Phoenix Regional Benefit Office

Issue: The Privacy Officer (PO) received a Report of Contact from the call center informing him of a privacy violation. The PO contacted the Veteran who received the information. Veteran A stated he was driving and was returning the information. Veteran…

Outcome: 02/18/15: The Incident Resolution Service Team has determined that Veteran B and his oldest son will be offered credit protection services. Veteran B's other (minor) children will be entered into the VA contractor's credit watch monitoring database.…

Issue: Veteran A received his rating notification letter, and his rating decision. Attached to the back of his rating decision was the front page to Veteran Bs rating decision which contained Veteran Bs SSN, military service dates, decision, evidence used, first,…

Outcome: 12/02/14: The Incident Resolution Service Team has determined that Veteran B will be sent a letter offering credit protection services.…

Issue: Veteran A received Veteran B's notification letter. Veteran B's notification letter was for entitlement for retroactive payment for Concurrent Retirement and Disability Payment (CRDP). The contained Veteran B's name, address, file number which is not his SSN, the retro amount,…

Outcome: 11/24/14: The Incident Resolution Service Team has determined that Veteran B will be sent a general notification letter due to Protected Health Information (PHI) being disclosed.…

Issue: Veteran A received a notification letter. Attached to his notification letter was a letter addressed to Veteran B's Doctor for release of medical records. Veteran B's letter contained his DOB, SSN, File number, medical conditions, first, and last name. Veteran…

Outcome: 11/24/14: The Incident Resolution Service Team has determined that Veteran B will be sent a letter offering credit protection services.…

Issue: Veteran A received her 5103 Notification letter. Attached to her letter was a generated award that belong to Veteran B. The award contained Veteran B's full name, Full SSN, address, service dates, DOB, payment address, branch of service and his…

Outcome: 11/18/14: The Incident Resolution Service Team has determined that Veteran B will be sent a letter offering credit protection services.…

Issue: Veteran A received a notification letter containing Veteran B's SSN, and Last name, and first and middle Initial. Veteran A is not sure what he did with the letter.…

Outcome: 09/15/14: The Incident Resolution Service Team has determined that Veteran B will be sent a letter offering credit protection services.…

Issue: Veteran A received a notification letter. The letter contained the last name, first initial middle initial, and SSN belonging to Veteran B. I spoke with veteran A, he stated he destroyed the letter.…

Outcome: 09/09/14: The Incident Resolution Service Team has determined that Veteran B will be sent a letter offering credit protection services due to full SSN being disclosed.…

Issue: Veteran A and Veteran B both have the same name, but different middle names. We received a 27-0820 from the Philadelphia, NCC, which had Veteran B's SSN. We sent DTA 5103 letter to Veteran A with Veteran Bs SSN. Veteran…

Outcome: 09/10/14: The Incident Resolution Service Team has determined that Veteran B will be sent a letter offering credit protection services.…

Issue: Vocation Rehabilitation and Employment Counselor emailed a 28-1905 Authorization and Certification of Entrance or Reentrance Into Rehabilitation and Certification of Status application, containing Veteran As Name, address, and last four of his SSN to Veteran B. The Counselor contacted Veteran…

Outcome: 08/27/14: The Incident Resolution Service Team determined that Veteran A will receive a general notification letter based on the data elements erroneously disclosed.…

Issue: A claim was inadvertently established under the wrong Veterans file number. It was caught and cancelled, but Veteran A received Veteran Bs claim number and SSN. Veteran A and Veteran B have the exact same name. Veteran A was contacted.…

Outcome: 08/18/14: The Incident Resolution Service Team has determined that Veteran B will be sent a letter offering credit protection services.…