North Florida/South Georgia Veterans Health System

Issue: Lake City Pharmacy received a call this afternoon from Veteran A inquiring about the date his pain medication was mailed out or when it was going to mailed out. Upon researching, Pharmacy discovered that Veteran A's prescription had been mailed…

Outcome: 03/09/15: The Incident Resolution Service Team has determined that Veteran A will be sent a HIPAA notification letter due to Protected Health Information (PHI) being disclosed.…

Issue: A VHA employee alleges a co-worker inappropriately accessed her medical record. A Sensitive Patient Access Report (SPAR) indicates the co-worker accessed her medical record on two occasions. The VHA employee is a non-Veteran who has never been seen at that…

Outcome: 03/03/15: The Incident Resolution Service Team has determined that Veteran B will be sent a HIPAA notification letter due to Protected Health Information (PHI) being accessed without a need to know.…

Issue: Included with the appointment letter for Veteran A was an appointment letter for Veteran B. Veteran A returned the appointment letter that belonged to Veteran B. Privacy will further investigate .…

Outcome: 02/23/15: The Incident Resolution Service Team has determined that two Veterans will be sent a HIPAA notification letter due to Protected Health Information (PHI) being disclosed.…

Issue: This morning at about 9:30 AM, one of our employees found another employees W2 form in the Hardees Parking Lot. Inside the W2 form was a number of Veterans full name, full SSN and DOB. The employee turned the papers…

Outcome: 02/19/15: The Incident Resolution Service Team has determined that nine Veterans will be sent a letter offering credit protection services.…

Issue: Veteran alleged a VA employee inappropriately accessed his medical record. Privacy will further investigate.…

Outcome: Data not available.

Issue: Veteran/Employee A was mismailed another Veteran B's III from NVCC. Privacy will investigate.…

Outcome: 02/10/15: The Incident Resolution Service Team has determined that Veteran B will be sent a letter offering credit protection services. 02/23/15: The recipient of the letter is the facility's Compliance Officer, who is formerly the facility's Privacy Officer. While there…

Issue: Veteran A reported he received the lab results belonging to Veteran B and C. Veteran A reported he burned the other two lab reports. Privacy Office will further investigate.…

Outcome: 02/09/15: The Incident Resolution Service Team has determined that Veteran B and C will be sent a letter offering credit protection services. 02/18/15: Three more were identified.…

Issue: A Veteran arrived in the Lake City VAMC ER on the night of 12/28/14. The Veteran was taken to radiology for an x-ray. The Veteran noticed that the x-ray technician had her daughter with her in the patient care area.…

Outcome: 01/12/15: The Incident Resolution Service Team has determined that Patient A will be sent a letter offering credit protection services.…

Issue: A Veteran submitted a claim for reimbursement of travel expenses and receipts to the clinic. The Veteran handed an envelope containing the claim and receipts to a VA employee who acknowledged it was received. The employee reported the envelope was…

Outcome: 12/18/14: The Incident Resolution Service Team has determined that Veteran A will be sent a letter offering credit protection services.…

Issue: On the afternoon of Wednesday, 12/10/14, pharmacy received a call from Veteran A stating that she had not received her UPS package that was previously set up to be delivered on Tuesday 12/09/14. Upon researching the UPS log, pharmacy discovered…

Outcome: 12/11/14: The Incident Resolution Service Team has determined that Veteran A will be sent a notification letter.…