Inspection on Jan 31, 2015 | Score: 92

Buffet-Garden Cafe Port Wine Station

The space on either side of the wine dispensing machines was not sufficient for cleaning access on the sides or behind. According to the staff, the cleaner would have to climb on top of the counter and lean over the machines to clean the space behind.

Buffet-Garden Cafe Port Wine Station

The tops of the backsplashes on both sides of the wine machines were soiled with dust.

Buffet-Garden Cafe - Conveyor Toasters

There was a slotted fastener on each side of the toaster at the entrance of the conveyor.

Galley-Deck 15 Garden Cafe Scullery

Condensate was on the bulkhead and exhaust hood above the soiled end of the port conveyor dishwash machine, on the deckhead air-supply vent between the soiled ends of the two dishwash machines, and on the panel above the soiled entrance of the starboard conveyor dishwash machine.

Galley-Deck 14 Garden Cafe

In the storeroom outside the entrance to the galley, there was a vent for the gray water system. According to the staff, this vent was to function as a breather for a gray water line. Single-use and single service items such as plastic film, disposable spoons, paper fry holders, paper trays, and sandwich papers were stored in this room. Clean equipment such as induction woks and cutting boards, and boxes of paper chef's hats were also stored in this room. The vent and attached line were removed and relocated before the end of the inspection.

Galley-Deck 16 Haven Potwash

The temperature of the final rinse in the in-use hood-type potwash machine was measured between 150 and 151°F with maximum registering thermometers by both the ship's staff and the inspector during two cycles. In addition, a 150/160/170°F color-changing thermolabel sticker placed on a pan only changed color in the 150°F range.

Galley-Deck 8 Cagney's Show

A difficult to clean spring was attached on the bottom, outside of the door for each of the counter-mounted ovens. The springs were removed.

Galley-Deck 8 Cagney's Show

The difficult to clean spring on the bottom, outside of the counter-mounted oven across from the handwashing station was soiled.

Galley-Deck 7 Noodle Bar Show

A difficult to clean spring was attached on the bottom, outside of the door of the counter-mounted oven.

Galley-Deck 7 Wasabi Sushi Bar

On the yakatori grill, there were difficult to clean gaps and crevices where the heating elements entered the enclosed part of the grill on both sides.

Galley-Deck 7 Wasabi Sushi Bar

On the previously-cleaned yakatori grill, the difficult to clean gaps and crevices where the heading elements entered the enclosed part of the grill on both sides were soiled.

Galley-Deck 7 O'Sheehan's Service Counter

The previously-cleaned toaster on the back counter was soiled in the bottom, back of the machine.

Galley-Deck 7 O'Sheehan's

Inside the walk-in refrigerator, a hotel pan of raw turkey burgers was stored above a pan of raw beef burgers. This was corrected.

Dining Room-Sabor - Aft Waiter Station

The waiters stored two trays of soiled items on the clean counter, adjacent to clean trays of food to be served to guests. The trays were immediately moved.

Galley-Potwash

The potwash machine was out of order, and staff reported this occurred last night. A work order was in place.

Galley-Dishwash

The waiter trays stored in this area were very worn and were peeling and scratched.

Galley-Dishwash

The final sanitizing rinse of the in-use glasswash machine was measured at the utensil surface temperature to be 145-154°F by the inspector's and ship's maximum registering thermometers during 5 evaluation cycles of the glasswash machine. Two180°F color-changing thermolabels affixed on the upper spray arm and left spray arm did not turn black, indicating that the temperature did not reach 180°F. The inspector measured the sanitizing final rinse with a thermocouple as well, and the temperature measured 140-146°F. The technician adjusted the temperature of the booster pump, and the temperature was measured above 160°F at the utensil surface, and both thermolabels turned black.

Galley-Deck 7 - Tropicana Pantry

The chilled water line to the ice machine was not uniquely identified. This was corrected.

