Dayton VA Medical Center

Issue: A Veteran has received up to 5 pieces of mail over the past three weeks that were delivered unsealed. The Veteran states that the mail was clearly never sealed.…

Outcome: 06/04/15: The Incident Resolution Service Team has determined that no data breach has occurred. No Protected Health Information or Personally Identifiable Information was disclosed, and the items were only seen by VA, USPS and the Veteran.…

Issue: Discharged Veteran A left his discharge instructions in the room that he had occupied. The document was to be mailed to him but was actually mailed to Veteran B.…

Outcome: 05/27/15: The Incident Resolution Service Team has determined that Veteran A will be sent a letter offering credit protection services.…

Issue: Veteran A ordered a copy of his archived medical records be mailed to his home. When the packet arrived it contained Veterans B's medical record.…

Outcome: 05/15/15: The Incident Resolution Service Team has determined that Veteran B will be sent a letter offering credit protection services.…

Issue: Veteran A received a mailing from the VA which contained a Form 10-5345a, Individuals' Request for a Copy of Their Own Health Information, which had the information of Veteran B on it. Veteran A returned the form to the VA.…

Outcome: 05/07/15: The Incident Resolution Service Team has determined that Veteran B will be sent a letter offering credit protection services.…

Issue: Veteran A presents with a lab order from a non-VA doctor. The Veteran is asked to wait in one room and his lab order is left in another room where Veteran B has access to the paperwork. Veteran A says…

Outcome: 05/06/15: The Incident Resolution Service Team has determined that Veteran A will be sent a letter offering credit protection services.…

Issue: A clinic mailed a Non-VA Care packet to Veteran A. The cover sheet was for Veteran A but the subsequent pagers contained information pertaining to Veteran B.…

Outcome: 04/22/15: The Incident Resolution Service Team has determined that Veteran B will be sent a letter offering credit protection services.…

Issue: Veteran A's information was found on the back of an appointment card given to Veteran B with his/her information on the front of the card regarding his/her next appointment.

Outcome: 04/20/15: The Incident Resolution Service Team has determined that Veteran A will be sent a HIPAA notification letter due to Protected Health Information (PHI) being disclosed.…

Issue: A Veteran's prescription was mailed to a very similar address and was signed for by an illegible signature. The residents of the incorrect address claim no knowledge of the prescription.…

Outcome: 03/27/15: The Incident Resolution Service Team has determined that the Veteran will be sent a HIPAA notification letter due to Protected Health Information (PHI) being disclosed.…

Issue: An employee's ailment (symptom) was disclosed verbally by a supervisor/lead tech in a public work area during a conversation/argument with the employee.

Outcome: 02/27/15: The Incident Resolution Service Team has determined that the employee will be sent a HIPAA notification letter due to Protected Health Information (PHI) being disclosed.…

Issue: Veteran A received a mailing from the Dayton VA Hospital. The information received contained the protected health information (PHI) of Veteran B. Veteran A returned the PHI to a VA employee.…

Outcome: 01/20/15: The Incident Resolution Service Team has determined that Veteran B will be sent a HIPAA notification letter due to Protected Health Information (PHI) being disclosed.…