Home Wee ship b0c5b1d485ddcaff85bd771ed52513db4690b745144a7b08e038a8bce5a8d44b Search for a Ship
Ship cutaway

Back to the Tour

Search for a Ship

to see its health and safety record

Disney fantasy

Image credit: VesselFinder

Disney Fantasy

Cruise Line: Disney »

NOTABLE EVENT: near drowning

On March 30, 2013 a 4-year old boy nearly drowned in a swimming pool just hours after embarking the Disney Fantasy. He was airlifted to Arnold Palmer Hospital in Orlando.

Year Built
2012
Capacity
4,000passengers
Registered In
Bahamas 4c71fb9851c6d2beb8b34e70f04a2f2e3ee4c25b3acf689d87d6a30bb8d1946eBahamas What's This Flag?

Health

Federal health inspectors from the Centers for Disease Control and Prevention inspect cruise ships twice a year, checking everything from kitchen equipment to dishwasher temperatures, and grade ships based on what they find. A score below 86 is considered failing. Cruise ships are also required to report all illness outbreaks affecting more than 3% of passengers or crew to the CDC. Inspections and outbreaks from 2010 to the present are shown below.

Health Scores & Inspections
100/100

Health Score: Oct 2014

 

Highest: 100 Lowest: 94


91

Deficiencies (found in 6 inspections).

See Details »

Illness Outbreaks

None Reported

Health Scores & Inspections: Details

Inspection on Oct 18, 2014 | Score: 100

Galley-

Condensate had collected on the bulkhead and exhaust hood filters behind and above the two tilting pans. Water was boiling in the pans and a significant amount of steam occurred as a result. The lids of the pans were closed and condensate was wiped off.

Galley-Enchanted Port Dishwash Area

The bristle end of a broom and a broom attachment with a scrubbing pad were both stored on top of the technical box for the pulper under the soiled landing. These items were removed.

Galley-Enchanted Hot Galley

The light intensity was less than 110 lux behind and on the right side of the stacked combination ovens next to the blast chiller.

Bar-Bon Voyage

A decorative garland with difficult to clean features was attached to the pillar in the middle of the bar counter. The garland was overhanging the bar counter where clean glasses were stored.

Galley-Flo's

First aid supplies were inside a bulkhead-mounted bag that was unlabeled and above the food preparation counter next to the pizza oven. This was corrected.

Galley-Flo's

Small packets of chemical sanitizer were stored outside a cleaning materials only locker. These packets were stored on a bulkhead-mounted caddy over an utility sink and food preparation counter. This was corrected.

Ventilation-Deck 6 Ventalation Fan Room- UnitAC606 06 12.1

A build up of pink mold and black mold was noted on surfaces on the floor and sides below and beside the copper condensers.

Inspection on May 10, 2014 | Score: 97

Recreational Water Facilities-Unsafe Halogen Concentrations

The free halogen levels on several RWFs were out of the allowable ranges. Crew members operating the facilities were not aware of these unsafe levels and kept them open.

Galley-Cabanas Warewashing

A crew worker with a pronounced mustache was handling clean plates without a beard restraint.

Galley-Cabanas Pot Wash

The wash compartment of the 3-compartment sink did not have detergent in the water. Staff were actively washing pots in the 3-compartment sink at the time of the inspection.

Galley-Remy

A six-inch hotel pan of veal ragu was stored in the walk-in refrigerator with an internal temperature of 50°F. The veal ragu was cooked and cooled on 9 May. The corresponding cooling log showed the veal product was cooled properly. The veal ragu was discarded.

Galley-Flo's Cafe

One live house fly was observed in the galley. No food was exposed at the time.

Buffet-Concierge Lounge

The milk compartment of the espresso machine was listed on the time control plan but the physical unit was not labeled.

Medical-Acute Gastronenteritis (AGE) Log

The total number of passengers and crew was not listed on the AGE log for voyage 107.