Other-Deck 3 - Dining Room Store Room 06-6-005

Utensils and equipment were stored on galvanized shelving units and the shelves had seams throughout. Staff reported they were undergoing a project to replace all the galvanized shelving and always replaced the shelving when it was corroded.

Buffet-Crew Mess

A bucket of sanitizing solution had a concentration less than 50 ppm. The sanitizing solution was replaced.

Dining Room-Teppanyaki

The grease drain line to the grease housing of the grills had gaps around the line, and this was soiled with food residue.

Dining Room-Teppanyaki

The grease drain line to the grease housing of the grills had gaps around the line, and this was soiled with food residue.

Medical-Crew Acute Gastroenteritis (AGE) Reporting

On 1/7/15 an illusionist (nonfood worker) had an onset AGE symptoms at 1205, but did not report to medical until 1600. This crew member went to the crew mess at 1400 for lunch. On 1/2/15 a food handler had an onset of AGE symptoms at 0700, but did not report to medical until 1045. This crew member went to the crew mess at 0800 for tea. Both crew members received disciplinary action, and the inspector verified this through the documentation. A similar finding was written on the last inspection.

Potable Water-Deck 11 - AGE Locker #11-3-004

At the side of the sink basin there was a single supply pipe with a threaded and open end, but there was no backflow preventer installed on the potable water supply line. This was corrected during the inspection.

Children Area-Splash Academy

There were no disposable gloves or sanitary wipes supplied in either of the boys or girls child toilet rooms. Staff provided a supply of each to both toilet rooms during the inspection.

Children Area-Splash Academy

The plastic bin labeled clean toys was filled with previously cleaned and dry plastic building block toys. The lower interior surface of the bin was soiled with dirt debris and hair.

Potable Water-Deck 3 Engine Changing Room

There were four separate potable water pipe connections at the bulkhead, each with a hot and cold tap for connections to clothes washing machines. Two were connected to the clothes washers and no backflow prevention devices were installed on any of the potable water lines. Staff installed appropriate backflow prevention devices to the water connections supplying the two washers during the inspection.

Potable Water-Cross-Connection Control Program Listing

The cross-connection at the deck 3 engine changing room clothes washers was not listed among the connections requiring backflow protection.

Recreational Water Facilities-Pool Log

The log form for the pool equipment maintenance listed an item for hair and lint strainer housing cleaned, rinsed, and disinfected. Staff checked this log space when they performed the weekly maintenance on the recreational water facilities, but the log did not indicate that the hair and lint strainer was cleaned, rinsed, and disinfected. Staff stated that they cleaned, rinsed, and disinfected the hair and lint strainer as part of this maintenance, and the corporate office forwarded a revised pool log form including this statement on 28 January 2015.

Inspection on Aug 23, 2014 | Score: 97

Galley-Glasswash Machine

The final rinse sanitizing spray nozzles were not working properly while the machine was in operation. No water was observed coming from any of the upper and side final rinse spray nozzles. It was determined a water supply pipe was disconnected.

Dining Room-Storeroom 05-6-005 (Deck 5)

Galley equipment was stored in this room that was not properly constructed for food equipment storage. The deckhead was open and had exposed wires and pipes. This and several similar storage rooms had been noted in previous inspection reports. The ship was in the process of renovating these storage rooms to make them compliant.

Dining Room-Deck 7 Galley Store Room

Galley equipment was stored in this room that was not properly constructed for food equipment storage. The deckhead was open and had exposed wires and pipes. This and several similar storage rooms had been noted in previous inspection reports. The ship was in the process of renovating these storage rooms to make them compliant.

Other-Gift Shop Locker 03-3-008 (Deck 3)

Boxes of food were stored in a cage-like locker that was made of galvanized metal. Signs of corrosion were visible in several areas of the metal cage. This and several similar storage rooms had been noted in previous inspection reports. The ship was in the process of renovating these storage rooms to make them compliant.

Potable Water-

The list of cross-connections did not completely match those installed onboard. For example, the list did not indicate the number of devices for connections such as the hospital showers, passenger and crew toilets and showers (public and cabin), pool shower hoses, cabin and suite shower hoses, and AC room water taps.

