Manchester VA Medical Center

Issue: On 12/13/13, a Veteran called the after hours call center to report that he had received another Veteran's radiology information on a disc. The other patient had a similar name.…

Outcome: 12/17/13: Veteran B will be sent a letter offering credit protection services.…

Issue: The Eligibility Department sent a letter to a Veteran and the SSN was in the window part of the envelope. The SSN was accidently put in where the address should have been. The letter was sent back to the VA…

Outcome: 12/16/13: Veteran A will be sent a letter offering credit protection services.…

Issue: Veteran A called the call center and told the call center that he/she had recieved another Veteran's letter with his/her result letter. The Veteran was told to destroy this document. The Provider was notified to inform the Provider of this…

Outcome: 10/16/13: Veteran B will be sent a notification letter.…

Issue: A Veteran patient reported to another department that he had received the wrong patient's information. This information has not been forwarded to the Privacy Officer (PO) as of yet.…

Outcome: 09/24/13: Awaiting updated information from the PO. 09/30/13: Information has not been received by the PO yet. 10/23/13: Paperwork received by PO from the department that received it from the patient. The PO indicates that name, date of birth, full…

Issue: A Veteran left a message on the Privacy Officer's voicemail on 8/28/13 after hours stating that he received his appointment letter with another Veteran's appointment letter.

Outcome: 08/29/13: One Veteran will be sent a notification letter.…

Issue: Veteran A was seen in the Urgent Care on 8/11/13 and was handed information on Veteran B. The information that was on the discharge instructions was full name, full Social Security Number, date of birth, Medications and diagnosis.…

Outcome: 08/15/13: Veteran B will be sent a letter offering credit protection services.…

Issue: The National Guard called the Privacy Officer to let her know that they received information on a female Veteran and also received information on a male Veteran. The information contained the full Social Security number, full name, diagnosis, medication and…

Outcome: 08/14/13: The Veterans will receive a letter offering credit protection services.…

Issue: Veteran A was sent an appointment for a Compensation and Pension (C&P) exam that was intended for Veteran B. Both patient had the same first and last name. Someone entered the address on the wrong Veteran in 2011.…

Outcome: 08/09/13: Veteran B will be sent a general notification letter.…

Issue: Two medications were shipped to the wrong Veteran. Both Veterans have the same last name, but different first names. Someone at the Florida VA entered a temporary address into the wrong Veteran's name. The Veteran who received the information was…

Outcome: 08/08/13: One Veteran will be sent a letter of notification.…

Issue: A Veteran filled out a 10-10EZ and forgot to sign the paperwork. Eligibility mailed this form back to the Veteran for his signature. The Veteran never received this form back in the mail. The wife's full SSN was also on…

Outcome: 06/28/13: Both the Veteran and spouse will be offered credit protection services.…