Phoenix Regional Benefit Office

Issue: Veteran A received her notification letter and Veteran B's notification letter. Veteran A returned Veteran B's notification to our office. Veteran B's notification letter contained his name, address, medical conditions, and his claim number. Veteran Bs claims number is not…

Outcome: 08/06/14: The Incident Resolution Service Team determined that Veteran B will receive a general notification letter.…

Issue: A Vocational Rehabilitation counselor accidentally released Veteran A's SSN to Veteran B in a purchase order form. He attempted to recall the message and then contacted Veteran B who was in receipt of the PII. Veteran B informed the Vocational…

Outcome: 07/28/14: The Incident Resolution Service Team has determined that Veteran A will be sent a letter offering credit protection services.…

Issue: Veteran A received his recent award notification letter, which contained an additional page belonging to Veteran B. The document contained Veteran B's SSN, DOB, active duty periods. Veteran A stated he would return the information.…

Outcome: 07/25/14: The Incident Resolution Service Team has determined that Veteran B will be sent a letter offering credit protection services, as his full SSN was disclosed.…

Issue: Veteran A received Veteran B's rating decision. The rating decision contained Veteran B's name, full SSN, dates of service, and a list of medical conditions. Veteran A returned the rating decision to Release of Information (ROI).…

Outcome: 07/23/14: The Incident Resolution Service Team determined that Veteran B will receive a letter offering credit protection services.…

Issue: The ex-spouse of Veteran A received an income verification letter. The letter contained the Veteran's full name, SSN and benefit amount. The ex-spouse returned the letter to the (Regional Office RO).…

Outcome: 07/17/14: The Incident Resolution Service Team determined that Veteran A will receive a letter offering credit protection services.…

Issue: Veteran A received a notification letter and attached to his letter was a ratings decision that belongs to Veteran B. The rating decision contained Veteran B's, SSN, Full Name, Medical condition, Diagnostics, military service and branch of service. Veteran returned…

Outcome: 06/23/14: The Incident Resolution Service Team has determined that Veteran B will be sent a letter offering credit protection services.…

Issue: Veteran A received Veteran B's notification letter. Both Veterans had the same address in our system. Veteran B's address has been change to reflect his address.…

Outcome: 05/30/14: The Incident Resolution Team has determined that Veteran B will be sent a letter offering credit protection services, as his full SSN was disclosed.…

Issue: Veteran A received his notification letter. In the body of his notification letter he had Veteran B's SSN. Veteran A returned the letter to ROI.…

Outcome: 05/30/14: The Incident Resolution Team has determined that Veteran B will be sent a letter offering credit protection services.…

Issue: Veteran A received Veteran B's notification letter. Veteran A took the letter to his Power of Attorney (POA). The POA sent Veteran B's back to Release of Information.…

Outcome: 05/12/14: The Incident Resolution Team has determined that Veteran B will be sent a letter offering credit protection services.…

Issue: PCT mailed a service verification letter belonging to a Veteran to the surviving spouse of another Veteran. The surviving spouse took the letter the funeral home, and they mailed the letter to the Veteran. After the Veteran received his letter…

Outcome: 05/12/14: The Incident Resolution Team has determined that Veteran B will be sent a letter offering credit protection services.…