

Preparation Room-Fish Defrost Room

Some of the deckhead profile strips were loose, creating seams and gaps. Staff showed a work order where these profile strips were included to be worked on.

Provisions-Dairy Walk-In Cooler

There was water continuously dripping from the deckhead panels at the center of the room. No food was impacted.

Provisions-Dairy Walk-In Cooler

The deckhead panels were soiled with a pink material that appeared to be mold along the profile strip where water was dripping to the deck.

Provisions-Meat Walk-In Freezer

One of the deckhead light fixtures in the center of the walk-in freezer was not working making the light intensity in this area less than 110 lux. Staff showed a work order that was in place to repair the light.

Provisions-

There were several pallets of bottled water, canned beer, cases of bananas, and cases of single-service glasses stored in the transportation corridor. Staff explained that these goods were placed on board two days ago. There was high traffic of personnel around the pallets exposing them to contamination.

Preparation Room-Meat Thawing Room

The meat grinder was soiled with what appeared to be food debris on the food contact surfaces located where the ground meat exits the machine.

Preparation Room-Meat Thawing Room

Staff explained that the meat grinder was not in service because it was not needed and was to be replaced.

Food Service General-

The splash zones above the milk steamers of the Scharf espresso machines were open to wires and pipes, making all these areas difficult to clean. There were also slotted fasteners that go in direct contact with the ground coffee. Scharf espresso machines were located in David's Steakhouse Service Bar, Lido Cafe, Piazza Cafe, and Main Dining Room.

Buffet-Consumer Advisories

The Lido deli breakfast menu had a consumer advisory but did not identify with asterisks the animal derived foods that could be served raw or undercooked. Additionally, the consumer advisory at the omelet station was not specific to eggs.

Room Service-Consumer Advisories

The breakfast menu had animal-derived foods that could be consumed raw or undercooked but there was no consumer advisory.

Room Service-Dishwash

The data plate of the rack-type conveyor dishwash machine had a maximum conveyor speed of racks per hour.

Other-Formalities

The deck under the self-service candy station was soiled with food debris and dust. This area was previously cleaned and not in operation at the time of the inspection.

Housekeeping-Deck 2 Men Guest Restroom

There was no means to dispose of the paper tissue provided to grab the handle of the second door exiting the restroom.

Medical-Crew Acute Gastroenteritis (AGE) Reporting

The review of the AGE logs for the last 5 cruises revealed that 2 crew members had onsets of AGE symptoms and worked while symptomatic before reporting to the medical center and 1 crew member worked while on isolation: (1) An assistant waiter had an onset of AGE symptoms on 16 June at 07:00, but did not report to the medical center until 18:21 that same day. According to her time card, she worked from 06:41 to 09:26 and from 16:05 to 18:38; (2) An assistant housekeeping steward had an onset of AGE symptoms on 5 June at 01:00, but did not report to the medical center until 19:10 that same day. According to her time card, she worked on 5 June from 00:03-05:07; (3) A casino dealer had an onset of AGE symptoms on 9 June at 12:00, but did not report to the medical center until 10 June at 17:51. According to her time card, she was on 'medical off' on 9 June from 09:00 - 19:00, but worked from 10 June at 19:29 to 11 June at 02:29, during her isolation period. The staff was unaware of these discrepancies between the dates and times documented in the STARDOCS database and the time card system.

Recreational Water Facilities-Analyzer Chart Recorders

The sample lines for the analyzer chart recorders for all the recreational water facilities were located after the compensation tanks.

Recreational Water Facilities-Flow Meters

There were no flow meters installed on any of the recreational water facilities and water flow was not monitored.

Recreational Water Facilities-Chart Recorders/Data Loggers

The chart recorders for the whirlpool spas were installed, but were not operational. The installation of the chart recorders for the swimming pools was in progress.

Recreational Water Facilities-Safety Signs

The safety signs for all of the recreational water facilities did not include the information required in the 2011 VSP Operations Manual. Staff stated new signs were ordered and shipped in mid-June but not yet received by the ship.

Recreational Water Facilities-Swimming Pool Antientrapment

Each swimming pool had two or more gravity drains greater than three feet apart constructed of a standard design and no alarms were installed. Staff showed new compliant antientrapment drain covers which were to be installed.

Recreational Water Facilities-Alkalinity Monitoring

Staff were not monitoring the recreational water facilities for total alkalinity. Staff stated a new test kit had been ordered and shipped.

