Muskogee Regional Benefit Office

Issue: On February 24, 2014, we mailed a notification letter to Veteran A, and attached to his letter was the Rating Decision belonging to Veteran B. Veteran A has been contacted and is in the process of returning the misdirected mail.…

Outcome: 02/28/14: The Incident Resolution Team has determined that Veteran B will be sent a letter offering credit protection services, as his full SSN and other information were disclosed.…

Issue: On January 16, we generated and mailed a letter to Veteran A. Within the same envelope was correspondence intended for Veteran B. Veteran A reported the incident and returned the correspondence.

Outcome: 02/14/14: The Incident Resolution Team (IRT) has determined that Veteran B will be offered credit protection services as his name, SSN, and other information was disclosed inappropriately.…

Issue: On December 13, 2013, we generated and mailed a letter to Veteran A. The Veteran reported that attached to his letter was the award document belonging to Veteran. He hand carried the document to the closest VA facility.…

Outcome: 02/14/14: The IRT has determined that Veteran B will be sent a letter offering credit protection services, as his full SSN and name were disclosed.…

Issue: Veteran A called a VA employee to inform us that she did not have medical records at a specific medical facility. Upon investigation we determined that we requested medical records based on another veterans' Authorization and Consent to release Information…

Outcome: 02/13/14: Veteran B's full name, date of birth and full SSN was disclosed to Veteran A. Based on VA Data Breach Criteria, Veteran B will be sent a letter offering credit protection services.,…

Issue: On January 31, 2014, the VA generated and mailed a notification letter to Veteran A. This veteran called the Department of Veterans Affairs and reported that attached to her letter was an Award for Veteran B. Veteran A was mailed…

Outcome: 02/10/14: Veteran B will be sent a letter offering credit protection services.…

Issue: A Veteran and his estranged spouse have been separated for a number of years. Prior to his death, he married his caregiver. Both the estranged spouse and the caregiver/wife filed for VA benefits. A letter generated and mailed on January…

Outcome: 01/29/14: The caregiver/wife will receive a general notification letter.…

Issue: We received an undated letter that informed us that a cabinet was bought and contained the medical document of a veteran. We do not have enough information to determine where the cabinet came from or from whom it was bought.…

Outcome: 12/23/13: Due to full SSN and PHI being exposed, Veteran A will be sent a letter offering credit protection services.…

Issue: VA mailed a development letter to Veteran A on 10/24/13. On the third page of this letter was the Social Security Number of Veteran B.

Outcome: 12/20/13: Veteran B will be sent a letter offering credit protection services.…

Issue: Veteran A received correspondence for Veterans B,C, and D. Veteran B's SSN was disclosed but Veteran C and D only had their VA File number use as reference.

Outcome: 09/23/13: Veteran B will be sent a letter offering credit protection services.…

Issue: Veteran A received the duty to assist letter for Veteran B in the same envelope.

Outcome: 09/23/13: Veteran B will be sent a letter offering credit protection services.…