New Mexico VA Health Care System

Issue: Veteran A returned a list to the facility Operation Enduring Freedom/Operation Iraqi Freedom (OEF-OIF) Office and explained to the manager that following a recent visit "a couple of days earlier" to OEF-OIF Office, the list was found in the paperwork…

Outcome: 06/26/15: The Incident Resolution Service Team has determined that 73 Veterans will be sent letters offering credit protection services, as their names, full SSNs and appointment information were disclosed inappropriately.…

Issue: Veteran A and his wife reported to the facility Privacy Officer (PO) that they had received a Radiology CD containing Veteran B's information and had not received the one they requested for Veteran A's own Radiology images/CD. Veteran A returned…

Outcome: 05/21/15: The Incident Resolution Service Team has determined that Veteran B will be sent a letter offering credit protection services.…

Issue: A complaint from Veteran A was forwarded to the facility Privacy Officer (PO) noting that on a previous visit to Emergency Department, a nurse had incorrectly handed Veteran A a copy of Veteran B's printed discharge instructions with medication reconciliation…

Outcome: 05/18/15: The Incident Resolution Service Team has determined that Veteran B will be sent a letter offering credit protection services.…

Issue: Veteran A reported to facility Privacy Officer (PO) that he had received a phone call yesterday from unknown male (heavy Hispanic accent) from Colorado, telling Veteran A that he had just received a packet of medical record information that was…

Outcome: 04/16/15: The Incident Resolution Service Team has determined that Veteran A will be sent a letter offering credit protection services.…

Issue: The Pharmacy Manager reported to facility Privacy Officer (PO) that a package was returned to the Pharmacy by Veteran A after it was mismailed due to mislabeling added by the mailroom. Veteran A returned package containing the label for mailing…

Outcome: 03/19/15: The Incident Resolution Service Team has determined that Veteran B will be sent a HIPAA notification letter due to Protected Health Information (PHI) being disclosed.…

Issue: Veteran A reported to Privacy Officer (PO) that she had received Veteran B's lab results included in the mailing she had received at her home address on Saturday, 03/07/15. Veteran A had received 3 pages of laboratory results mailed from…

Outcome: 03/09/15: The Incident Resolution Service Team has determined that Veteran B will be sent a letter offering credit protection services. 03/09/15: Correction on last 4 of SSN. The Incident Resolution Service Team has determined that Veteran B will be sent…

Issue: A VA employee inappropriately accessed a family member's Veteran record. Fact-finding conducted per the Information Security Officer (ISO) audit and responsible supervisor of employee.…

Outcome: 03/02/15: The Incident Resolution Service Team has determined that Veteran A will be sent a notification letter.…

Issue: A Veteran called the Pharmacy Supervisor who then reported to facility Privacy Officer (PO) that this Veteran had received another Veteran's leaflet/medication insert along with correctly mailed prescription and mailed information for himself. The Pharmacy Supervisor is in the process…

Outcome: 02/27/15: The Incident Resolution Service Team has determined that Veteran B will be sent a HIPAA notification letter due to Protected Health Information (PHI) being disclosed.…

Issue: Veteran employee reported and turned in a mailed notice of fee-basis appointment letter which contained his information as well as Veteran B's appointment/authorization information. The appointment information included full name of the Veteran, mailing address and last 4 digits of…

Outcome: 02/10/15: The Incident Resolution Service Team has determined that Veteran B will be sent a HIPAA notification letter due to Protected Health Information (PHI) being disclosed.…

Issue: Director's Staff reported and provided envelope with note from Veteran A along with 3 pages of printout of medical record information on Veteran B which had been included in Veteran A's copy of medical record information picked up from Release…

Outcome: 02/10/15: The Incident Resolution Service Team has determined that Veteran B will be sent a HIPAA notification letter due to Protected Health Information (PHI) being disclosed.…