Phoenix Regional Benefit Office

Issue: Veteran A received Veteran B and Veteran Cs notification letter. The letter contained Veteran B and Veteran Cs full name, address, SSN, and medical conditions.…

Outcome: 04/22/14: The Incident Resolution Team has determined that Veteran B and C will be sent letters offering credit protection services due to full SSN being disclosed.…

Issue: Veteran A received Veteran B's income letter. The income letter contained Veteran B's address, first and last name, monthly income amount, and his Social Security number as his file number.…

Outcome: 04/02/14: The Incident Resolution Team (IRT) determined that Veteran B will receive a letter offering credit protection services since his full SSN was compromised.…

Issue: Veteran A received his award letter and rating decision letter. Veteran A's rating decision contained 11 pages of Veteran B's rating decision information. Which contained Veteran B's SSN, Service dates, and medical information.…

Outcome: 03/31/14: The Incident Resolution Team has determined that Veteran B will be sent a letter offering credit protection services.…

Issue: A Widow's sister called to report that she received a letter from Phoenix RO with another Veteran's file number and name on it.

Outcome: 03/31/14: The Incident Resolution Team has determined that Veteran A will be sent a letter offering credit protection services.…

Issue: Veteran A received Veteran B's ratings decision. Which contained veteran B's file number (not SSN), list of medical condition benefit were granted for, and evidence used to make the decision

Outcome: 03/04/14: The Incident Resolution Team has determined that Veteran B will be sent a notification letter.…

Issue: Widow A received a VA letter and a Death Certificate belonging to Widow B. The Power of Attorney returned the documents to VA Regional Office in Phoenix.…

Outcome: 03/04/14: The Incident Resolution Team has determined that the Widow of Veteran B will be sent a next of kin notification letter.…

Issue: Veteran A received a ratings decision that belonged to Veteran B. The ratings decision contained Veteran B's full name, SSN, and medical conditions. Veteran A's Privacy Officer returned the documents to our office.…

Outcome: 02/11/14: Veteran B will be sent a letter offering credit protection services.…

Issue: Veteran A came into our office to report that he received medical documents that were supposed to be returned to Veteran B. Veteran A brought in one of the documents, but the rest are still an his custody. The document…

Outcome: 02/05/14: Veteran B will receive a letter offering credit protection services. OIG is sending someone over to Veteran A's house to recover our documents. The Privacy Officer (PO) from the Regional Office reviewed Veteran A's hard copy record. He is…

Issue: Veteran A received an application and mixed in with the application was Veteran B's summary of benefits letter. The summary of benefits letter contained veteran B's claim number (not SSN), first and last name, dates of services, benefit amount, and…

Outcome: 01/28/14: Veteran B will be sent a general notification letter.…

Issue: Veteran A received a notification letter, that contained Veteran B' SSN, last name, first letter of his first name, and middle initial.

Outcome: 01/23/14: Veteran B will be sent a letter offering credit protection services.…