Housekeeping-Outbreak Prevention and Response Plan (OPRP)

The OPRP stated the medical center would be sanitized with 1,000 ppm bleach every hour or more to prevent cross-contamination, but did not indicate the surfaces which the disinfectant would be applied to. The plan stated food contact surfaces in the galley would be washed, rinsed, and sanitized with 150-200 ppm and left to air dry. The plan did not specify the disinfectant used and the contact time for this concentration.

Housekeeping-Outbreak Prevention and Response Plan (OPRP)

The OPRP stated small toys in Camp Carnival would be soaked with 1,000 ppm of bleach solution for 15 minutes. After 15 minutes the toys were to be rinsed with clean water and left to air dry, There was no indication of the amount of time or method for rinsing off the high concentration of bleach solution from the toys.

Housekeeping-Outbreak Prevention and Response Plan (OPRP)

The OPRP did not include procedures for informing current passengers and crew members of an outbreak, or passengers and crew members embarking the vessel following the outbreak.

Integrated Pest Management-Rodent Guards

The rat guards on the mooring lines were not closed, making them ineffective to prevent the passage of vermin crawling along the lines from the pier to the ship.

Inspection on Jan 29, 2012 | Score: 100

Galley-Pastry

There was one live fly near the blast chiller. The area was not in operation.

Food Service General-Lighting

The light intensity was less than 110 lux behind and around many pieces of deck- and counter-mounted equipment. Some of these areas include the Normandie Restaurant pantry beverage station, behind the ice machine in the main galley appetizer section, and to the right of the coffee machine in Cafe Piazza.

Dining Room-Normandie Restaurant Port Pantry

There were slotted fasteners in the food splash zone of the two coffee dispensers.

Dining Room-Normandie Restaurant

The maximum light intensity was less than 220 lux at some of the soiled waiter stations. This was mostly observed below the deckhead-mounted decorative opaque light fixtures.

Provisions-Meat Freezer

Some of the stainless steel deckhead profile strips were loose, creating seams and gaps. Staff stated a work order had been placed and the profile strips were scheduled to be welded on the day of the inspection.

Provisions-Beer Room

The light intensity was less than 110 lux in one of the liquor store aisles. There were no lights installed in this aisle.

Buffet-Starboard Beverage Station

There was a seam on the counter top near the front right corner of the water/ice dispensing machine. Staff immediately sealed the seam.

Bar-Lighting

Under normal operating conditions, the light intensity at the handwashing station in the Cafe Piazza and the Casino Bar was less than 110 lux. There was a bulkhead-mounted light at the handwashing station in the Casino Bar that would increase the light intensity above 110 lux. Staff was not aware this light needed to remain on during operation. These areas were open at the time of the inspection.

Bar-Lobby Bar

Some wet wiping cloths were stored in an empty container without chemical sanitizing solution.

Medical-Acute Gastroenteritis (AGE) Surveillance Log

The electronic database used for collecting AGE illness information could not be exported into the standardized AGE surveillance log exactly as it appears in the 2011 VSP Operations Manual.

Medical-AGE Case

The electronic database used for collecting AGE case information used the previous VSP definition for an AGE illness case and did not consider diarrhea in excess of what was normal for the individual. A person with an underlying medical conditions was reported as an AGE case due to this database error.

Medical-AGE Case

The electronic database for AGE illness tracking did not include the ability to add symptoms when non-cases and cases were followed up to evaluate their condition daily. Notes were permitted to be added, but they did not detail symptoms, except to state the patient had more symptoms.

Housekeeping-Outbreak Prevention and Response Plan (OPRP)

In many areas of the OPRP, the word 'frequently' was applied to the cleaning and disinfection of a hand contact surface. There were many food related areas where 1,000 ppm chlorine was specified for disinfection of refrigerator door handles, tongs, room service plates and trays, food and plate transport trolleys, ice scoops and all bar surfaces, provision hand contact surfaces, etc. Where Vital Oxide was specified to clean/disinfect, there was either no mixing ratio or no final concentration. In review of the product's label, there were specific mixing ratios or full strength listed for different applications and for destruction of specific pathogen types. In each section for a department there was no explanation of the product to be used on surfaces or the concentration and contact time for the product. In some cases an action was listed as 'if necessary close the pools or whirlpools,' or 'that in an outbreak the Hotel Director would determine if it was necessary to close the buffet to passenger self-service.'

