VA Northern Indiana Health Care System

Issue: Veteran A was handed the wrong medication at the Pharmacy window. When he realized it, he brought the medication back the next day. He had not taken any of the medication. The brown bag had Veteran B's name and address.…

Outcome: 06/11/15: The Incident Resolution Service Team has determined that Veteran B will be sent a HIPAA notification letter due to Protected Health Information (PHI) being disclosed.…

Issue: Veteran A received a copy of his request for Outpatient Services and also a copy of Veteran B's. Veteran A returned Veteran B's copy to the facility and it was routed to the Privacy Officer (PO).…

Outcome: 06/11/15: The Incident Resolution Service Team has determined that Veteran A will be sent a notification letter.…

Issue: Veteran A received his test results notification letter and letters for 2 other Veterans. The letters were taken to a Community Based Outpatient Clinic (CBOC) and they mailed them to the Privacy Officer (PO).…

Outcome: 06/11/15: The Incident Resolution Service Team has determined that two Veterans will be sent a HIPAA notification letter due to Protected Health Information (PHI) being disclosed.…

Issue: Veteran A received a copy of Veteran B's test results notification letter along with his own results. Veteran B's letter was returned to the facility and then routed to the Privacy Officer (PO).…

Outcome: 06/11/15: The Incident Resolution Service Team has determined that Veteran B will be sent a HIPAA notification letter due to Protected Health Information (PHI) being disclosed.…

Issue: Veteran A received Veteran B's test results notification letter along with his own. The letter was taken to a Community Based Outpatient Clinic (CBOC) and they mailed it to the Privacy Officer (PO).…

Outcome: 06/11/15: The Incident Resolution Service Team has determined that Veteran B will be sent a HIPAA notification letter due to Protected Health Information (PHI) being disclosed.…

Issue: Veteran A received a copy of Veteran B's test notification results along with his own. The envelopes were stuck together.…

Outcome: 06/11/15: The Incident Resolution Service Team has determined that Veteran B will be sent a HIPAA notification letter due to Protected Health Information (PHI) being disclosed.…

Issue: Veteran A received his test results letter and there were letters in his envelope for 4 other Veterans. Veteran A returned all letters to the Privacy Officer (PO). The letters all had Veterans' names, addresses, tests results and diagnoses.…

Outcome: 06/11/15: The Incident Resolution Service Team has determined that four Veterans will be sent a HIPAA notification letter due to Protected Health Information (PHI) being disclosed.…

Issue: Veteran A received a request for, and authorization to, release medical records and a health information form for Veteran B. The form had Veteran B's name, address, and full Social Security Number. Veteran A called in and mailed the form…

Outcome: 06/11/15: The Incident Resolution Service Team has determined that Veteran B will be sent a letter offering credit protection services.…

Issue: Veteran A received a copy of Veteran B's non-VA Care letter denying services. A letter giving the Veteran appeal rights and a blank statement in support of claim form was also sent. The letter had Veteran B's name and the…

Outcome: 06/11/15: The Incident Resolution Service Team has determined that Veteran B will be sent a HIPAA notification letter due to Protected Health Information (PHI) being disclosed.…

Issue: Veteran A received four pages of Veteran B's progress notes in the mail. The progress notes had Veteran B's name, diagnosis, medications, lab results, date of service. Veteran A talked with the Privacy Officer (PO) and mailed the information back…

Outcome: 06/11/15: The Incident Resolution Service Team has determined that Veteran B will be sent a HIPAA notification letter due to Protected Health Information (PHI) being disclosed.…