Manchester VA Medical Center

Issue: The PO received a call from the Patient advocate to come to her office. She had a patient that was upset that he received another patients information on routing slip. He said that he was given this slip by a…

Outcome: Data not available.

Issue: Veteran A received Veteran B appointment reminder letter. This had veteran's B full name, address, and the appointment date and time. Veteran A return the letter to the Facility the very next day from receiving the letter.…

Outcome: 05/29/14: The Incident Resolution Team has determined that Veteran B will be sent a HIPAA notification letter due to Protected Health Information (PHI) being disclosed.…

Issue: Veteran A received Veteran B's lab results. He was instructed to send the information back to the Privacy Officer. The Supervisor was notified to send the Veteran another letter.…

Outcome: 05/28/14: The Incident Resolution Team determined that Veteran B will receive a HIPAA letter of notification, since his lab result were compromised.…

Issue: A Supervisor brought to the Privacy Officer a possible breach on a Veteran/Employee who had expired. It was stated that there might be several people looking into the Veteran/Employees record inappropriately. The Privacy Officer is investigating the allegations.…

Outcome: 05/09/14: After pulling the Sensitive Access list which 6 employees had entered this record inapproprately - 2 of these employees were from CPAC, so the information was forwarded to the appropriate Supervisor. All Supervisors of these employees were informed and…

Issue: A Veteran received his information along with another Veteran's authorization for Fee Basis Dental. He returned the Authorization to the Manager of Fee Basis. The information included the full name, last four of the Social Security number, address, and dental…

Outcome: 04/14/14: The Incident Resolution Team has determined that Veteran B will be sent a HIPAA notification letter due to Protected Health Information (PHI) being disclosed.…

Issue: A Veteran checked out and asked for a copy of his appointment list. The check-out clerk did not change the last person's name on the computer so they enter Veteran A's appointment on Veteran B's record. The check-out clerk handed…

Outcome: 03/20/14: The Incident Resolution Team has determined that Veteran B will be sent a HIPAA notification letter due to Protected Health Information (PHI) being disclosed.…

Issue: Veteran A received Veteran B's letter containing his lab results. Veteran A was asked to mail it back to the Privacy Officer.…

Outcome: 03/20/14 The Incident Resolution Team (IRT) determined that veteran B will receive a HIPAA letter of notification.…

Issue: Veteran A received Veteran B's lab results along with his own. Veteran A returned the other Veterans lab work to the Release of Information department.…

Outcome: TRUE The Incident Resolution Team has determined that Veteran B will be sent a HIPAA notification letter due to Protected Health Information (PHI) being disclosed.…

Issue: A provider handed Veteran A the lab report for Veteran B. Once he found out he called the patient immediately and asked him to bring the information back to him on his next visit. The patient did not bring the…

Outcome: 01/31/14: The Veteran whose information was disclosed will be sent a letter offering credit protection services.…

Issue: The Privacy Officer received a call from a Veteran who received another Veteran's appointment letter. They were asked to either mail the information back to the Privacy Officer or physically bring the letter and hand it into the Privacy Officer.…

Outcome: 01/17/14: The Veteran will be sent a notification letter.…