Recreational Water Facilities-Swimming Pool Drain Covers

The drain covers in the swimming pools were of a standard design constructed by the shipyard. A letter from the shipyard accompanied the covers, but it was unclear if the design was specified by a registered design professional for such requirements as entrapment issues, grate loadings, grate protection, etc. Also, the letter did not specify the exact pools where the drain covers were installed.

Recreational Water Facilities-Whirlpool and Spa Pool Drain Covers

The whirlpools and spa pools had compliant drain covers, however the covers were stamped for 'wall' only. All of the covers were installed on the floors of the facilities.

Buffet-Garden Cafe

A forward port service line heat lamp had the protective plastic coating peeling away from the face of the bulb. This lamp was replaced during the inspection.

Bar-Haven Bar

The soda dispensing head on the front bar counter had a slight accumulation of a black residue on the manifold and a brown residue on the blue nozzle housing.

Bar-Vibe Sundeck Bar

The backflow prevention device on the water supply for the carbonator located in the pantry had a constant leak from the atmospheric vent, indicating a possible failure.

Bar-Sunset Bar (Inside)

A slight pink residue was on the soda dispensing head at the juncture between the clear plastic handle and the dispensing head.

Galley-Noodle Bar

A neutral cabinet shelf under the flat grill had a slight buildup of grease and debris.

Galley-Moderno Restaurant

Two Elangrills broilers had open seams in the back wall and wall/floor panels that were difficult to clean.

Galley-Moderno Restaurant

Grease residue was found in the two Elangrills broilers open seams in the back wall and wall/floor panels that were difficult to clean and in the back bottom corners of the cooking area.

Medical-Crew Acute Gastroenteritis (AGE) Reporting

The review of the AGE logs for the last 5 cruises revealed a Guest Services Associate experienced AGE symptoms and continued working after the symptoms began. She reported an onset of AGE symptoms on 14 August at 14:15, worked until 15:00, and reported to the medical center at 18:00. Also, an Assistant Cook reported an onset of AGE symptoms on 20 July at 06:30 and reported to the medical center at 12:00. She did not work while symptomatic. Both crew members received counseling letters.

Pantry-Butler's Pantry

Two stacks of 15-20 clean plates and two additional stacks of 15-20 clean plate covers were stored surrounding the utility sink. Water had splashed on the plates and plate covers. All items were removed to be rewashed.

Pantry-Butler's Pantry

The light intensity in front of the upright refrigerator was less than 220 lux.

Other-Bridge

The power cables to the espresso machine and milk refrigerator were draped on the counter of the beverage station, making cleaning difficult. This was corrected.

Galley-4-Hour Discard Label

Two hotel pans of pancake batter were on the service counter next to a grill with no 4-hour discard label. Staff confirmed the pancake batter was on time control.

Galley-Dishwash Machine

The auxiliary rinse was not working properly while the machine was in operation. No water was observed coming from any of the auxiliary rinse spray nozzles.

Galley-Glasswash Machine

The final rinse sanitizing spray nozzles were not working properly while the machine was in operation. No water was observed coming from any of the upper and side final rinse spray nozzles, and therefore a final sanitizing rinse temperature of at least 160°F at the utensil surface was not achieved. It was determined a water supply pipe was disconnected.

Room Service-Ice Machine

Both white deflector panels had a slight accumulation of a black substance on both the inside and outside of the panel.

Room Service-

The technical compartment of the reach-in refrigerator was soiled with dust and dirt debris.

Dining Room-Storeroom 05-6-005 (Deck 5)

Galley equipment was stored in this room that was not properly constructed for food equipment storage. The deckhead was open and had exposed wires and pipes. This and several similar storage rooms had been noted in previous inspection reports. The ship was in the process of renovating these storage rooms to make them compliant.

Dining Room-Deck 7 Galley Store Room

Galley equipment was stored in this room that was not properly constructed for food equipment storage. The deckhead was open and had exposed wires and pipes. This and several similar storage rooms had been noted in previous inspection reports. The ship was in the process of renovating these storage rooms to make them compliant.

