Clement J. Zablocki Veterans Affairs Medical Center

Issue: An employee's open encounter list was found in an opened envelope outside of building for no more than 24 hours (sent by Coding on 01/20/15)

Outcome: 01/22/15: The Incident Resolution Service Team has determined that six Veterans will be sent letters offering credit protection services.…

Issue: Veteran A received Veteran B's radiology images. Veteran A will return the images when he returns to the facility.

Outcome: 01/21/15: The Incident Resolution Service Team has determined that Veteran B will be sent a letter offering credit protection services.…

Issue: Veteran A was admitted under Veteran B's identity on accident. Names are the same, dates of birth are remarkably similar in month and day. Veteran A received Veteran B's wristband during admission with full SSN, name, DOB. Veteran A was…

Outcome: 01/15/15: The Incident Resolution Service Team has determined that Veteran B will be sent a letter offering credit protection services.…

Issue: Inpatient reports to Patient Advocate that on two different occassions, contact information was given to a third party regarding in-patient status at the facility, even though the patient has opted out of the in-patient directory. One caller was reportedly an…

Outcome: 01/09/15: The Incident Resolution Service Team has determined that the Patient will be sent a notification letter.…

Issue: A Release of Information (ROI) clerk accidentally sent VistA Imaging records from Patient A's record to the destination of ROI for Patient B. The records were returned by a very conscientious Patient B.

Outcome: 12/30/14: The Incident Resolution Service Team has determined that Veteran A will be sent a letter offering credit protection services.…

Issue: A Veteran presented to the Privacy Officer (PO) with a print-out of an email. It was sent by his ex-girlfriend to his current girlfriend about the Veteran's diagnoses and the name of his primary care provider.

Outcome: Data not available.

Issue: A VA employee reports that an unemployment form for eligibility from the Department of Workforce Development that contains full name, SSN, and gross wages was found in the Canteen by Canteen employee. The paperwork was returned to the employee's supervisor…

Outcome: 12/22/14: The Incident Resolution Service Team has determined that Individual A will be sent a letter offering credit protection services.…

Issue: Patient A received his lab letter and the lab letter for Patient B. The recipient will be sending the inappropriate disclosure back. The date the letters were sent to Patient A is unknown at this time.

Outcome: 12/17/14: The Incident Resolution Service Team has determined that Patient B will be sent a HIPAA notification letter due to Protected Health Information (PHI) being disclosed.…

Issue: A catastrophic letter was authored to Veteran A with Veteran B's full SSN. Veteran A had previously been assigned the same benefit category, and letter was template for Veteran B's assignment of catastrophic disability category. Letter was received 10/30/14, but…

Outcome: 12/15/14: The Incident Resolution Service Team has determined that Veteran B will be sent a letter offering credit protection services.…

Issue: Lab letters for 3 individuals were accidentally combined and mailed to a 4th individual. Patient had letters for some time, due to move, before he could bring them back in. Letters were dated Nov 17-18, 2014, returned on December 5,…

Outcome: 12/05/14: The Incident Resolution Service Team has determined that three Veterans will be sent a notification letter.…