Muskogee Regional Benefit Office

Issue: Veteran A reported that a notification letter generated and mailed on 05/29/14 had the Rating Decision of Veteran B attached to it.

Outcome: 06/16/14: The Incident Resolution Service Team has determined that Veteran B will be sent a letter offering credit protection services.…

Issue: Attached to a notification letter generated on May 21, 2014, for Veteran A was the rating decision belonging to Veteran B.

Outcome: 06/11/14: The Incident Resolution Team has determined that Veteran A will be sent a notification letter.…

Issue: On January 30, 2014, Veteran A's accredited representative provided us with the veteran's claim for disability with an attached cover letter. This mail was received within the VA on January 31, 2014, and sent to a scanning site to be…

Outcome: 06/02/14: The Incident Resolution Team has determined that Veteran B will be sent a letter offering credit protection services.…

Issue: On May 3, 2014 we mailed a letter on Veteran A. Attached to his letter was a computer printout containing the personal information belonging to Veteran B.

Outcome: 05/22/14: The Incident Resolution Team has determined that Veteran A will be sent a letter offering credit protection services.…

Issue: On 03/28/2014, the facility generated and mailed a letter to Veteran A. Intermingled with the papers was the Award document for Veteran B.

Outcome: 05/23/14: The Incident Resolution Team has determined that Veteran B will be sent a letter offering credit protection services due to full SSN being disclosed.…

Issue: On March 12, 2014, the VA received a letter from Veteran A informing us that some of his personal information, to include medical records, was released to an address in Louisiana. He further stated that he had never lived in…

Outcome: 05/22/14: The Incident Resolution Team has determined that Veteran A will be sent a letter offering credit protection services.…

Issue: Veteran A, requested a copy of his complete claims file which was mailed to him on November 13, 2013. The VA received a letter in April 2014 from him, stating that within the documents he received was a letter intended…

Outcome: 05/22/14: The Incident Resolution Team has determined that Veteran A will be sent a letter offering credit protection services.…

Issue: Veteran A received Veteran B's completed VA Form 22-8691 (Application for Work-Study Allowance) attached to Veteran A's letter. The responsible employee received written counseling.…

Outcome: 03/28/14: The Incident Resolution Team has determined that Veteran B will be sent a letter offering credit protection services, as his name, full SSN, and other information were disclosed.…

Issue: A letter for Veteran A was attached to a letter for Veteran B and mailed to Veteran B. Veteran B came into the Regional Office and turned in the letter to the public contact team.…

Outcome: 03/03/14: The Incident Resolution Team has determined that Veteran A will be sent a general notification letter.…

Issue: On January 30, 2014, we mailed Veteran A a notification letter, and attached to his letter was the Award document for Veteran B. Veteran B's name, address, date of birth, full SSN and banking information was disclosed.…

Outcome: 02/28/14: The Incident Resolution Team has determined that Veteran B will be sent a letter offering credit protection services, as his full SSN was disclosed.…