VA Illiana Health Care System

Issue: A Springfield Community Based Outpatient Clinic (CBOC) employee mismailed an appointment letter to the incorrect Veteran.

Outcome: 12/30/14: The Incident Resolution Service Team has determined that Veteran A will be sent a notification letter.…

Issue: The contracted employee for L&S Optical at the Decatur Community Based Outpatient Clinic (CBOC) inadvertently mailed Veteran's A eye glasses and medical record consultation sheet with Veteran B's information, including his full SSN. Veteran A returned the package to the…

Outcome: 10/01/14: The Incident Resolution Service Team has determined that Veteran B will be sent a letter offering credit protection services.…

Issue: A Nurse at VA Illiana Health Care System Peoria Community Based Outpatient Clinic (CBOC) posted a photo with sensitive patient information onto her personal Facebook page. In viewing the photo, the employee's workspace is clearly visible with a stuffed animal…

Outcome: 06/09/14: There are 6 individuals whose information is potentially visible on the image. Using basic photo viewing software, the only legible information appears to be the words "test date" on two of the lines and portions of the test date.…

Issue: A VA Illiana Health Care System, Medical Administration Service Clerk at a Community Based Outpatient Clinic inadvertently filled out a Release of Information form for Veteran A and had Veteran B sign it. The clerk then printed out a response…

Outcome: 05/20/14: The Incident Resolution Team has determined that Veteran A will be sent a HIPAA notification letter due to Protected Health Information (PHI) being disclosed.…

Issue: A VA employee sent a letter to Veteran A but included NVCC authorization for Veteran B. Veteran A's wife works at the facility and brought in the letter. The letter conatined Veteran B's name, address, partial SSN and diagnosis.…

Outcome: 05/07/14: The Incident Resolution Team determined that Veteran B will receive a letter offering credit protection services.…

Issue: A Veteran received a results letter in the mail with his information and included in the envelope was a results letter for another Veteran. The Veteran returned the letter which did not belong to him to an LPN at the…

Outcome: 04/14/14: The Incident Resolution Team has determined that Veteran B will be sent a HIPAA notification letter due to Protected Health Information (PHI) being disclosed.…

Issue: West Lafayette CBOC Medical Administration Service clerk inadvertently included a Doctor's Order sheet for Veteran A into an envelope with information mailed to Veteran B.

Outcome: 03/31/14: The Incident Resolution Team has determined that Veteran A will be sent a letter offering credit protection services.…

Issue: A Veteran received a fee basis authorization letter that had an authorization included for another Veteran. The Veteran brought the letter and authorization into the clinic. The clinic supervisor recovered the incorrect authorization and provided the Veteran with the correct…

Outcome: 03/13/14: One Veteran will be sent a notification letter.…

Issue: VA Illiana Health Care System Clinic Clerk inadvertently placed Veteran B's order of "Return to Clinic" letter with Veteran A's letter and mailed it. Veteran A contacted VAIHCS when they received the information and stated that they had shredded the…

Outcome: 01/28/14: Veteran B will be sent a letter offering credit protection services.…

Issue: A VA Illiana Health Care System (VAIHCS) Human Resource employee sent unredacted Personally Identifiable Information (PII) to a previous VAIHCS employee and to a Disciplinary Appeals Board (DAB).

Outcome: 11/25/13: The employee whose information was sent out unredacted will be sent a letter offering credit protection services, as his name and date of birth were disclosed.…