Galley-Potwash Area

The water temperature in the sanitizing compartment of the three-compartment sink was measured between164 - 168°F by the inspector and staff. The sink was in operation and a hotel pan was in the sanitizing compartment.

Provisions-Beverage Storeroom

An open, half-filled bottle of water was on a pallet in the middle of the room next to stored beverages.

Other-Gift Shop Locker 03-3-008 (Deck 3)

Boxes of food were stored in a cage-like locker that was made of galvanized metal. Signs of corrosion were visible in several areas of the metal cage. This and several similar storage rooms had been noted in previous inspection reports. The ship was in the process of renovating these storage rooms to make them compliant.

Inspection on Mar 08, 2014 | Score: 96

Food Service General-Potwash

On the racks for clean utensils, a number of pans were stored as clean but were still soiled with oil and food residues. This was observed in the main galley, Le Bistro/Teppanyaki galley, Illusionarium galley, crew galley, and deck 4 potwash.

Food Service General-Potwash

On the clean racks, several pans were stored as clean but still had remnants from the time control stick-on labels, making cleaning difficult. This was observed in the main galley, Le Bistro/Teppanyaki galley, Illusionarium galley, crew galley, and deck 4 potwash.

Galley-Potwash

The three cutting boards stored on the clean racks were scratched and scored, making cleaning difficult.

Dining Room-Main Dining Room - Forward Side Room #3

The free chlorine level in the sanitizing solution container was less than 50 ppm. The staff instructed a crew member to change the water.

Dining Room-Main Dining Room - Forward Side Room #3

A wiping cloth was immersed in a solution with a free chlorine level of less than 50 ppm.

Other-Savor Inventory Locker FD-06-5-002

There was soft coving at the deck/bulkhead junctures. The deck under the pallets was heavily soiled. There was a big brush under the front pallets, making cleaning difficult. Also, the deckhead had electrical cables exposed and soiled with dust. There was clean equipment stored in this locker.

Food Service General-Potwash

On the clean racks, several pans were stored stacked slightly wet and with signs of being wiped down. This was observed in the main galley, Le Bistro/Teppanyaki galley, Illusionarium galley, crew galley, and deck 4 potwash.

Other-Illusionarium Locker B-06-2-016

A number of refrigerator grills and plate covers were stored directly on the deck under the pallets.

Other-Illusionarium Locker B-06-2-016

There was a number of refrigerator grills and plate covers stored directly on the deck, making cleaning difficult.

Galley-Cold Pantry

The previously cleaned food slicer had a slight build-up of food residue under the slicer's backplate next to the exit path of the food from the slicer blade.

Galley-Ice Machine

There was a slotted fastener on the ice thickness probe on the cuber panel.

Galley-

The previously cleaned food slicer had a slight build-up of food residue under the slicer's backplate next to the exit path of the food from the slicer blade.

Other-Deck 4 Potwash

There were two standing deck polishing machines stored by the soiled racks.

Other-Deck 4 Trolleywash

There was no backflow prevention device at the spray hose connection.

Other-Deck 3 Hotel Store FD-03-6-007

Three quarters of all the deckhead were open to exposed electrical cables and push-fit gray water pipes, making cleaning difficult. There were glasses, band saws, chop sticks, and other galley utensils stored in their original packaging. One quarter of all the deckhead was closed with stainless steel panels.

Other-Deck 3 Hotel Store FD-03-6-008

The deckhead was open to exposed electrical cables and push-fit gray water pipes, making cleaning difficult. There were pots, pans, bowls, and other galley utensils stored in their original packaging.

Preparation Room-Deck 3 Buffet Preparation Room

The paper towel dispenser at the handwashing station was not working properly. It was replaced.

Other-Deck 3 Hotel Store C-03-3-008

This cage-like locker had two sides made of galvanized metal. There were some signs of corrosion in the metal. There were lexan boxes, pans, disposable plates, and other galley utensils stored in this locker.

