Sioux Falls Regional Benefit Office

Issue: Veteran A was mailed a copy of Veteran B's award letter. Veteran A returned the letter to the Regional Office.…

Outcome: 03/24/15: The Incident Resolution Service Team has determined that Veteran B will be sent a letter offering credit protection services due to full SSN being disclosed.…

Issue: A VA employee discussed confidential claims information with an unauthorized third party. The Veteran whose claims information was released notified the County Veteran's Service Officer who notified the South Dakota Department of Veterans Affairs who then notified the Sioux Falls…

Outcome: 01/27/15: The Incident Resolution Service Team has determined that the Veteran will be sent a general notification letter.…

Issue: Veteran A received Veteran B's Clinical Laboratory Report letter in error. The letter included first and last name, full SSN, date of birth and lab results

Outcome: 10/29/14: The Incident Resolution Service Team has determined that Veteran B will be sent a letter offering credit protection services.…

Issue: Employee inadvertently uploaded a patient's home telehealth technology waiver form onto the VISN SharePoint site. The form contained the patient's first and last name and the full SSN. Approximately 290 VA VISN employees have access to the SharePoint site, and…

Outcome: 10/22/14: The Incident Resolution Service Team has determined that there was a policy violation. While there was an unauthorized disclosure of data, it has been determined that the incident has a low probability of a risk of compromise.…

Issue: Veteran A Social Security Number was inadvertently place on Veteran B letter and mailed to him.

Outcome: 09/19/14: The Incident Resolution Service Team has determined that Veteran A will be sent a letter offering credit protection services.…

Issue: VA nurse sent the lab results for Veteran B to Veteran A through Secure Messaging.

Outcome: 09/02/14: The Incident Resolution Service Team has determined that Veteran B will be sent a HIPAA notification letter due to Protected Health Information (PHI) being disclosed.…

Issue: Veteran A received a COVERS screen shot of Veterans B claim file information with his award letter.

Outcome: 08/19/14: The Incident Resolution Service Team has determined that Veteran B will be sent a letter offering credit protection services.…

Issue: A Quality Management Nurse dropped an inpatient list containing the name and last four digits of the SSN of 9 patients on the ward hallway. Someone returned it to the Nurses station within one hour, but it is unknown who…

Outcome: 08/06/14: The Incident Resolution Service Team determined that the 9 patients will receive a HIPAA letter of notification.…

Issue: VA Provider or Resident left an inpatient list including first/last name and last four SSN on an ICU patient's table during morning Rounds. Within 5-10 minutes after they left the room, the patient asked a nurse what the paper was…

Outcome: 07/16/14: The Incident Resolution Service Team has determined that there was a policy violation. While there was an unauthorized access/disclosure of data, it has been determined that the incident has a low probability of a risk of compromise.…

Issue: A provider anonymously reported that on 07/3/14 another specified provider had his CISCO phone on speaker, discussing patient care in the hallway on 2S and at the nurse's station. He was talking to Pharmacy at one time and nurses on…

Outcome: 07/15/14: The Incident Resolution Service Team has determined that there was a policy violation. While there was an unauthorized access/disclosure of data, it has been determined that the incident has a low probability of a risk of compromise.…