• HR404: Federal Customer Service Enhancement Act, To require the establishment of customer service standards for Federal agencies. House, Senate and Federal Agency customer service and Software as a service.

Duration: January 1, 2008 to November 15, 2008

General Issues: Science/Technology

Spending: about $90,000 (But it's complicated. Here's why.)

It can be tricky to figure out how much an organization spent on a particular lobbying engagement. The law only requires lobbyists to report the amount they were paid for federal lobbying each quarter rounded to the nearest $10,000—and if it's less than $3,000 in a given quarter (or less than $13,000 for organizations with in-house lobbyists), they don't have to disclose it at all. Plus, some organizations include spending that doesn’t belong in the report—for instance, money spent lobbying state governments or other legal work.

Agencies lobbied since 2008: House of Representatives, U.S. Senate, Homeland Security - Dept of (DHS), Housing & Urban Development - Dept of (HUD), Agriculture - Dept of (USDA), General Services Administration (GSA), Labor - Dept of (DOL), Army - Dept of (Other), Commerce - Dept of (DOC)