Buffet-Cabana Ice Cream Stations

There were no sneeze guards for the dipper wells which were less than 1 meter (40 inches) from the passengers. This finding was listed on the previous VSP inspection report. Staff provided documentation indicating protective covers for the dipper wells had been ordered and were set to arrive by the end of May 2014.

Galley-Deck 2 - Enchanted Garden Galley (Port Beverage Station)

A small amount of mold was noted on the ice machine's plastic framing near the upper edge of where the deflector shield attached on both the left and right ice production units. A black hair was also noted in the chute between the left ice production unit and the bin below it. The ice machine was immediately removed from service. The ice production units and the storage bin were cleaned.

Preparation Room-Deck A

The fan guards that were located above the items placed into the proofer were soiled with wet dust. The food was removed and the fan guards were cleaned.

Other-Deck 2 - Bell Box

The conveyor dishwash machine was out of order which created a large backlog of dishes to be washed. The dirty landing table was completely full of soiled dishes and the trolleys of dirty dishes filled the dishwashing area between the prewash stations and the dish machine. This condition impacted the proper function of this dishwashing operation. Ship staff explained that the plan was to move most of the soiled items to another galley's dishwashing area.

Other-Deck 2 - Bell Box

The flat grill's grease collection pan compartment's top was soiled with a small amount of grease residue after it had been cleaned.

Recreational Water Facilities-Records

The electronic data logging system used by the staff to monitor the water quality of the RWFs lost its data several times during past weeks. Records showed that when the power was lost for any reason, data like chlorine concentration and pH levels were lost from that date to the last date the data was saved. Staff explained that data is saved once a month at the end of the month. Data was missing for: (1) Mickey Pool 1-28 March and 1-9 May, (2) Quiet Spa 1-9 May, (3) Family Spa 1-9 May, (4) Quiet Pool 1-9 May. This was a known issue that the cruise line was trying to correct. During the inspection, staff presented the inspector with RWF data logged through the Val Marine system for those periods. Even though their official system was losing data the ship was able to document water quality data from this second system.

Recreational Water Facilities-Flow Meters

Six whirlpools had no flow meters, and as a result the staff was not monitoring the flow rates. These RWFs were the two Senses Rainforest whirlpools, the two Senses Villa whirlpools, and the Walt and Roy suite whirlpools.

Recreational Water Facilities-Turnover Rates and Bather Loads

The turnover rates and bather loads for six whirlpools were not calculated with actual flow rates because the RWFs had no flow meters. These RWFs were the two Senses Rainforest whirlpools, the two Senses Villa whirlpools, and the Walt and Roy suite whirlpools.

Recreational Water Facilities-Quiet Cove Pool

The free chlorine concentration was consistently above the maximum allowed of 5 ppm. Levels were consistently above 10 ppm when measured several times from different parts of the pool by the crew member and the inspector. Both test kits could not measure above 10 ppm and the actual concentration of chlorine was unknown. The facility was immediately closed.

Recreational Water Facilities-Nemo's Reef

The free chlorine concentration was below the minimum allowed of 3.0 ppm (2.01 ppm and 2.60 ppm) when measured more than once from different parts of the interactive RWF by the crew member and the inspector. The facility was immediately closed.

Recreational Water Facilities-Aqua Duck

The free chlorine concentration was below the minimum allowed of 2.0 ppm (1.78 ppm, 0.98 ppm, 1.04 ppm, 1.30 ppm ) when measured more than once from different parts of the interactive RWF by the crew member and the inspector. The facility was immediately closed.

Recreational Water Facilities-Senses Rainforest Whirlpools

The free chlorine concentration was below the minimum allowed of 3.0 ppm (0.93 ppm and 0.90 ppm) at the aft whirlpool and consistently above the maximum allowed of 10 ppm at the forward whirlpool when measured more than once from different parts of the RWFs by the crew member and the inspector. Both test kits could not measure above 10 ppm and the actual concentration of chlorine was unknown. The facilities were immediately closed.

