Muskogee Regional Benefit Office

Issue: Veteran A sent a request for copies of his STR's to VARO 351, VARO 351 forwarded his request to the RMC. The RMC fulfilled his request including four pages of STR's for another service member by the same last name.…

Outcome: 09/05/13: One Veteran will be sent a letter offering credit protection services due to full name and SSN being disclosed.…

Issue: Veteran A's letter was stuffed in the same envelope as Veteran B's. Veteran A's letter has his name, address, and 8 digit file number listed. This letter was a general development letter.

Outcome: 09/05/13: Veteran A will be sent a general notification letter.…

Issue: On July 31, 2013, the VA received a 21-4138, requesting a complete copy of his personal VA claims folder, from Veteran A. This was copied and mailed to him on August 7, 2013. He wrote a letter and informed us…

Outcome: 09/03/13: Veteran B will be sent a letter offering credit protection services.…

Issue: Veteran A has the same name as Veteran B and received Veteran B's verification of benefits letter. The letter included Veteran B's SSN and military dates.

Outcome: 08/07/13: Veteran B will receive a letter offering credit protection services.…

Issue: Veteran A received Veteran B's letter from AMC. The letters were attached to each other. Veteran B's name, address, and full SSN were compromised.…

Outcome: 08/07/13: Veteran B will receive a letter offering credit protection services.…

Issue: The body of a letter we generated and mailed to Veteran A contained the social security number of veteran B.

Outcome: 07/12/13: Veteran B will be sent a letter offering credit protection services.…

Issue: A decision on an appealed issued was generated and mailed from the Board of Veterans Appeals on 05/15/13. This letter was misdirected to the attorney's office of another Veteran. The decision was returned to the VA. The decision contained the…

Outcome: 07/15/13: This attorney office does not have the authority to represent any veteran before the VA. He only represent those who elect to have him represent them. The Veteran will receive a letter offering credit protection services.…

Issue: On 06/10/13, a School Certifying Official contacted the VA and reported that the school had not received multiple tuition and fee payments for students receiving education benefits. Research shows that on 03/08/13, the VA received a form updating the College's…

Outcome: 07/08/13: The OIG stated to the Privacy Officer that they had initiated an investigation into the student's activities and the school conducted an internal review of activities but the PO does not have the results of either yet. 07/19/13: Update:…

Issue: Benefit verification for Widow A was sent with Widow B's information to Widow B's Case worker.

Outcome: 07/01/13: Widow of Veteran A will be sent a letter offering credit protection services.…

Issue: The VA generated a letter on 05/13/13, and informed Veteran A that the VA was returning duplicate medical records that were in our possession. On or about 05/23/13, Veteran B called and reported receiving Veteran A's medical information. A VA…

Outcome: 06/17/13: Veteran A will be sent a letter offering credit protection services due to the disclosure of full name, full SSN and medical information.…