Other-Deck 3 Gift Shop Locker

This cage-like locker had sides made of galvanized metal. There were some signs of corrosion in the metal. There were food items, such as potato chips, pretzels, and candy stored in this locker along with a number of non-food items. Also, the deck under the racks storing food items were heavily soiled.

Other-Gift Shop Locker

There were food items, such as potato chips, pretzels, and candy stored on the same shelves and next to skin cream lotions and other non-food items.

Other-Deck 3 Hotel Store FD-03-3-001

The deckhead was open to exposed pipes and electrical cables, making cleaning difficult. A number of galley equipment and utensils were stored out of their original packaging.

Other-Deck 3 Hotel Store FD-03-3-001

A number of galley equipment and utensils were stored out of their original packaging. The deckhead was open to exposed pipes and electrical cables.

Potable Water-Mineralizer Backwash Backflow Prevention Device

The air gap for the relief vent was less than twice the diameter of the delivery pipe opening.

Recreational Water Facilities-Fecal and Vomit Accident Plan

The plan stated the pH levels will be maintained between 7.0 and 7.5 during all disinfection procedures and not between 7.2 and 7.5 for disinfection after a loose stool accident per annex 13.8 of the 2011 VSP Operations Manual.

Medical-Crew Member Reporting

On 10 February, an entertainer had acute gastroenteritis (AGE) symptoms beginning at 19:30. According to her 72-hour self-administered questionnaire, she stated that she went to the Garden Café at 19:30, mini golf at 20:30, Headliners at 21:00, and to her cabin at 23:00. She reported to the medical center on 11 February at 14:50. For the late reporting she received a verbal warning by her supervisor. On 2 March, a sales assistant had acute gastroenteritis AGE symptoms beginning at 03:00 with the last symptom at 09:30. She reported to the medical center at 10:10. Her time card indicated that she worked 08:30 - 10:00. For the late reporting she received disciplinary action.

Housekeeping-Shower Head Disinfection Logs

For the passenger staterooms, the logs stated that shower heads were disinfected with 50 ppm chlorine for 10 minutes. This was not an appropriate CT value.

Pantry-Housekeeping Ice Pantry FD-14-2-001

The free chlorine level in the sanitizing solution container was less than 50 ppm.

Pantry-Housekeeping Ice Pantry FD-13-2-002 and FD 12-2-003

On the clean storage shelves, the blue ice coolers were stored in such a way that the food contact portion of one previously cleaned cooler was in contact with the wheels of another ice cooler.

Pantry-Housekeeping Ice Pantry FD-13-2-002

One live house fly was in this pantry.

Recreational Water Facilities-Thermal Suite

The safety signs for the whirlpool spa and spa pool were located on the left bulkhead approximately 4 to 5 meters from the entrance to the facilities. Users could enter the facilities without being even near the signs and read them.

Galley-Deck15 Garden Café Locker FD-15-6-015

The deck was soiled along the deck/bulkhead juncture behind the shelving where clean equipment was stored. Also, the paint on the bulkhead was chipping in the front corner behind the shelving.

Galley-Deck15 Garden Café Warewashing

The final rinse spray nozzles on the upper spray arm of the in-use conveyor warewash machine on the left from the clean side did not have effective spray patterns.

Galley-Deck14 Production Locker FD-14-6-007

The deck was soiled with debris and had a glue residue around the perimeter. Clean equipment was stored in this locker.

Other-Deck 9 Minibar Hotel Store

There was yellow tape on the deck in several areas, making cleaning difficult. Also, the coving at the deck/bulkhead juncture was made of a soft material. Finally, there was an electrical panel with several cables attached to the bulkhead, making cleaning difficult. Minibar items such as small liquor bottles were stored in this locker.

Dining Room-Moderno Entrance

There were three built-in shelves to the bulkhead with clean equipment and the light intensity was significantly less than 220 lux.

