Manchester VA Medical Center

Issue: A Veteran called and reported that he received another Veteran's appointment list attached with their appointment list.

Outcome: 03/12/15: The Incident Resolution Service Team has determined that Veteran A will be sent a notification letter.…

Issue: Veteran A called and said that he received Veteran B's discharge instructions from the Urgent Care Department with his instructions. The information included Veteran B's full name and full Social Security number. Veteran A will return this paperwork on 01/29/15…

Outcome: 01/22/15: The Incident Resolution Service Team has determined that Veteran A will be sent a letter offering credit protection services.…

Issue: A Veteran called the Call Center and informed them that the Portsmouth Community-Based Outpatient Clinic (CBOC) handed him Veteran B's appointment list. Veteran A will mail the paperwork back to the clinic The PO is waiting for the Veteran to…

Outcome: 02/18/15: The Incident Resolution Service Team has determined that Veteran B will be sent a HIPAA notification letter due to Protected Health Information (PHI) being disclosed.…

Issue: The Patient Advocate turned in paperwork that was given to the wrong Veteran. The paperwork included full name, last 4 digits of the Social Security number, date of birth, and Continuous Positive Airway Pressure (CPAP) report.…

Outcome: my The Incident Resolution Service Team has determined that Veteran B will be sent a letter offering credit protection services.…

Issue: Veteran A called the Privacy Officer (PO) and informed her that he received Veteran B's Radiology Report stapled to his report.

Outcome: 12/17/14: The Incident Resolution Service Team has determined that Veteran B will be sent a HIPAA notification letter due to Protected Health Information (PHI) being disclosed.…

Issue: Veteran A was handed Veteran B's take home report. The information included full name, full Social Security Number, medications, lab results, and date of birth.…

Outcome: 12/05/14: The Incident Resolution Service Team has determined that Veteran B will be sent a letter offering credit protection services.…

Issue: A Veteran returned mail that was to his address, but the patient's name was not his. An employee changed the address of the correct Veteran to the wrong Veteran's address. The address will be corrected and the information will be…

Outcome: 11/06/14: The Incident Resolution Service Team has determined that Veteran A will be sent a notification letter.…

Issue: A Veteran called the Privacy Officer to let her know that he received another Veterans lab results in the mail. The Privacy Officer asked the Veteran to bring the information back on his next appointment which is 11/04/14.…

Outcome: 11/03/14: The Incident Resolution Service Team has determined that Veteran B will be sent a HIPAA notification letter due to Protected Health Information (PHI) being disclosed.…

Issue: A Provider had a meeting last Friday in the training and education room and left paperwork on 2 patients sitting in this room. It was found on Tuesday by a VA employee and handed into the Business Officer and reported…

Outcome: 10/22/14: The Incident Resolution Service Team has determined that two (2) Veterans will be sent letters offering credit protection services due to full name and date of birth being exposed.…

Issue: Veteran A informed the Privacy Officer (PO) that he received Veteran B's lab results in the mail in error. He will return the information directly to the PO. The information included full name, address, and lab results.…

Outcome: 10/22/14: The Incident Resolution Service Team has determined that Veteran B will be sent a HIPAA notification letter due to Protected Health Information (PHI) being disclosed.…