Inspection on Dec 18, 2013 | Score: 94

Recreational Water Facilities-Swimming Pool Drains

The letter shown to the inspector from Disney's registered design professional indicating ASME A112.19.8-2007 compliance for the shipyard constructed gravity drain covers for the swimming pools, did not meet all the requirements as specified in section 6.7.1.2.2 of the 2011 VSP Operations Manual. The letter was missing the specifications and dimensions of the drain cover as well as the exact location of the RWFs for which they were approved. The letter was also unclear as it mentioned the main pool drains having suction drains, but according to staff these were gravity drains.

Pantry-Deck 6 Fwd - Ice Machine

The handle to the ice scoop was laying in direct contact with the ice.

Galley-Deck 3 - Outside Potwash Area

To the right of the combination ovens, the light intensity was less than 110 lux.

Galley-Deck 2 - Entrance from Buffet

The temperature at the handwash station was 124°F. The user could not adjust the temperature. This was corrected.

Galley-Deck 2 - Hot Section

Water was leaking from underneath the front of the left combination oven.

Buffet-Crew Mess Soiled Drop-Off Area

Three brooms and dust pans were stored in the area.

Preparation Room-

Three trolleys of bread were stored without the top food items protected.

Integrated Pest Management-Follow-Up Results

Not all of the pest sightings contained follow-up inspection results.

Galley-Palo

One of the deckhead light fixtures above the flat grills was out of repair. As a result, the light intensity over the flat grills was less than 220 lux. This was corrected.

Dining Room-Remy

Many food-contact surfaces of the Simplex deli slicer had chipped paint.

Dining Room-Remy

Many non-food contact surfaces of the Simplex deli slicer had chipped paint.

Galley-Cabana Dishwash

The in-use flight-type dishwasher was alarming to alert the warewash team of a malfunction in the final rinse temperature. The food employees in the area did not appear to be responsive to the alarm while continuing to put plates into the machine.

Galley-Cabana Dishwash

The in-use flight-type dishwasher had low final rinse pressure and the temperature at the final rinse manifold was measured consistently by the machine below 180°F. Most of the time the display was reading 177°F.

Galley-Cabana Ice Cream Stations

There were no sneeze guards for the dipper wells which were less than 1 meter (40 inches) from the passengers.

Other-La Piazza Pantry Store Room

A large hand-held deck scrubber was stored in the same room with boxes of glasses, mugs, and other bar items. The scrubber was removed.

Bar-Skyline

The light intensity over the handwashing station was less than 110 lux.

Medical-Acute Gastroenteritis (AGE) Surveillance Log

For the last 5 cruises, more than 30 cases were classified as non-reportable cases when they reported symptoms that were above normal for those individuals and met the definition of a reportable case. The posted AGE case definition explained by the medical staff did not consider the number of diarrhea episodes that were above normal to certain individuals. The electronic quality management system of the ship had a different AGE case definition that was consistent with section 4.1.1.1.1 of the 2011 VSP operations Manual. The medical staff was unaware of the definition change and as a result a number of cases were not reported.

Medical-Acute Gastroenteritis (AGE) Surveillance Log

The posted AGE case definition explained by the medical staff did not consider the number of diarrhea episodes that was above normal to certain individuals. The medical staff was unaware of the definition change and as a result a number of cases were not reported. The electronic quality management system of the ship had a different AGE case definition that was consistent with section 4.1.1.1.1 of the 2011 VSP operations Manual. For the last 5 cruises, more than 30 cases were classified as non-reportable cases when they reported symptoms that were above normal for those individuals.

Medical-Acute Gastroenteritis (AGE) Reporting

A 4-hour update report did not contain a cumulative total count of the reported crew and passengers during the entire cruise, including the additional cases. For the 23-30 November voyage, a 24-hour report was submitted on 29 November at 12:58 am with 35 passenger and 17 crew reportable cases and a subsequent 4-hour report was submitted at 7:31 pm with 31 passenger and 9 crew reportable cases. The medical staff could not explain the reason for these reports.

