John J. Pershing VA Medical Center

Issue: Veteran A called today to inform the Privacy Officer that he received a cover letter and an authorization, but it did not have his information on the documents. It was intended for Veteran B. He will be mailing the documents…

Outcome: 02/24/14: The Incident Resolution Team has determined that Veteran B will be sent a letter offering credit protection services.…

Issue: The compliance officer reported to the privacy officer that in an audit of a Veteran's (who use to work for this facility) record it was found that his wife, now ex-wife, was getting into his record and treating the Veteran.…

Outcome: 02/19/14: The Incident Resolution Team has determined that the Veteran will be sent a HIPAA notification letter due to Protected Health Information (PHI) being inappropriatley accessed.…

Issue: It was reported by the Disabled American Veteran's (DAV) Transportation Clerk that a Clerk from the Cape Community Based Outpatient Clinic (CBOC) gave the DAV driver's personal phone number that the Clerk retrieved from VISTA out to Veterans that needed…

Outcome: 01/07/14: The Transportation Clerk will receive a letter of notification.…

Issue: A VHA employees personal Facebook page contains post by Employee on December 30 or 31 stating a Veteran/patient name, military rank, age, and that the Veteran receives care at the John Pershing VA Medical Center. The Facebook post references a…

Outcome: 1/6/13: While this was not done with malicious intent, the employee posted more information about the Veteran than was discussed on the YouTube video (where the Veteran himself provided the information: this was a video recorded for Military TV cable…

Issue: Veteran A received Veteran B's product and product label. Veteran A tried to mail the product to Veteran B, but it would have cost him money so Veteran A returned it to the Pharmacy. The Privacy Officer (PO) is unsure…

Outcome: 11/18/13: Veteran B will receive a HIPAA letter of notification.…

Issue: On Saturday 10/26/13, an appointment list was printed to a printer where Veterans had access to it without a staff member being in the room. This is a telephone clinic and the patient is here in Poplar Bluff and the…

Outcome: 11/06/13: A provider found the information face down on the printer, it was printed 5 days earlier. There are no cameras in the area. The information did not look like it was disturbed but there is no real way to…

Issue: A Veteran called in today to report he received an envelope that contained his medication list that included full name, full SSN and data of birth. The envelope was unsealed and the glue had not been moistened to seal. On…

Outcome: 10/08/13: The Veteran will be sent a letter offering credit protection services due to full SSN being exposed.…

Issue: VA employee mis-faxed a request for a Home Health Agency to visit a Veteran's home. The Fax went to the general public and that person called in to let us know what she had received. VA employee has since learned…

Outcome: 09/16/13: Veteran A will be sent a letter offering credit protection services.…

Issue: A Veteran reported that his medical records were given to the Christian Restoration Center, (contracted residential care facility) without his authorization. He saw his medical records in the hand of the owner of the facility. The information disclosed was the…

Outcome: 08/21/13: The Veteran will receive a letter offering credit protection services.…

Issue: Veteran A came to the Release of Information office to get a copy of his records, but also presented a letter that he had received from our facility. The first page was about his up and coming appointment and the…

Outcome: 06/27/13: One Veteran will be sent a letter offering credit protection services.…