Veterans Benefits Administration - Pacific District (Phoenix, AZ)

Issue: Veteran A's Power of Attorney (POA) submitted documents to our Office. The documents he submitted had the wrong address. As result of the POA mistake, we sent Veteran A's notification letter and ratings decision to the wrong address. The documents…

Outcome: 06/18/15: The Incident Resolution Service Team has determined that Veteran A will be sent a letter offering credit protection services.…

Issue: Veteran A received Veteran B notification letter along with his notification letter. Veteran A returned Veteran B's letter to the VA medical center on 06/10/15. The medical center forwarded the Veteran B's letter to the Privacy Officer (PO). Veteran B…

Outcome: 06/10/15: The Incident Resolution Service Team has determined that Veteran B will be sent a notification letter.…

Issue: The Power of Attorney (POA) for Veteran A opened his electronic file in the Veterans Benefits Management System (VBMS) to discuss his claim with him, and found Veteran Bs Compensation and Pension exam inquiry form in Veteran A's VBMS file…

Outcome: 05/21/15: The Incident Resolution Service Team has determined that there was a policy violation. While there was an unauthorized access/disclosure of data, it has been determined that the incident has a low probability of a risk of compromise.…

Issue: Veteran A received an appeals notification letter containing Veteran B's SSN and name. Veteran I returned letter to ROJ.…

Outcome: 04/29/15: The Incident Resolution Service Team has determined that Veteran B will be sent a letter offering credit protection services due to full SSN being disclosed.…

Issue: Veteran A received a Form 21-4138 (Statement in Support of Claim) that contained his SSN, and Veteran Bs full SSN. Veteran A returned document to VA.…

Outcome: 04/09/15: The Incident Resolution Service Team has determined that Veteran B will be sent a letter offering credit protection services.…

Issue: Veteran A came in to Public Contact Team (PCT) office and filed a claim. Veteran A was given a copy of his application and 21-4138 with his claims information. The VA Form 21-4138 had Veteran Bs full name, address, and…

Outcome: 04/08/15: The Incident Resolution Service Team has determined that Veteran B will be sent a letter offering credit protection services due to full SSN being disclosed.…

Issue: Veteran A called to report a Privacy Violation. The Public Contact Team issued his ex-spouse a letter with his name, address, SSN, monthly disability amount, disability percentage. The ex-spouse had to provide the letter to the Veteran during a court…

Outcome: 04/09/15: The Incident Resolution Service Team has determined that Veteran A will be sent a letter offering credit protection services.…

Issue: Veteran A received his exam notification letter, and attached to his letter was an exam notification letter for Veteran B. Veteran Bs letter contained his SSN and his address. Veteran A return letter to the Regional Office (RO).…

Outcome: 03/11/15: The Incident Resolution Service Team has determined that Veteran B will be sent a letter offering credit protection services.…

Issue: Veteran A received his notification letter, and along with his notification letter he received a Vetsnet Compensation and Pension (C&P) award belonging Veteran B. The Vetsnet C&P award contained Veteran B's first and last name, SSN, DOB, gender, branch of…

Outcome: 02/19/15: The Incident Resolution Service Team has determined that Veteran B and the spouse will be sent a letter offering credit protection services.…

Issue: Veteran A received a copy of his claims file and Veteran Bs claims file. There was a problem with the printer, and after it was fixed, the employees thought the cache was cleared, however it was not. Both Veteran A…

Outcome: 02/05/15: The Incident Resolution Service Team has determined that Veteran B will be sent a letter offering credit protection services.…