Galley-Cabana Dishwash

The final rinse temperature at the plate surface of the in-use flight-type dishwasher was consistently below 160°F. On several attempts, the final rinse temperature ranged from 118°F to 137°F. Maintenance workers started to service the machine immediately.

Inspection on May 25, 2013 | Score: 100

Galley-Potwash

There were two badly scratched and scored cutting boards at the soiled staging area.

Galley-Deli Slicer

An area below the backplate of the previously cleaned and sanitized deli slicer was soiled with old grease and food residue.

Galley-Flo's

The water temperature at the optical hand sink near the dishwash was greater than 125°F and was not easily adjustable.

Galley-Royal Port Dishwash

When examining the wash compartment to the in-use flight type dishwash machine, a fork was observed wedged between the side of the machine and the track to the conveyor belt.

Galley-Deck 2 - Pastry

The deckhead light between the middle deck oven and the stacked combination oven was burnt out, resulting in less than the required 110 lux at the deck below. This was corrected during the inspection.

Galley-Bell Box Storage Lockers

There was brown standing water at the bottom of two previously cleaned and sanitized portable coffee dispensing containers. These were sent to be re-cleaned.

Galley-Bell Box Storage Lockers

Two portable coffee dispensing units as mentioned in the previous violation were not allowed to adequately air dry before storing.

Galley-Bell Box Storage Lockers

There was dried coffee residue on the outside of a previously cleaned and sanitized portable coffee container.

Galley-Bell Box Dry Store

Two wheels of a flat food transport trolley were in direct contact with packaged single-service items. The trolley was stored on its side rather than kept on its wheels allowing for the wheels to come in contact with the items.

Galley-Handwash Station

The water temperature at the optical hand sink near the cold walk-in refrigerator was greater than 123°F and was not easily adjustable.

Galley-Knife Locker

There was a greasy residue on the blade end of a previously cleaned and sanitized knife that was stored in the knife locker near the entrance to the Crew Mess.

Bar-Deck 14 - Currents Bar

The plastic valve gasket on a small portable beverage dispenser in the clean storage area had not been disassembled for cleaning. A small amount of orange beverage residue was found on the valve.

Bar-Deck 14 - Currents Bar

The cables for a point of sale terminal on the front bar were draped for a distance exceeding 1 meter over the working counter of the bar. This cable installation makes the cleaning of this bar more difficult.

Bar-Deck 3 - Bon Voyage Bar

At least 3 of the front bar cleaning lights could not be turned on during the inspection. The ship's maintenance staff reported that the bulbs of these lights needed to be replaced.

Inspection on Jan 16, 2013 | Score: 100

Bar-Vista Cafe & Cove Cafe

There were three slotted fasteners in the food splash zones of each of the espresso machines. There were three of these machines on the ship.

Potable Water-Far Point Records

The system uses an electronic data logging system and an analog system to record the far point free chlorine residual. The analog circular charts were missing four daily recording dates for the 1/15-16 back to 1/11-12. The backup automatic digital system had the proper dates and residual levels that were eventually attached when this discrepancy was noted. Two charts during this period of time did not contain the required initials, only the engineer's position stamp. It should also be noted that the undated charts were stamped and initialed. A review of the months of records preceding this time frame showed compliance with these record keeping details.

Buffet-Deck 11 Cabana

The time control plans for the starboard and port buffet lines were not posted at or near the food outlets. Also, a few food items were prepared in the Enchantment galley then placed on time control before being transported to the Cabana, such as roast, but the food flow for these items were not on the time control plan.

Galley-Deck 11 Cabana

There were two serving spoons in clean storage that had food debris on the food contact surfaces. The spoons were returned to be washed and sanitized.

Buffet-Deck 11 Starboard and Port 24 Hour Coffee Stations

The coving at the deck/counter juncture of the beverage stations had a few holes in some areas and was not installed properly making it ineffective.

