Muskogee Regional Benefit Office

Issue: On 05/14/15, VA requested an exam through a contracted medical agency for Veteran A. This agency sent Veteran A letter concerning his upcoming appointments based on the information VA provided. However, VA provided them with the address of Veteran B.

Outcome: 05/28/15: The Incident Resolution Service Team has determined that Veteran A will be sent a HIPAA notification letter due to Protected Health Information (PHI) being disclosed.…

Issue: Veteran A came into the office with two letters dated 12/23/14. One was addressed to him and another was addressed to Veteran B. He reported that Veteran B's letter was received at his forwarding address. Upon investigation, it was determined…

Outcome: 05/15/15: The Incident Resolution Service Team has determined that Veteran B will be sent a letter offering credit protection services.…

Issue: The Information Security Officer (ISO) previously submitted a ticket for a violation created by a contractor with the VA (PSETS0000118782). While they were investigating the initial incident, they discovered two other violations. On 04/23/15, they generated letters for four Veterans.…

Outcome: 05/15/15: The Incident Resolution Service Team has determined that the two Veterans whose information were disclosed will be sent letters offering credit protection services.…

Issue: On April 6, 2015 we mailed a notification letter to Veteran A. Veteran A called and reported that attached to his letter was the Rating Decision belonging to Veteran B.

Outcome: 04/28/15: The Incident Resolution Service Team has determined that Veteran B will be sent a letter offering credit protection services.…

Issue: Veteran A requested a complete copy of his claims folder. These copies were mailed on 03/13/15. A couple of days later, Veteran B came into the VA office and reported that the envelope containing Veteran A's records was taped to…

Outcome: 03/20/15: The Incident Resolution Service Team has determined that Veteran B will be sent a letter offering credit protection services.…

Issue: On January 6, 2015, we mailed a correspondence to Veteran A. While reviewing the evidence within Veteran A file, an employee noticed thet the letter contained the complete name and Social Security Number of Veteran B. We have not been…

Outcome: 02/10/15: The Incident Resolution Service Team has determined that Veteran B will be sent a letter offering credit protection services.…

Issue: On 01/05/15, VA generated letters to both Veteran A and Veteran B which were intended to be mailed to each Veteran. Veteran A returned the letter addressed to Veteran B with a note stating that it was attached to his…

Outcome: 01/20/15: The Incident Resolution Service Team has determined that Veteran B will be sent a letter offering credit protection services.…

Issue: Correspondence was received from an unknown Veteran on 11/17/14. This Veteran reports that the letter that he returned, intended for Veteran B, was attached to the back of his correspondence from the VA.

Outcome: 12/09/14: The Incident Resolution Service Team has determined that Veteran B will be sent a letter offering credit protection services.…

Issue: A letter and rating decision generated and mailed on 11/25/14, contained the address of Veteran A, and the personal information belonging to Veteran B.

Outcome: 12/08/14: The Incident Resolution Service Team has determined that Veteran B will be sent a letter offering credit protection services.…

Issue: Veteran A received correspondence from the VA that had a letter intended for Veteran B stapled to it.

Outcome: 12/09/14: The Incident Resolution Service Team has determined that Veteran B will be sent a letter offering credit protection services.…