Housekeeping-OPRP

There were no letters to notify current passengers of an AGE outbreak. Additionally, the letters to notify oncoming passengers of an AGE outbreak on the previous voyage were not available. Small toys in the child activity center were to be soaked in 1,000 ppm chlorine and rinsed with water. There were no written procedures to protect passengers from the respiratory or dermal hazards from the disinfection chemicals used in spray, wipe, and fogging activities.

Housekeeping-Public Toilet Rooms

There were no signs in the public toilet rooms advising users to wash their hands. Also, there were no signs advising the use of the door-mounted tissues to open the door when exiting the toilet rooms.

Pantry-Housekeeping Pantries

The light intensity was less than 110 lux behind and around the deck-mounted ice machines.

Recreational Water Facilities-Alkalinity and Clarity

Staff were not monitoring the swimming pools and whirlpool spas for total alkalinity or clarity.

Recreational Water Facilities-Safety Signs

The safety signs for the swimming pools and whirlpool spas did not include any of the statements required in the 2011 VSP Operations Manual.

Recreational Water Facilities-Flow Meters

There were no flow meters on any of the swimming pools or whirlpool spas. The turnover rates and bather load were not calculated for any swimming pool or whirlpool spa.

Recreational Water Facilities-Antientrapment

Each of the three swimming pools had two or more gravity drains greater than three feet apart constructed of a standard design and no alarms were installed. The suction drain covers on all of the whirlpool spas did not meet the requirements of the 2011 VSP Operations Manual and were not stamped accordingly.

Ventilation-

The condensate collection pans were not visible from the access doors for the fan units. There was no fiber optic system available to properly inspect each condensate pan.

Ventilation-

Staff used technical water taps in the air conditioning fan rooms to clean the HVAC distribution system.

Inspection on Aug 21, 2011 | Score: 96

Food Service General-Galleys

Numerous of the two and three door undercounter reach-in refrigerators had one or more doors which did not seal tightly when shut, leaving a large gap near the bottom of the door and the frame of the refrigerator. This condition was noted throughout the main galley, crew galley, and David's specialty galley. Staff noted they are aware of the problem and have been replacing the warped refrigerator doors throughout the ship.

Galley-Appetizer Pantry

Two hotel pans of mixed bean salad, one hotel pan of char grilled vegetables, and one hotel pan of ratatouille salad were found inside walk-in refrigerator #11-07 with food temperatures of 45 °F. All were documented in the cooling logs as being prepared 20 August and no other temperatures were recorded to assure safety, so they were all discarded.

Galley-Main and Crew Galley

Due to some different thermometer values between food staff and the inspector an ice/water bath was set-up to check food thermometers in the main and crew galleys. There were only two food employee food probe thermometers that registered correctly at 32 °F, as did the inspectors. The 7 other food employee food probe thermometers registered 34, 28, 29, 18, 26, 30, and 25 °F, respectively. All those thermometers were immediately re-calibrated.

Galley-Cold Counter

The previously cleaned slicer had brown food residue visible on the slicer back plate, near to the back side of the blade.

Galley-Dishwash

During active use of the flight-type conveyor dishwasher the spray from the rinse compartment was intermittent, cycling thru a full spray from all nozzles to no spray and back to full spray again.

Galley-Hot Galley

There was a continuous leak from a deckhead access hatch just beside the conveyor oven onto the deck below.

Buffet-Staff Mess

Three of the deckhead lights over the corner coffee machine on the beverage station were out. Staff later replaced the lights.

Buffet-Grill - Forward/Starboard

The decorative shells mounted to the deckhead were heavily soiled with dust debris and grease.

Buffet-Grill - Forward/Starboard

The two decorative figures installed on top of the counter over the bain marie were heavily soiled with dust debris.

Galley-Dishwash

There was water leaking from the light fixture between the clean landing of the conveyor glasswasher landing table and the conveyor dishwash machine. There was also water leaking from the exterior panel of the canopy hood for the conveyor dishwash machine. Both machines were operating and it appeared condensation was forming over the deckhead.

Buffet-Lido Deli Preparation

Both of the stainless steel front preparation counters were soiled with food residue as the deli was being set-up for lunch service.

Buffet-Lido Deli Preparation

The two decorative figures attached to the top of the counter over the bain marie were soiled with dust debris.

Buffet-Dessert Counter

The decorative shells attached to the deckhead over the food counter were soiled with food debris.

Buffet-Lido Aft Beverage Station

One live filth fly was observed on the top exterior of the starboard side juice machine.

Buffet-Lido Coffee Station

The chlorine sanitizing solution was measured at a concentration of at least 300 ppm. It was removed immediately to be adjusted.

