James A. Haley Veterans' Hospital

Issue: Veteran A discovered Veteran B's information in a CPRS note from ROI. Clinician entered incorrect Veteran info into note. Event discovered and info removed but after Veteran A had received his CPRS notes.

Outcome: 11/21/13: Veteran B will be sent a letter offering credit protection services.…

Issue: A Chaplain is unable to find a list of Veterans seen at an off-site facility upon his return. Retraced his path and bus route without success.

Outcome: 11/20/13: The 11 Veterans will receive a general letter of notification.…

Issue: Veteran A received Veteran B's Compensation and Pension (C & P) pre-appointment letter. The letter contained Veteran B's name and full SSN.…

Outcome: 11/04/13: Veteran B will receive a letter offering credit protection services.…

Issue: Veteran A received Veteran B's Health benefits renewal form in the mail. The form contained Veteran B's Full name, Social Security Number, date of birth, address, telephone number, and next of kin name only. Veteran B received veteran A's Health…

Outcome: 10/08/13: Two (2) Veterans will be sent letters offering credit protection services due to full SSN being disclosed.…

Issue: Veteran A was given Veteran B's lab results, containing Veteran B's full name, full SSN, date of birth and lab results.

Outcome: 08/02/13: Veteran B will be sent a letter offering credit protection services.…

Issue: Two letters were mailed to Veterans with an unknown type of label which included Personally Identifiable Information (PII). The letters were sent with facility mail to USPS who returned the letters for better address.

Outcome: 07/22/13: Two (2) Veterans will be sent letters offering credit protection services.…

Issue: There is an ongoing OIG investigation involving identity theft.

Outcome: 07/10/13: OIG sent the raw list of Veteran names to the Director's Administrative Officer on 07/05/13. The Privacy Officer (PO) was able to contact the OIG investigator (on 07/07/13 - 07/09/13) to confirm the information received and confirm that they…

Issue: Veteran A received Veteran B's medical records in the mail. Veteran A had previously requested a copy of his file, which was mailed on a previous occasion. This second package arrived with no notice, and with Veteran B's files inside…

Outcome: 06/21/13: Veteran B will be sent a letter offering credit protection services, as his full SSN and other information were disclosed.…

Issue: A Veteran's medical record containing U.S.C 7332 protected information was disclosed to a private doctor's office without proper authorization. The Veteran signed an authorization to release records, however did not check boxes required to release the 7332 information.…

Outcome: 06/19/13: The Veteran will be sent a notification letter due to U.S.C. 7332 protected information being disclosed without authorization.…

Issue: A VHA employee faxed Veteran A's lab results to an incorrect number. The individual contacted the Privacy Officer (PO) and returned the faxed material to the PO.

Outcome: 06/13/13: One Veteran will be sent a letter of notification.…