C.W. Bill Young VA Medical Center

Issue: A Release of Information (ROI) clerk mismailed Veteran B's medical records to Veteran A. Veteran A returned the records to the facility. Portions of the record were in paper format, others were on disc.…

Outcome: 11/06/14: The Incident Resolution Service Team has determined that Veteran B will be sent a letter offering credit protection services.…

Issue: Veteran A received his appointment letter in the mail. Also included in the envelope was Veteran B's appointment letter.

Outcome: 10/27/14: The Incident Resolution Service Team has determined that Veteran B will be sent a notification letter.…

Issue: Veteran states he received a verification letter in an unsealed envelope through the mail.

Outcome: 10/20/14: The Incident Resolution Service Team has determined that there was a potential policy violation. While there was the potential for an unauthorized access/disclosure of data, it has been determined that the only persons who could have seen the Veteran's…

Issue: Veteran A received Veteran B's radiology images and reports in the mail.

Outcome: 10/14/14: The Incident Resolution Service Team has determined that Veteran B will be sent a HIPAA notification letter due to Protected Health Information (PHI) being disclosed.…

Issue: A VBA Employee/Veteran who works as a loan specialist reported concerns that a VHA employee inappropriately accessed/used information out of their medical record. The VHA employee contacted the VBA employee both at work and home to seek assistance with personal…

Outcome: Data not available.

Issue: Veteran A reported to the Lee County Healthcare Center that he received a Veteran B's Veteran Health Identification Card (VHIC) by mail in error. The envelope was addressed to the other Veteran who bares the same first and last name.…

Outcome: 09/25/14: The Incident Resolution Service Team has determined that the family of Veteran B will be sent a next of kin notification letter.…

Issue: On September 18, 2014, Veteran A left a voice message for VA Employee A. Veteran A alleged VA Employee B warned him that Veteran B has HIV, because Veteran B was borrowing Veteran As can openers, knives and utensils. The…

Outcome: 09/19/14: The Privacy Officer has been unable to contact Veteran A and Employee B is deceased. 09/29/14: The Incident Resolution Service Team has determined that Veteran B will be sent a HIPAA notification letter due to Protected Health Information (PHI)…

Issue: Veteran A states he had a C&P exam on September 13, 2014. The Dr. came to the waiting room to escort him to the examination room. When they got to the Dr.'s office the door was shut and locked. The…

Outcome: 09/22/14: The C&P clerk confirmed the doctors child and babysitter were in room 144-B while the doctor performed Veteran As C&P examination in room 144-A. The rooms have an adjoining interior door. It was further determined that a total of…

Issue: While conducting an authorization/third party request audit, the Privacy Office discovered a request from a record retrieval service (on behalf of an insurance company) with an electronic signature for Veteran A. The request was processed by the Release of Information…

Outcome: 09/15/14: The authorization had an electronic signature for Veteran A instead of Veteran A's wet signature. Electronic signatures are not valid. Wet signatures required to authenticate signature authority for the disclosure. The Incident Resolution Service Team determined that the Veteran…

Issue: Veteran A received his appointment letter in the mail. Also in the envelope was Veteran B's scheduling letter.

Outcome: 09/11/14: The Incident Resolution Service Team has determined that Veteran A will be sent a notification letter.…