Buffet-Lido Rotisserie

The deckhead above the food counters was soiled with food debris and food residue throughout. This area was being set-up with food for the lunch service.

Buffet-Lido Asian Corner

The four decorative figures attached to the top counters over the two bain marie's were heavily soiled with dust. This area was in active lunch service at the time of the inspection.

Buffet-Lido Asian Corner

About half of the utensils (tongs and spoons) in-use for the various buffet pans were too short for the size of the pans and some were observed falling into the food, where the utensil handle made contact, as passengers served themselves.

Buffet-Grill Pantry - Port Side

There was one live fruit fly observed in this pantry, which was not in active use at the time of the inspection.

Buffet-Grill - Port Side

The decorative shells attached to the deckhead were soiled with dust debris over the front service counter for the grill. This area was not in-use at the time of inspection.

Pantry-Piazza Cafe - Pantry

The starboard side handwash station paper towel dispenser was positioned over the adjacent food preparation counter, so when reaching for the paper towels during handwashing water dripped onto the clean preparation counter.

Bar-Piazza Cafe

The decorative light bulbs in the deckhead over the front bar were not shatter-resistant and not fully enclosed by shielding.

Medical-Crew Members Reporting

During the 7-14 August 2011cruise, a linen valet had onset of reportable gastrointestinal illness (GI) symptoms and worked while symptomatic before reporting to the medical center. He had onset of GI symptoms on 13 August at 07:00, but did not report to the medical center until 14:45. His supervisor confirmed he worked 08:00 - 12:00.

Potable Water-Production Records

The production of potable water began on 6 April 2011 at 19:45 and ended on 7 April 2011 at 09:15. The dates and times of potable water production were also noted in the ship's NAPA electronic log. The manual chlorine concentration record for potable water production listed times of 20:10 and 23:00 on April 6th, then 02:00, 05:00, and 08:00 on April 7th, but there were no free residual halogen readings written for these times.

Inspection on Feb 16, 2011 | Score: 96

Dining Room-Normandie - Port Pantry

There was a loose deckhead profile that created a gap along the forward port corner.

Dining Room-Normandie - Port Pantry

The power cable for the juice dispenser and the power and water connections for coffee machine 4811.021.106A were draped on the countertop.

Dining Room-Normandie

There were uncovered pitchers of cream on all of the unoccupied dining room tables.

Food Service General-Espresso Machines

All of the Scharf espresso machines had slotted fasteners in the food contact area of the croup (where the espresso coffee dispenses). This issue was already being discussed by the corporate office and the manufacturer.

Galley-Appetizer Pantry

The soft silicone sealant along the back plate of the slicer was peeling.

Galley-Appetizer Pantry

There was accumulated food residue in the seam beneath the peeling sealant on the back plate of the previously cleaned slicer. The slicer was immediately posted out of order.

Galley-Potwash

The paper towels at the handwash station beside the potwash sinks were wet.

Galley-Potwash

The in use conveyor pot wash machine had an ineffective hot water final sanitizing rinse spray from both the upper and lower final rinse spray arms. There was insufficient spray to achieve an adequate final rinse temperature at the utensil surface, and the temperature could only be measured properly at the spray arm manifold. The machine was immediately repaired.

Galley-Potwash

The curtains for the rinse compartment and after the final sanitizing rinse on the in use conveyor potwash machine were heavily soiled with dirt and food residue.

Galley-Dishwash

The hot water final sanitizing rinse temperature at the utensil surface on the in use conveyor dishwash machine was measured between 150 and 156 °F. The machine was repaired during the inspection.

Galley-Potwash

The temperature gauge on the in use hot water sanitizing sink read 158 °F, but the temperature was measured at 187 °F with the inspector's thermometer.

Buffet-Staff Mess

There were two small black flies on the deckhead directly above the ice/water dispenser.

Buffet-Staff Mess

The deckhead panels directly above the juice dispenser were soiled.

Preparation Room-

There was a small black fly around the previously cleaned potato peeler. This area was not in use, but several pieces of clean equipment were stored uncovered on the counters.

Buffet-Mermaids - Pastry Buffet

There was a heavy accumulation of dust in the gaps along the deckhead and on the attached decorative shell pieces.

Buffet-Mermaids - Chinese Buffet

Two of the deckhead panels over the front preparation and service area were damaged and did not fit properly. Several other deckhead panels over this area were also loose.

