Phoenix Regional Benefit Office

Issue: Veteran A received, Veteran B's benefits letter and Veteran C's informal claim letter. Veteran B's letter contained his address, disability percentage, and disability amount. Veteran C's letter contained Veteran A's address only. Veteran C's file number, which was not his…

Outcome: 10/07/13: Veteran B and C will be sent a general notification letter.…

Issue: Veteran A received Veteran B's letter. The letter contained Veteran B's name, file number (not SSN), address, and disabilities. Veteran A shredded Veteran B's letter.…

Outcome: 09/23/13: Veteran B will be sent a letter offering credit protection services.…

Issue: Veteran A received Veterans B, notification letter with a proposed removal of Veteran Bs dependent wife from his award. The notification letter contained the following information. Veteran Bs, first and last name, spouses first name, his address, full SSN, and…

Outcome: 09/16/13: Veteran B will be sent a letter offering credit protection services.…

Issue: Veteran A received Veteran B's disability letter. The letter contained the name, address, disability percentage, and the amount that Veteran B receives. Veteran A returned the letter to the Regional Office.…

Outcome: 09/09/13: Veteran B will be sent an offer for credit monitoring services as his full SSN was also disclosed.…

Issue: Veteran A received an Award letter. In the body of the award letter on page 3, it contained the fully SSN belonging to Veteran B. No other information belonging to veteran B was provided to Veteran A.…

Outcome: 08/29/13: Veteran B will be sent a letter offering credit protection services.…

Issue: Veteran A received Veteran B's Summary of Benefits letter. Veteran A is returning the Summary of Benefits letter to FOIA.…

Outcome: 08/02/13: Veteran B will be sent a general notification letter due to benefits information being disclosed.…

Issue: Veteran As attorney (POA) contacted our office and informed us that he received a Statement Of The Case (SOC) with Veteran As name on the front of the SOC and another Veterans name on the top of the rest of…

Outcome: 07/03/13: Due to full SSN being disclosed, Veteran B will be sent a letter offering credit protection services.…

Issue: Veteran A received Veteran B's Certificate of eligibility for home loan. Veteran A returned Veteran B's, Certificate of eligibility to our office. The Certificate contains; Veteran B's First and last name, VA loan number, the loan amount, branch of service,…

Outcome: 06/28/13: Veteran B will be sent a general notification letter.…

Issue: Veteran A had a letter addressed to Veteran B in his file from March 23, 2013. Veteran A and B both have the same last name but different first names. Veteran A received Veteran B's name, address, and file number.…

Outcome: 06/26/13: Veteran B will be sent a general notification letter.…

Issue: Veteran A's Service Treatment Records were mailed to the Ohio National Guard's Medical Clinic. The Medical Clinic had requested Veteran's B's medical records. They have returned Veteran A's medical record.…

Outcome: 06/19/13: Veteran A will receive a letter offering credit protection services.…