Mountain Home VA Medical Center

Issue: A Community-Based Outpatient Clinic (CBOC) received a call from Veteran A stating that he received an appointment letter for Veteran B in the same envelope as his.

Outcome: 01/07/15: The Incident Resolution Service Team has determined that Veteran B will be sent a HIPAA notification letter due to Protected Health Information (PHI) being disclosed.…

Issue: The Chief Optometry called the Privacy Officer (PO) stating that he had received mail back from the Veteran stating that it had been mailed to the wrong Veteran.

Outcome: 01/07/15: The Incident Resolution Service Team has determined that Veteran B will be sent a HIPAA notification letter due to Protected Health Information (PHI) being disclosed.…

Issue: Veteran called stating that he had received form 10-5345 ROI. The addressed envelope was correct and sent to him. However, on the inside form, was another Veteran's name and phone number. He stated that he felt the mishap occurred that…

Outcome: 11/06/14: The Incident Resolution Service Team has determined that the Veteran will be sent a HIPAA notification letter.…

Issue: A housekeeper was sorting through the paper recycling bins in the parking lot and found a stack of papers containing patient names, SSNs, dates of birth and a list of medications.

Outcome: 10/17/14: The paper recycling bins were in the parking lot because that is where city employees pick up and empty them. The housekeeping staff roll the recycle bins out the back dock once a week to be emptied by the…

Issue: Secretary Prosthetics was checking eOPF prior to clearing station for retirement on Friday August 29, 2014. She noticed that another employee's performance review was in her records. She contacted this PO as she walked thru clearance.…

Outcome: 09/03/14: The Incident Resolution Service Team has determined that there was a policy violation. While there was an unauthorized access/disclosure of data, it has been determined that the incident has a low probability of a risk of compromise.…

Issue: Veteran A had a post discharge encounter with the provider. He stated that when he received his discharge papers on the date of discharge, 06/27/14, that he also received Veteran B's information. The provider stated that patient refused to provide…

Outcome: 08/12/14: The Incident Resolution Service Team has determined that Veteran B will be sent a letter offering credit protection services, as his full SSN and other information were disclosed. There is no evidence to show that Veteran A's information was…

Issue: The Pharmacy dispensed the wrong medication yesterday to the wrong veteran at the window. Veteran A received Veteran B's medication. Veteran A did not take any of the medication. He brought it back to the Pharmacy where the Pharmacy dispensed…

Outcome: 06/06/14: The Incident Resolution Team has determined that Veteran B will be sent a HIPAA notification letter due to Protected Health Information (PHI) being disclosed.…

Issue: (Per operator) Veteran called in this morning stating that he had received a blood pressure cuff for another patient along with his own personal information. I returned the call to the Veteran and have not had a returned call yet.…

Outcome: 05/16/14: The Incident Resolution Team has determined the patient whose name, address, and PHI was disclosed will be sent a HIPAA notification letter.…

Issue: Veteran A called the VA operator this morning and reported that he had received Veteran B's appointment letter. The Privacy Officer (PO) returned the call to Veteran A. He received his blood work report and along with it, was an…

Outcome: 06/03/14: The Incident Resolution Team determined that Veteran B will receive a HIPAA letter of notification since his protected health information (PHI) was compromised..…

Issue: Male Veteran was discharged on April 10, 2014; He was looking thru his discharge paper work provided by the hospital and realized one sheet belonged to another Veteran. He contacted the staff and returned the document on Friday, April 11,…

Outcome: 04/14/14: The Incident Resolution Team has determined that the Veteran will be sent a letter offering credit protection services.…