Muskogee Regional Benefit Office

Issue: On 09/16/14, we transferred copies of electronic medical records belonging to Service Member A to a military base as requested. The personnel at the military site printed these documents on 09/30/14, and gave them to the Service Member. On 10/01/14,…

Outcome: 10/23/14: The Incident Resolution Service Team has determined that Service Member B will be sent a general notification letter.…

Issue: Medical records were scanned and sent as a PDF file to the US Air Force. These records were printed and given to the service member. After walking away with the copies the service member returned to inform staff that three…

Outcome: 10/06/14: The Incident Resolution Service Team has determined that there was a policy violation. While there was an unauthorized access/disclosure of data, it has been determined that the incident has a low probability of a risk of compromise.…

Issue: A letter that was generated and mailed on July 25, 2014, to Veteran A was inadvertently placed in the same envelope with mail addressed to Veteran B by our automated mail sorting unit.

Outcome: 08/27/14: The Incident Resolution Service Team has determined that Veteran A will be sent a letter offering credit protection services.…

Issue: A letter that was generated and mailed on 08/19/14 to Veteran A was inadvertently place in the same envelope with mail addressed to Veteran B. Veteran B contacted the VA to report the incident and a postage paid envelope was…

Outcome: 08/27/14: The Incident Resolution Service Team determined that Veteran A will receive general notification letter.…

Issue: On August 8, 2014, Veteran A was sent an information letter and returned to him a VA Form 21-8940, Veteran's Application for increased Compensation Based on Employability. This Veteran responded to our correspondence and informed us that the form that…

Outcome: 08/26/14: The Incident Resolution Service Team has determined that Veteran B will be sent a letter offering credit protection services.…

Issue: A letter generated and mailed to Veteran A on January 29, 2014, contained the complete Social Security Number of Veteran B.

Outcome: 08/21/14: The Incident Resolution Service Team has determined that Patient B will be sent a letter offering credit protection services.…

Issue: While reviewing the document in question (VA Once User Guide) on the GI Bill Website, an employee discovered that sample information in the guide contained Veteran protected health information (PII). The employee verified that the information was actual PII by…

Outcome: 08/04/14: The Incident Resolution Service Team has determined that the Veteran whose name and full SSN were disclosed will be sent a letter offering credit protection services.…

Issue: The Call Center had payments for one claimant that went into another claimants bank account. The claimant who received the payments had access through her bank to see the other claimants name and SSN.…

Outcome: 07/22/14: The Incident Resolution Service Team has determined that one Claimant will be sent a letter offering credit protection services due to full SSN being disclosed.…

Issue: On June 19, 2014, a notification and rating decision was mailed to Veteran A. Stapled to these documents was the rating decision belonging to Veteran B.

Outcome: 06/27/14: The Incident Resolution Service Team has determined that Veteran B will be sent a letter offering credit protection services.…

Issue: On June 12, 2014, a contractor for medical exams mailed a letter to Veteran A informing him of an appointment. This appointment information was received and reported by Veteran B. The document was returned to the contractor.

Outcome: 06/27/14: The Incident Resolution Service Team has determined that Veteran A will be sent a general notification letter.…