John J. Pershing VA Medical Center

Issue: Veteran A received a copy of his medical records. On one page of his medical records, Veteran B's information was put in by mistake. The information including Veteran B's name, address, phone number, date of birth and diagnosis. Veteran A…

Outcome: 05/18/15: The Incident Resolution Service Team has determined that Veteran B will be sent a letter offering credit protection services.…

Issue: Veteran A requested a letter from his provider. The letter was typed; however, two different Veteran's names were placed on the letter, both Veteran A's and Veteran B's. Veteran B's information was his full name,full Social Security Number and protected…

Outcome: 05/08/15: The Incident Resolution Service Team has determined that Veteran B will be sent a letter offering credit protection services.…

Issue: Veteran A came in to request his medical records. He had called for information on Friday 12/19/14 and was told that he would need to sign an authorization. When Veteran A came in, he brought with him a Disk that…

Outcome: 12/29/14: The Incident Resolution Service Team has determined that Veteran B will be sent a letter offering credit protection services.…

Issue: A VA employee copied and pasted a note from Veteran B into Veteran A's chart. Then Veteran A received a copy of the medical records which had Veteran B's information in it. No Social Security Number was included in the…

Outcome: 12/03/14: The Incident Resolution Service Team has determined that Veteran B will be sent a HIPAA notification letter due to Protected Health Information (PHI) being disclosed.…

Issue: Veteran A received Veteran B's appointment list given by staff. The appointment list included full name and full SSN as well as appointment list.

Outcome: 11/03/14: The Incident Resolution Service Team has determined that the Veteran whose information was disclosed will be sent a letter offering credit protection services.…

Issue: A supervisor lost an employee folder. She has looked everywhere but cannot find it. She has informed the employee. The Privacy Officer (PO) is unsure of what the employee folder contains have sent an e-mail to the supervisor requesting that…

Outcome: 11/12/14: The Incident Resolution Service Team has determined that the employee will be sent a letter offering credit protection services.…

Issue: Veteran claims that his wife (with whom he is in a process of divorce and heated custody battle) called the hospital and was given the dates, time and nature of all his future appointments.

Outcome: 10/08/14: Awaiting update from the PO. 12/09/14: The Incident Resolution Service Team has determined that the Veteran will be sent a HIPAA notification letter due to Protected Health Information (PHI) being disclosed.…

Issue: An armband of a Veteran with full SSN and date of birth was found in the parking lot. This armband would have been from an urgent care visit and the last time the Veteran had an urgent care visit was…

Outcome: 05/01/14: The Incident Resolution Team determined that the Veteran will receive a letter offering credit protection services.…

Issue: A Veteran/Employee had called the business office manager to let her know that he needed to go to the employee health because he was sick. He went to employee health and employee health sent him home. A lead clerk called…

Outcome: 04/22/14: The Incident Resolution Team has determined that there was a policy violation. While there was an unauthorized access/disclosure of data, it has been determined that the incident has a low probability of a risk of compromise.…

Issue: Veteran A reported he received a consultation sheet for Veteran B. Veteran A also stated that he thinks that his information may have went to another Veteran. Veteran A did return the information on Veteran B and I have it…

Outcome: 03/31/14: The Incident Resolution Team has determined that Veteran A and B will be sent a letter offering credit protection services.…