Phoenix Regional Benefit Office

Issue: The daughter of deceased Veteran A received an 0820 in the mail with a note stating wrong SSN. The SSN on the 0820 belongs to Veteran B, who is still alive.

Outcome: 01/22/14: Veteran B will be sent a letter offering credit protection services.…

Issue: Veteran A received Veteran B's medical records in his claim file, which included Veteran B's, SSN, DOB, medical condition, dates of service. Veteran A returned the info to the Regional Office.

Outcome: 01/07/14: Veteran B will receive a letter offering credit protection services.…

Issue: Veteran A called the NCC and stated he received Veteran B's notification letter with Veteran B's file number and address (file number not SSN). Veteran A stated he is sending Veteran B's notification letter back to ROJ.

Outcome: 12/30/13: Veteran B will be sent a general notification letter.…

Issue: Veteran A and his power of attorney (VFW) were sent a hearing letter containing Veteran B's name and SSN only. The power of attorney returned the letters to VA. New letters have been sent.…

Outcome: 12/23/13: Veteran B will be sent a letter offering credit protection services.…

Issue: Lawyer A received Lawyer B's Compensation and Pension (C&P) exam, along with the instruction for the C&P exam which contained the name, address, phone number and SSN. Lawyer A returned the info to the Regional Office (RO).…

Outcome: 12/20/13: The affected individual will be offered credit protection services.…

Issue: Veteran A, received Veteran B VETSNET Compensation and Pension Award, which contained the following information: Veteran B's name, address, SSN, date of birth, Power of Attorney information, and benefit amount.

Outcome: Data not available.

Issue: Veteran A received Veteran B's award print out, which contains the following information: Veteran B's Branch of service, EOD, RAD, Char Discharge, Bank account number, routing number, Banks name, DOB, Gender, retirement pay amount, SSN and award amount. In addition…

Outcome: 12/23/13: One Veteran and his spouse will be sent a letter offering credit protection services. The minor children will be offered web crawling services.…

Issue: CityScape, found some financial documents left behind when the Regional Loan Center moved out of their building last March. There were a total of seven documents which included, Certificate of Eligibility (COE) and Indebtedness Letter applications with PII on them…

Outcome: 11/18/13: These documents were left out of VA control for months. All seven individuals will be offered credit protection services.…

Issue: Veteran A received his notification letter and ratings decision with a pre-printed 21-686c, belonging to Veteran B. The 686c contained Veteran B's SSN and Full Name. Veteran A called and report this VA National Call Center in 2011. 0820 was…

Outcome: 11/07/13: Veteran B will receive a letter offering credit protection services.…

Issue: A Veteran called the National Call Center to check the status of his claim. While going over the status with the Veteran, It was noted by the Veteran, that we sent the letter to the wrong address. The Veterans address…

Outcome: 10/07/13: Veteran B will be sent a letter offering credit protection services.…