Buffet-Mermaids - Beverage and Ice Cream Stations

There was a heavy accumulation of dust between the deckhead panels over the center beverage station island, the forward beverage station, and the forward self-service soft ice cream counter.

Galley-Dishwash

Liquid was continuously dripping from a bolt on the deckhead access hatch directly above the clean landing counter. The conveyor glasswash machine was in active use, but no clean items were impacted. The leak was immediately repaired.

Other-Steakhouse Grill - Service Counter

For all of the cooking equipment in this area, there were gaps around the pipes and drainpipes (water and grease) where they penetrated the upper panels in the undercounter technical compartments. This included the grills, the pasta cooker, and the fryers.

Bar-Pool

There was a dead fly in a partially full bottle of crème de menthe liquor on the back bar counter. The bottle was discarded.

Bar-Pool

The deckhead panels over the front bar area were soiled.

Inspection on Aug 22, 2010 | Score: 98

Buffet-Lido Starboard Ice Cream Station

There was no coving at the deck/bulkhead juncture behind the ice cream machines.

Buffet-Lido Starboard Beverage Station

The drain line in the technical compartment for the ice and water dispenser was soiled.

Buffet-Lido Port Beverage Station

There was no measurable chlorine in the sanitizing bucket at the waiter station.

Buffet-Lido -- Sneeze Shields

Several of the sneeze shields were chipped at the edges. According to the staff, these will be replaced in the November 2010 dry dock.

Buffet-Lido Aft Rotisserie Side

The light level at the omelet station was less than 220 lux. A light above the station was not working. This was corrected.

Galley-Center Hot

There was missing and recessed grout in between the deck tiles. There was water pooled in the recesses.

Galley-Center Hot

There was water under the tiles in front of the steam kettles.

Galley-Warewash Area

There was condensate on the deckhead and exhaust hood above the soiled end of the conveyor warewash machine. The condensate was dripping from the deckhead and exhaust hood. According to the staff, the ventilation system will be repaired during the November 2010 dry dock.

Galley-Warewash Area

One of the final rinse spray nozzles on the conveyor warewash machine did not form a uniform fan pattern.

Buffet-Lido Aft Center Beverage Station

The deck in the technical compartment below the coffee machine was rough and chipped. The deck was also soiled.

Galley-David's Steakhouse Show Galley

The upper panel in the technical compartment below the steamer was warped, and the surface around one of the pipe penetrations was rough.

Galley-David's Steakhouse Show Galley

The upper panel in the technical compartment below the grooved grill was bent at the front. The panel was also loose.

Galley-David's Steakhouse Show Galley

The upper panel of the technical compartment below the grooved grill was soiled around the drain chute.

Galley-David's Steakhouse Show Galley

There was excess sealant in the technical compartment below the cast iron grill.

Galley-Buffet Pantry

The blast chiller had been out of order for approximately three weeks. According to the staff, spare parts had been ordered.

Galley-Pastry

There were seams and gaps in the technical compartment below the dipper well.

Galley-Pastry

There were two chipped tiles and missing grout on the ramp to the cold room.

Galley-Hot Galley

There was loose and peeling sealant and gaps in the technical compartment for undercounter refrigerator 4811.011.129.

Galley-Hot Galley

The bottom of the technical compartment for undercounter refrigerator 4811.011.129 was soiled, especially around the loose and peeling sealant and gaps.

Galley-Undercounter Ovens

There were slotted fasteners inside the undercounter ovens in the main and crew galleys.

Galley-Hot Galley

The bottom panels on the starboard deep fat fryers were soiled. The drain nozzles were also soiled.

Galley-Hot Galley

There was missing and recessed grout in between the deck tiles.

Galley-Warewash Area

There was condensate on the deckhead and exhaust hood above the soiled end of the conveyor warewash machine.

Galley-

There was missing and recessed grout between the deck tiles in the area in front of the kettles, especially at the stainless steel scuppers.

Galley-

There was missing and recessed grout between the deck tiles below the deep fat fryers. There was water pooled in the recesses.

Galley-

There was missing and recessed grout between the deck tiles in the roast section.

Galley-

There was missing and recessed grout between the deck tiles in front of the grooved grill.

Buffet-Staff Mess

The plastic film on the outside of the sneeze shields was peeling, especially at the corners.

Buffet-Crew Mess

The deck below the soda machine was soiled. There was no coving along the left side of the soda machine at the deck/bulkhead juncture.

Buffet-Crew Mess

There were two small black flies around the soda machine.

