Manchester VA Medical Center

Issue: A Veteran presented to the SAC phlebotomy area to be drawn for his INR. He stated that he found out that he need to fast from another Employee via Facebook. The employee asked him for his last name and last…

Outcome: 10/09/14: The Incident Resolution Service Team has determined the Veteran will be sent a HIPAA notification letter due to Protected Health Information (PHI) being disclosed.…

Issue: A Veteran went to the Pharmacy to pick up his prescription and found out that the technician handed his medication to another Veteran with the same last name. The Pharmacy called this Veteran at home and asked him to bring…

Outcome: 10/06/14: The Incident Resolution Service Team has determined that Veteran B will be sent a HIPAA notification letter due to Protected Health Information (PHI) being disclosed.…

Issue: A Provider was notified that one of their Veterans was mailed a letter which included another Veterans information. The Veteran will be notified to return this information to the Privacy Officer. The only information that was released was full name,…

Outcome: 09/25/14: The Incident Resolution Service Team has determined that the Veteran will be sent a notification letter.…

Issue: Narcotic's inspector sent a list through the interoffice envelope and this information did not reach the destination. This list had 6-8 patients on the list which included the full name and medications.…

Outcome: 09/25/14: The Incident Resolution Service Team has determined that Veteran B will be sent a HIPAA notification letter due to Protected Health Information (PHI) being disclosed.…

Issue: A provider lost an appointment list and realized that it was not available after their last patient. The provider called the patient at home and they found the list in their paperwork. They will return the paperwork to the provider.…

Outcome: 09/24/14: The Incident Resolution Service Team has determined that sixteen Veterans will be sent a notification letter.…

Issue: A Veteran received their sister's medications in the mail. The Provider entered the orders on both Veterans by mistake.…

Outcome: 08/14/14: The Incident Resolution Service Team has determined that the sister will be sent a notification letter.…

Issue: A Veteran called and stated that he received another Veteran's narcotics in the mail. The information included was full name, address, medications and instructions.…

Outcome: 07/24/14: The Incident Resolution Service Team has determined that Veteran B will be sent a HIPAA notification letter due to Protected Health Information (PHI) being disclosed.…

Issue: Veteran A left a message on the Privacy Officer's (PO) phone stating that he/she were handed Veteran B's information, including Veteran B's name and full SSN.

Outcome: 07/21/14: The Incident Resolution Service Team determined that that veteran B will receive a letter offering credit protection services.…

Issue: A Veteran called and left a voicemail on the Privacy Officer's (PO) phone letting her know that he received Veteran B's appointment letter in the mail.

Outcome: 07/14/14: The Incident Resolution Service Team has determined that Veteran B will be sent a notification letter.…

Issue: An Attorney called the Congressional Office and told them his client received another Veteran's information with his records. The records contained Veteran B's name, address and full SSN. The VA is unclear as to whether or not it was VARO…

Outcome: 07/14/14: The Incident Resolution Service Team has determined that Veteran B will be sent a letter offering credit protection services.…