Galley-Deck 11 Flo's Galley

The time control plan stated the food operation opened at 10:30 a.m., but the set-up time for the food on time control was 10:00 a.m. This outlet was open more than four hours and all the food was labeled with the proper discard labels.

Children Area-Diaper Changing Station

The sink was more than 22 inches from the step stool in the restroom with the diaper changing station. It was not clear if this restroom would be used by children or only adults.

Galley-Deck 3 Royal Court

There was condensation collecting on the deckhead vent next to the canopy exhaust hood over the soiled end of the in-use flight-type dishwash machine. There was no canopy exhaust hood overhang from the edge of the machine to capture excess steam.

Food Service General-Rack-Type Warewasher Data Plates

The data plates of the rack-type warewashers did not indicate the rack minimum transit times. There were four of these machines on the ship.

Medical-Food Worker AGE

A cook had AGE symptoms that started on 12/25/2012 at 2330. He worked an hour on a shift in the galley on the morning of 12/26 before going to the medical center. He was then suspended from duties by his medical staff and his supervisor. This violation of normal protocol was noted in the crew member's file and in the medical records. This was the only instance of worker illness reporting that was late in the months of records examined.

Galley-Palo Dry Storage

The deck and the bulkhead were peeling and chipped in a few areas. Also, the deck was soiled with dirt and debris.

Galley-Palo Dry Storage

There were five slotted screws on the food contact portion of the hand mixer with the orange handle.

Buffet-Deck 11 Flo's Condiment Station

The time control plan for this station was not posted at or near this food outlet.

Buffet-Deck 11 Flo's Condiment Station

There was soft sealant used as coving at the deck/counter station.

Galley-Deck 11 Flo's Warewashing

The water was not always available to wash your hands at the handwashing sink near the clean end of the warewashing machine. This was corrected.

Housekeeping-Deck 3 Fwd Starboard Male Toilet Room

There was no sign advising users to wash their hands at the sink inside the toilet stall.

Inspection on May 12, 2012 | Score: 100

Recreational Water Facilities-Antientrapment Drain Covers

The letter for the field fabricated drain covers did not specify the locations of the RWFs for which the covers were designed.

Recreational Water Facilities-Automated Monitoring Sampling Lines

The sample lines for the analyzer probes on some of the RWFs were not directly from the RWFs or on the return line from each RWF and before the compensation tanks. The vessel was conducting a monitoring study to determine the best location for the sample lines.

Recreational Water Facilities-Safety Signs

The safety signs for Mickey's Slide and AquaDuck Slide did not meet the requirements of the 2011 VSP Operations Manual. According to the staff, new signs had been ordered.

Potable Water-Cross-Connection Control Program

The list of backflow prevention devices for the guest and crew cabins did not indicate the connections the devices were installed on. The devices were installed on the shower hoses and toilets.

Potable Water-Striping

The water lines from the mineralizer up to the chlorine injection point for production were striped blue, not blue/gray/blue. This was corrected.

Housekeeping-Medical Crew and Guest Public Toilets

There were no signs advising users to use a paper towel to open the door.

Food Service General-Refrigerant Brine Lines and Chilled Water Lines

The refrigerant brine lines were not uniquely identified in all food service areas. In addition, the chilled water lines on the ice machines in the lido galley and housekeeping pantries were not uniquely identified.

Galley-Deck 2 - Pastry Inner Freezer

Water was seeping from a bulkhead hatch seam to the left of the evaporator and ice had formed on the deck. No food was impacted.

Galley-Deck 3 Aft Dishwashing

The conveyor type glasswash machine final rinse spray was slow to activate as the front part of the rack passed under the spray nozzles. This condition was observed during 3 successive evaluations on the same machine. Once activated, the spray pattern thoroughly covered the rack. No glasses were being washed at the time the machine was being evaluated.

Buffet-Cabana's Port Side

Some of the light fixtures above the passenger side of the service line were soiled with dust.