Buffet-Crew Mess

The sneeze shields at the dessert station and salad bar were chipped in a few spots.

Buffet-Crew Mess

The nozzles on the juice machine were soiled with a black substance.

Provisions-Frozen Vegetable Freezer

There was condensate collected in the deckhead light shield at the entrance to the freezer. There was a large icicle hanging from the light shield.

Bar-Venus Pool

The paint on the deck in the bottom of the technical compartment for the undercounter bar cooler 4811.095.404 was rough and peeling.

Potable Water-Random E. coli samples

The records indicated that the four random E. coli samples were not conducted in March, May and June of 2010.

Pantry-Midship Deck 6 Across from Stateroom 6138

The bottom of the door trim was loose, creating a gap.

Pantry-Midship Deck 6 Across from Stateroom 6138

The painted deck near the right bulkhead was peeling and corroded.

Inspection on Feb 10, 2010 | Score: 99

Potable Water-Spa -- Men's Steam Generator

There was no air gap on the drain line connected to the intermediate atmospheric vent on the backflow prevention device.

Potable Water-Spa -- Women's Steam Generator

There was no air gap on the drain line connected to the intermediate atmospheric vent on the backflow prevention device.

Potable Water-Spa -- Women's Steam Generator

There was a continuous leak from the intermediate atmospheric vent on the backflow prevention device.

Galley-Crew

The blender pitcher was reassembled while it was still wet, impeding drying.

Buffet-Staff Mess

There was a seam along the right bottom section of the clean waiter station.

Buffet-Crew and Staff Mess Rooms

There were no side shields at the hot stations where individuals line up within one meter of the food on display.

Buffet-Dry Stores Room

There was a crack in the deck finish under the storage shelf. The deck under the storage shelf was slightly soiled.

Buffet-Crew Mess

The time control plan listed the foods that were on time control. This list did not include the lamb stew that was on time control during the lunch service. Additionally, the time control plan did not cover the dinner service. According to the staff, the dinner service was on time control.

Buffet-Beverage Station

The stainless steel support panel in the ice machine technical compartment was too wide, making cleaning under it difficult.

Buffet-Beverage Station

The deck was soiled under the wide stainless steel panel in the technical compartment under the ice machine.

Children Area-

Soiled water cups were stored on the same tray with clean cups.

Buffet-Officer's Mess

The bread basket was covered with a napkin and not placed under the sneeze guard.

Buffet-Destination

The ventilation hood and associated stainless steel backing had an accumulation of grease and food debris.

Buffet-Destination

Several undercounter hinged doors on the buffet line were cracked and chipped.

Buffet-Destination

The deck in the technical space for the buffet line had an accumulation of dust and food debris.

Buffet-Side Shields

Several locations did not have side shields where individuals line up within one meter of food on display.

Buffet-

Several serving utensils were not protected by sneeze shields.

Galley-Lido and Main

There were numerous cold hold and hot hold units in the lido and main galleys that were used for time control. However, these units were not listed on the time control plan or labeled for time control.

Food Service General-Sealant

There were several locations where food equipment had an open seam that had cracked or missing sealant. Sealant was missing along the deep fat fryer in the Destination buffet, in the preparation area and in the walk-in refrigerator in the pizzeria, and along the line near the deep fat fryers in the main galley.

Food Service General-Decks

There was missing or recessed grout throughout the food preparation and storage areas.

Galley-

The glasswash, dishwash, and potwash machines were out of service. Crew members were working on the glasswash and dishwash machines at the time of the inspection.

Galley-Lido and Main

The blast chiller in the lido galley was out of order. Two blast chillers in the main galley were out of order.

Bar-Coffee Shop

The faucet at the handwash sink was not working. The coffee shop was not open.

Bar-Lobby

The ice bin was soiled.

Buffet-Pizzeria

The deck was soiled along the bottom section of the shutter door tracks. There were open seams along both sides of the shutter door track.

Buffet-Late Breakfast

The deck was damaged on the passenger side of the self-service counter.

Buffet-Late Breakfast

The milk in the carafes at the coffee station was on time control. The time control plan called for discard labels. There were two milk carafes that did not have discard labels. In addition, there were two milk carafes that were 25 minutes past the discard time. The milk was discarded.

Buffet-Aft Beverage Station

The vents on three of the backflow prevention devices in the technical compartment were leaking.

Galley-

The elevator door track was soiled.

Galley-Lido Grill and Main Hot Galley

The areas around the open seams on the deep fat fryers were slightly soiled with grease.