James A. Haley Veterans' Hospital

Issue: A Clinician handed Veteran A Veteran B's clinic router slip. The router contained the full name and date of birth of Veteran B. The Privacy Officer (PO) is unable to determine at this time what other information was on router…

Outcome: 06/17/15: The Incident Resolution Service Team has determined that Veteran B will be sent a letter offering credit protection services.…

Issue: Mail addressed to a physician at a hospital was re-labeled en-route for delivery to a Veteran's address with the same last name in another city.

Outcome: 06/03/15: The Incident Resolution Service Team has determined that the Veteran will be sent a letter offering credit protection services.…

Issue: Veteran A received Veteran B's clothing allowance denial letter included in his clothing allowance denial packet. The denial letter included Veteran B's name, SSN and protected health information (PHI).…

Outcome: 05/26/15: The Incident Resolution Service Team has determined that Veteran B will be sent a letter offering credit protection services due to full SSN being disclosed.…

Issue: Veteran A alleges he received Veteran B's health information in the mail.

Outcome: Confirmed with Release of Information Supvr that form containing Veteran B's name, ssn, date of birth, address and health information was mistakenly mailed to Veteran A. ROI Clerk was processing the 2 requests at the same time. Documents have been…

Issue: The wife of Veteran A reports that she was handed paperwork following a Primary Care Provider (PCP) appointment which belonged to Veteran B.

Outcome: 04/30/15: The Incident Resolution Service Team has determined that Veteran A will be sent a letter offering credit protection services.…

Issue: The W-2 form of a VA employee has been misplaced. It is unknown if was taken and they are unable to locate it at this time.

Outcome: 03/09/15: The Incident Resolution Service Team has determined that the employee will be sent a letter offering credit protection services.…

Issue: Employee accessed and flagged friend/Veteran's medical record as 'Deceased'.

Outcome: 02/16/15: The Incident Resolution Service Team has determined that the Veteran will be sent a HIPAA notification letter due to Protected Health Information (PHI) being accessed without authorization.…

Issue: The Study Coordinator of an approved Research Study inadvertently faxed a study subject's information containing full name and full Social Security Number to an incorrect fax number. The private fax recipient has returned the misfaxed documents.…

Outcome: 02/06/15: The Incident Resolution Service Team has determined that the Veteran will be sent a letter offering credit protection services. The private fax recipient was not another government agency or a HIPAA covered entity.…

Issue: A Veteran alleges that an employee, who is the Veteran's ex-mother-in-law, accessed the Veteran's medical record.

Outcome: 02/09/15: The access to the record was confirmed. The incident Resolution Service Team has determined that the Veteran will be sent a notification letter.…

Issue: A Primary Care nurse sent a Secure Message to Veteran A which belonged to Veteran B. The message is part of the Secure Message program and cannot be recalled or deleted. Veteran A indicates he will do nothing with the…

Outcome: 01/28/15: The Incident Resolution Service Team has determined that Veteran B will be sent a HIPAA notification letter due to Protected Health Information (PHI) being disclosed.…