Buffet-Cabana's Starboard Side

The inside corners of some of the previously cleaned grease pan housings on the grills were soiled with grease residue.

Galley-Palo

A previously rinsed apples inside the walk-in refrigerator still had the distributer's sticker affixed.

Children Area-

There were no airtight waste receptacles in the 3-12 year old boy's and girl's toilet rooms.

Pantry-Deck 10 Forward

A wet wiping cloth was draped over the side of the container of chemical sanitizing solution. The cloth was placed into the solution.

Bar-Cove Cafe

The time control plan indicated the operating hours on embarkation day were 11:30 PM to 11:00 PM. Staff stated the opening time was 11:30 AM.

Safety

Serious crimes and injuries on cruise ships that make port in the U.S. are required to be reported to the Coast Guard. Smaller-scale crimes and thefts are reported to local police authorities (if reported at all). Incidents and inspections from 2010 to the present are shown below.

Crimes & Incidents
5

Incidents

See Details »

Coast Guard Inspections
3

Deficiencies (found in 16 inspections).

See Details »

Coast Guard Inspections: Details

Inspection on Feb 13, 2015

No deficiencies found

Inspection on Jan 31, 2015

No deficiencies found

Inspection on Jan 10, 2015

No deficiencies found

Inspection on Jan 03, 2015

No deficiencies found

Inspection on Oct 02, 2014

No deficiencies found

Inspection on Sep 23, 2014

No deficiencies found

Inspection on Aug 16, 2014

No deficiencies found

Inspection on Feb 22, 2014

No deficiencies found

Inspection on Aug 16, 2013

No deficiencies found

Inspection on Feb 22, 2013

No deficiencies found

Inspection on Aug 25, 2012

No deficiencies found

Inspection on Jul 05, 2012

No deficiencies found

Inspection on Jun 29, 2012

No deficiencies found

Inspection on Mar 19, 2012

No deficiencies found

Inspection on Feb 29, 2012

No deficiencies found

Inspection on Sep 28, 2011

No deficiencies found

Crimes & Incidents: Details

Dec 02, 2013

Lost/Found Property

Complainant left her engagement ring in the stateroom bathroom around 9am, when she returned at 6pm, the ring was found missing. The ring is a 2.34 carat round white gold ring with four diamonds on each side, valued at $16,000. Incident took place in Bahamian waters.

Source: Local Police Authorities

Oct 05, 2013

Battery

While the Disney Fantasy was in international waters an altercation took place involving two passengers who felt another passenger was inappropriately taking pictures of their daughter as she posed with Disney characters.

Source: Local Police Authorities

Jul 20, 2013

Grand Theft

Passenger's wedding ring stolen; ship employees questioned about theft. Turned over to FBI.

Source: Local Police Authorities

Mar 30, 2013

Drowning

A 4-year old boy nearly drowned in a swimming pool just hours after embarking the Disney Fantasy. He was airlifted to Arnold Palmer Hospital in Orlando.

Source: Media Reports

Jan 05, 2013

Sexual Battery

Sexual battery occurred between juveniles while in international or Bahamian waters - case referred to the FBI

Source: Local Police Authorities
CREDITS & SOURCES

Illustrations: Josh Cochran, special to ProPublica. Data: Coast Guard Port State Information eXchange, Coast Guard Incident Investigative Reports, Coast Guard Marine Casualties & Pollution Data, IMO GISIS Marine Casualties, CDC Inspections & Deficiencies, CDC Outbreaks, CruisePage Man Overboard List, Local crime reports gathered by reporters Lynn Walsh & Dan Krauth, other local crime reports. Photos: VesselFinder. Icons: Jessica Lock, Juan Pablo Bravo,Hans Gerhard Meier.

1Details in these illustrations are inspired by David Foster Wallace's A Supposedly Fun Thing I'll Never Do Again. References to his seven night experience aboard the Nadir are hidden throughout. How many have you seen? Psst. Here are the answers.