Galley-Deck 8 Ocean Blue Pastry

The undercounter ice cream freezer and undercounter refrigerator was out of order since January 2014. According to the staff, a warranty claim for these items has been submitted to the ship yard.

Other-Deck 8 Ocean Blue Locker FD-08-4-005

There was soft coving or no coving at the deck/bulkhead juncture in this locker where equipment was stored.

Other-Deck 8 Ocean Blue Locker FD-08-4-005

Equipment was stored on galvanized shelving that had difficult to clean surfaces.

Galley-Deck 8 Ocean Blue Pastry

The documentation provided for the small oven used to bake soufflés did not indicate that it was a commercial unit. Also, in the food-contact surfaces there were slotted fasteners and an opening in the top leading to a void space.

Dining Room-Deck16 Haven Forward and Starboard

There was stacks of clean plates stored on both port and starboard waiter stations that were not covered or inverted. Also, there was a tray of silverware on the port waiter station that was not stored covered.

Galley-Deck16 Haven Juice Machine

There was a yellow sticky residue and an old black residue in the seam of the food-splash panel of the in-use counter-mounted juice machine. According to the staff, the yellow residue came in the seams of these machines when purchased and had not yet been removed.

Buffet-Forward and Aft Cooking Stations

The deckhead panels at the cooking stations, such as for pizza, grill station, and the wok area, were worn and scratched, especially around the deckhead hatches.

Buffet-Deck15 Port and Starboard Forward Beverage Stations

There was a yellow sticky residue and an old black residue in the seams of the food-splash panels of the in-use counter-mounted juice machines. According to the staff, the yellow residue came in the seams of these machines when purchased and had not yet been removed.

Pantry-Deck 8 Meridian

There was a box of cleaning cloths stored on a shelf with cans of soda and other beverages.

Bar-Deck15 Garden Café Outside Aft

The relief vent for the backflow prevention device on the carbonator went directly into the drain. As a result, there was no air gap.

Other-D15 15-4-004 Pool Equipment Room

There was a soiled water pitcher with a water bottle in it stored on the deck in this locker.

Dining Room-Cagney's Port Aft Waiter Station

There was no coving at the deck/counter juncture of the worker's side.

Galley-Ocean Blue Restarurant Show Galley

There were slotted fasteners in the food-splash panel of the red slicer on the front preparation counter and there was chipped paint in the food-splash zone.

Galley-Ocean Blue Restarurant Show Galley

There was chipped paint in a few nonfood contact areas of the slicer, making cleaning difficult.

Bar-O'Sheenan's

The consumer advisory statement for the 24 hour bar and grill and the breakfast menus was barely visible and difficult to read because the font was too small. Also, the cold smoked salmon and the fried eggs served undercooked and cooked to order were not identified on the breakfast menu and were not linked to the consumer advisory statement.

Other-O'Sheehans Locker B-07-3-008

The equipment and single service items were stored on galvanized shelving that was difficult to clean.

Dining Room-Moderno Menu

The consumer advisory statement on the menu for foods of animal origin served undercooked was barely visible and difficult to read because the font was too small.

Dining Room-Ocean Blue Menus

The featured Asian soup on the raw bar menu was identified as served undercooked, but it was confirmed with the staff that it was fully cooked. Also, the consumer advisory statement on the dinner menu was on the last page with no other foods or information indicated.

Galley-Cagney's Show Galley

The wash hands often sign was not placed at the handwashing sink, but at an adjacent bulkhead.

Galley-Cagney's Show Galley

Not all of the bulkhead was made of an easily cleanable material. The tile grouting was absorbent and there were several stains of blue and green color from staff trying to clean the bulkheads, especially near the cooking equipment.

Other-Deck 3 Hotel Store FD-03-6-007

There were glasses, band saws, chop sticks, and other galley utensils stored in their original packaging. Exposed push-fit gray water pipes were over these utensils.

Other-Deck 3 Hotel Store FD-03-6-008

There were pots, pans, bowls, and other galley utensils stored in their original packaging. Exposed push-fit gray water pipes were over these utensils.