North Florida/South Georgia Veterans Health System

Issue: Veteran A was provided Veteran B's endoscopy discharge summary by mistake. Privacy will investigate.…

Outcome: 01/23/14: Veteran B will be sent a HIPAA notification letter due to Protected Health Information (PHI) being disclosed.…

Issue: Veteran A was accidentally mailed Veteran Bs Request for Outpatient Services. Veteran A returned the mis-mailing to the VA. Privacy will investigate.…

Outcome: 01/15/14: Veteran B will be sent a HIPAA notification letter due to Protected Health Information (PHI) being disclosed.…

Issue: A Senior RN Specialist-Research Coordinator associated with research study 610-11 reported Veteran A received Veteran Bs medication. The research staff continues to try to contact Veteran A. Veteran B was not affected by this error. Privacy Office will further investigate.…

Outcome: 12/24/13: Veteran B will be sent a HIPAA notification letter due to Protected Health Information (PHI) being disclosed.…

Issue: A Veteran contacted his VA health care provider to report a fax number on the VA business card provided to him is incorrect. The Veteran who used the wrong fax number was contacted by the receiver of the fax and…

Outcome: 12/24/13: According to the provider: "I received the business cards after mid-September and have been handing them out to patients from that time until 12/20/2013. I would estimate approximately 125 have been given to patients." To date only one Veteran…

Issue: Veteran A was mailed Veteran Bs colonoscopy procedure report and discharge instructions. Privacy will investigate.

Outcome: 12/13/13: Veteran B will be sent a letter offering credit protection services.…

Issue: A staff psychiatrist intentionally accessed his granddaughters medical record. His granddaughter is not his patient and is unaware of the access. The inappropriate access was found during a routine audit by the facility Information Security Officers.…

Outcome: 11/25/13: The granddaughter will be sent a HIPAA notification letter due to Protected Health Information (PHI) being accessed inappropriately.…

Issue: Veteran A was accidentally given Veteran B's discharge instructions. VA employee recognized the error and contacted Veteran A who confirmed he has Veteran Bs discharge instructions. Veteran A will mail the information back to the VA. Privacy will investigate.…

Outcome: 10/31/13: Veteran B will be sent a notification letter.…

Issue: Veteran A was given Veteran B's discharge note. The note contained Veteran B's name, date of birth, full SSN and discharge information. A Home Based Primary Care (HBPC) nurse has recovered the information. Privacy will investigate.…

Outcome: 08/28/13: veteran B will receive a letter offering credit protection services.…

Issue: Veteran A was mailed Veteran B's laboratory results. Privacy Office will further investigate.…

Outcome: 08/23/13: Veteran B will be sent a letter offering credit protection services, as his full SSN was disclosed in the lab results.…

Issue: Veteran A's medication was mailed to Veteran B who notified our facility of the mistake. Veteran B will return the items to the VA during his next appointment. Privacy will investigate.…

Outcome: 08/12/13: Veteran A will be sent a notification letter.…