Board of Veterans' Appeals

Issue: A BVA decision had wrong header information on two of 19 pages. The header information is full name and full SSN.…

Outcome: 05/18/15: The Incident Resolution Service Team has determined that one Veteran will be sent a letter offering credit protection services.…

Issue: Veteran A requested a copy of his claim file (c number, not SSN). The copy was addressed to Veteran B in error. Veteran B returned the documents to Leavenworth VSO who returned it to the Regional Office. The file contains…

Outcome: 10/28/14: The PO expects to receive the file in a couple of days and then will be able to determine the number of affected individuals. 11/10/14: The Incident Resolution Service Team has determined that Veteran A will be sent a…

Issue: A Veteran received notification letter containing full SSN in unsealed envelope.

Outcome: 09/10/14: The Incident Resolution service Team determined that the Veteran will receive a letter offering credit protection services.…

Issue: Veterans Appeals Control and Locator System (VACOLS) had the same address for two Veterans. Veteran A's decision letter was sent to Veteran B's address.…

Outcome: 08/28/14: The Incident Resolution Service Team has determined that Veteran A will be sent a notification letter.…

Issue: Board decision mailed to old address of record. Apparently Vet called the Board asking about his decision and found out when and where it was sent.…

Outcome: 08/20/14: The Incident Resolution Service Team has determined that Veteran A will be sent a letter offering credit protection services.…

Issue: A claim file was sent from BVA to a Regional Office in a shipping carton that had the Veteran's full name and SSN on the outside of the box.

Outcome: 08/05/14: The Incident Resolution Service Team has determined that one Veteran will be sent a letter offering credit protection services due to full SSN being exposed.…

Issue: Letters sent to Veteran A and Veteran B. Both Veterans have similar names. The letter to Veteran A was mailed to Veteran B's address. Therefore Veteran B received Veteran A's name and full SSN (claim number).…

Outcome: 07/29/14: The Incident Resolution Service Team has determined that Veteran A will be sent a letter offering credit protection services due to full SSN being disclosed.…

Issue: A form letter with procedural instructions on clear and unmistakable error motion sent with the wrong address and docket number. The correct claim number was NOT an SSN.

Outcome: 06/18/14: The Incident Resolution Service Team has determined that there was a policy violation. While there was an unauthorized access/disclosure of data, it has been determined that the incident has a low probability of a risk of compromise.…

Issue: The deceased Veteran's representative received BVA decision, the last page of which belonged to a different Veteran.

Outcome: 02/27/14: One Veteran will be sent a letter offering credit protection services due to the disclosure of full name and full SSN.…

Issue: Veteran A requested and received a copy of his claim file. He found two pages pertaining to Veteran B. Veteran A notified the Board of Veterans Appeals by mail and included his copies of the documents found. Veteran B's information…

Outcome: 11/19/13: Veteran B will be sent a letter offering credit protection services.…