Manchester VA Medical Center

Issue: A Veteran's daughter-in-law contacted the AOD and stated that her father-in-law received another Veteran's prescriptions in the mail. The name was very similar. The Eligibility clerk changed the address and telephone number on the wrong Veteran.…

Outcome: 06/22/15: The Incident Resolution Service Team has determined that Veteran B will be sent a HIPAA notification letter due to Protected Health Information (PHI) being disclosed.…

Issue: The Release of Information (ROI) clerk faxed information to an outside provider. Included with the correct information was another Veteran's information. The information included full name and last 4 digits of the Social Security Number. Once she realized she had…

Outcome: 06/22/15: The Incident Resolution Service Team has determined that there was a policy violation. No data breach has occurred.…

Issue: A Veteran called to let the Privacy Officer (PO) know that he received another Veteran's name and partial SSN on his letter for an appointment that was supposed to be his. The Medical Support Assistant (MSA) selected the wrong Veteran…

Outcome: 06/16/15: The Incident Resolution Service Team has determined that the Veteran whose name and partial SSN was disclosed will be sent a HIPAA notification letter.…

Issue: The Call Center reported that Veteran A stated that he received Veteran B's appointment letter with his letter.

Outcome: 05/15/15: The Incident Resolution Service Team has determined that Veteran B will be sent a HIPAA notification letter due to Protected Health Information (PHI) being disclosed.…

Issue: Veteran A called the Privacy Officer (PO) and informed her that he received Veteran B's consult approval letter in the mail. He will be bringing it to the PO this afternoon.…

Outcome: 05/05/15: The Incident Resolution Service Team has determined that Veteran B will be sent a HIPAA notification letter due to Protected Health Information (PHI) being disclosed.…

Issue: Veteran A called and told the Call Center that he had received Veteran B's appointment letter along with his own appointment letter.

Outcome: Data not available.

Issue: Upon review of a Sensitive Patient Access Report (SPAR), the Privacy Officer (PO) found a Provider accessed a Veteran's records and states that if she accessed them, could have been an error because she had the wrong last 4 digits…

Outcome: 04/15/15: The Incident Resolution Service Team has determined that there was a privacy violation, but no data breach has occurred, as this was done in error. No malicious intent was invovled.…

Issue: Veteran A received Veteran B's appointment list at the time of the check-out process. Veteran A returned this information to the Privacy Officer (PO).…

Outcome: Data not available.

Issue: Veteran A called the Privacy Officer (PO) and explained that he had received Veteran B's appointment letter along with his appointment letter. He will mail it directly back to the PO per the request of the PO.…

Outcome: 03/13/15: The Incident Resolution Service Team has determined that Patient B will be sent a letter offering credit protection services.…

Issue: Veteran A received Veteran's B Non-VA care letter. Veteran A returned the letter to the Patient Advocate, who turned it over to the Privacy Officer (PO).

Outcome: 03/13/15: The Incident Resolution Service Team has determined that Patient B will be sent a letter offering credit protection services.…