C.W. Bill Young VA Medical Center

Issue: Veteran A received Veteran B's medical records in the mail. Veteran A returned custody of the medical record to VA.

Outcome: 01/24/14: Veteran B will be sent a letter offering credit protection services.…

Issue: A VA nurse gave Veteran A's discharge instructions to Veteran B.

Outcome: 12/30/13: Veteran A will be sent a letter of notification. 01/03/14: On further investigation, the Veteran's full SSN was disclosed. Credit protection services will be offered.…

Issue: Veteran A received a copy of Veteran B's and Veteran C's diagnostic follow up letters by mail in error. The letters were attached to Veteran A's. The letters are stuffed in envelopes and mailed out by Volunteers within the Women's…

Outcome: 12/30/13: Veteran B and C will be sent a notification letter.…

Issue: A VA clerk provided a VA pharmacist the last name and last 4 numbers of the SSN of a Veteran that checked-in to refill a medication. The pharmacist noticed a diagnosis that should be discussed in relationship to the medication…

Outcome: 12/19/13: One Veteran will be sent a notification letter.…

Issue: A Release of Information clerk mis-mailed Veteran A's medical records both in paper and electronic format to an attorney's office. The Veteran requested that the records be mailed to the Veteran's home. The attorney's office did return the records to…

Outcome: 12/30/13: Veteran A will be sent a notification letter.…

Issue: Veteran A received a copy of Veteran B's progress notes and medication list in the mail. Veteran A returned the documentation to the facility Information Security Officer.…

Outcome: 12/06/13: Veteran B will be sent a letter offering credit protection services. 12/16/13; A second Veteran was involved and he will be sent a HIPAA notification letter.…

Issue: Veteran A received a copy of Veteran B's appointment list and medication list in the mail along with his own information. Veteran A returned the documentation to the facility Privacy Officer (PO).…

Outcome: 12/06/13: Veteran B will be sent a letter offering credit protection services.…

Issue: Veteran alleges a VA employee blurted out his medical condition to everyone in a waiting room.

Outcome: 12/16/13: It was confirmed while interviewing the employee that the patient's medical condition was verbally disclosed while the employee was talking to the patient in the waiting room. The patient will receive a HIPAA letter of notification.…

Issue: VA employee requested and received a sensitive patient access report. VA employee believes inappropriate access has occurred with nine employees and is requesting an investigation to be conducted.

Outcome: 11/07/13: Questionable access memos have been sent to service management to determine if accesses were in the fuction of assigned job duties. 11/08/13: Management is in the process of making a determination. Responses are due by COB on the 12th.…

Issue: Veteran A reported to the Bay Pines VA Healthcare System's Privacy Office that they received a copy of Veteran B's diagnostic follow up letter along with their own by mail. The letter included Veteran B's full name, address and health…

Outcome: 10/15/13: Veteran B will be sent a HIPAA notification letter due to Protected Health Information (PHI) being disclosed.…